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Ginoem50
Currently Being Moderated

email doesn´t work

May 3, 2012 2:04 AM

Tags: #email #emails

Hi,

 

after redelegating successfully my domain to BC´s Nameservers, my main email-adress does not work anymore. Enabling it on my Partner Site ("Manage users") is not possible, instead I get the following messsage:

"Account details for this user can only be changed on the Adobe website at this time. You may only remove this user from this site by clicking the 'Delete' button"

 

What am I supposed to do?

 

Cheers, Hermann

 
Replies
  • Liam Dilley
    6,686 posts
    Feb 28, 2012
    Currently Being Moderated
    May 3, 2012 2:37 AM   in reply to Ginoem50

    Hey,

    Are you trying to run your emails with BC or did you have them with an external host? If so did you still want to use that?

     

    If the latter you only point the A records to business catalyst from your domain host controls.

     

    Is this what you mean or you want to use the BC emails?

     
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  • Currently Being Moderated
    May 3, 2012 10:13 AM   in reply to Ginoem50

    Hi Ginoem50,

     

    We'll need a few more details as Liam above has asked.  This sounds like since the ID was merged you are wanting to either update the user ID or add to a certain site. 

     

    Please reply to my questions below so we can help investigate this further.

     

    1) What user ID is this concerning?

    2) What site are you wanting to enable the user ID on?

    3) Are you wanting the user ID to have email with BC?

     

    In the meanwhile you may want to review the FAQs regarding Adobe ID merge as this may help resolve your issue. 

     

    - http://forums.adobe.com/docs/DOC-1993

     

    Thanks,

    -Sidney

     
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  • Currently Being Moderated
    May 3, 2012 11:14 AM   in reply to Ginoem50

    Hi Hermann,

     

    I've just PM you with instructions on how to resolve. 

     

    Recap: This looks like a similar issue to another thread below.

     

    - http://forums.adobe.com/message/4377117

     

    Please view my last post in that thread to help resolve. 

     

    Cheers!

    -Sidney

     
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  • Liam Dilley
    6,686 posts
    Feb 28, 2012
    Currently Being Moderated
    May 3, 2012 11:45 PM   in reply to Ginoem50

    It is online speak for Private Message. You can Private Message on these new forums .
    Click a persons name and on their profile page on the right

     
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  • Currently Being Moderated
    May 7, 2012 4:24 AM   in reply to Ginoem50

    hay talk to me if you want to anybody  please

     
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  • Currently Being Moderated
    May 7, 2012 9:08 AM   in reply to prince199

    Hi Prince199,

     

    Please provide the details of your issues so we can assist further.

     

    Kind regards,

    -Sidney

     
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  • Currently Being Moderated
    May 8, 2012 9:12 AM   in reply to Ginoem50

    Hi Hermann,

     

    This could be due to your local ISP needing you to update the SMTP to reflect your ISP or needing to update the port. 

     

    Please view this article to help troubleshoot.

     

    - http://kb.worldsecuresystems.com/128/bc_1286.html#main_Resolving_issu es_when_messages_are_received__but_outgoing_messages_cannot_be_sent

     

    Also double check you configuration within MacMail just to be sure nothing has been missed.

     

    - http://kb.worldsecuresystems.com/924/cpsid_92485.html

     

    Kind regards,

    -Sidney

     
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  • Currently Being Moderated
    May 9, 2012 9:36 AM   in reply to Ginoem50

    Sorry to hear about your troubles thus far. 

     

    Let try checking your emails in webmail first to pinpoint whether the account is having issues on our side or elsewhere. 

     

    Can you access your email account via webmail?  mail.yoursite.com

     

    See if you can send/recieve emails through this instead.  If this is working the the issue is not within the BC mail account and lies with the configuration within MacMail. 

     

    If the issue is with the configuration I'm afraid it can only be from experience the port or SMTP that is being entered.  Lets check webmail and provide the mail account in question so I can check for any issues on my end for you. 

     

    -Sidney

     
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  • Currently Being Moderated
    Jun 1, 2012 10:36 AM   in reply to Ginoem50

    Thanks for the screencasts. 

     

    This leave me with only two possible issues preventing this from working in MacMail. 

     

    1) See if you can update the ports from "25" to like 8025 or 587. 

     

    2) Update the SMTP with your local ISP outgoing server details. 

     

    Which is from the troubleshoot article I've sent previously.

     

    "The best way to overcome this is to set up an alternative 'port' to send your mail through.

     

    By Default, email software will set the SMTP 'port to '25', which is the standard port for the SMTP protocol.  However our mail service has two alternative ports available that you can send through.

     

    These are:

     

    8025

     

    or

     

    587

     

    You can usually adjust the SMTP port that your software uses under the 'More Options' or 'Advanced' area of the account setup.

     

    If this does not work for you (as possibly these tow additional ports are also blocked by your ISP for some reason), another alternative is to use your ISP's SMTP outgoing server information rather than using the outgoing server provided by this system.

     

    If you are not sure what your ISP's SMTP server information is, try looking at the settings for one of your other existing email accounts.

     

    If that information is not available from within your email client, contact your ISP to find out your SMTP server's address. Alternatively, visit their website and search for the terms: setting up email.

     

    Your ISP's SMTP server information will likely follow one of the following formats:

     

    smtp.isp_name.com

     

    mail.isp_name.com

     

    Once you have their outgoing server information, update the outgoing mail server fields in the email client account settings to use their outgoing server."

     

    Reference: http://kb.worldsecuresystems.com/128/bc_1286.html#main_Resolving_issue s_when_messages_are_received__but_outgoing_messages_cannot_be_sent

     

    -Sidney

     
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