In their FAQ Adobe stated they would contact buyer within 10 days of CS6 shipping.
Wait 10 days before contacting them. In the meantime you can download the trial of the product you’re entitled to and use that until you get that email.
Just waiting is not enough. You have to claim your free upgrade.
Follow the instructions and sign in with your Adobe ID. If you don’t have an account with Adobe, you’ll be prompted to create one. You’ll then complete an online form, requiring you to provide your Creative Suite 5.5 serial number and a scanned copy of your receipt.
I 'waited' for my e-mail from Adobe (came today) to claim my upgrade via coupon code.
YMM - I purchased my upgrade to 5.5 via Adobe Volume Licensing.
Here is a copy of that e-mail:
Claim Your Adobe Licensing Product Upgrade
We are pleased to inform you that you are receiving an upgrade to the following product(s) at no additional charge.
Product Upgrades Quantity Product Upgrade Qualifying Order Qualifying PO 1 Adobe Design Std CS5.5 5.5 MLP Upgrade L xxxxxxxxx xxxxxxxxxx
If you would like the software media shipped to you, please claim your media within the next 180 days.
To claim your media using coupon number xxxxxxx, click on this https://licensing.adobe.com/sap/bc/bsp/sap/zliclogin/login.htm. You will be prompted to log into the Adobe Licensing Web Site (LWS) if you are not already logged in.
If necessary, update the shipping information for your media. The current information is:
To install software licenses, please visit the https://licensing.adobe.com/sap/bc/bsp/sap/zliclogin/login.htm Adobe Licensing Web Site where you can obtain your serial numbers. You may also download the software if Electronic Software Distribution (ESD) is available for the product.
Note: Per Adobe’s End User License Agreement (EULA), for this product, the use of any Adobe software is contingent upon your acceptance of the terms and conditions of the corresponding EULA. All Adobe product EULAs are included in the software and are published online.
We appreciate your business and look forward to serving your future Adobe software needs.
Adobe Volume Licensing
Same here -- 10 days and no email. Left a query on their customer service portal yesterday: so far no response. Why can't they simply email serial numbers instead of demanding that we jump through hoops? This is *not* a free upgrade -- it's an upgrade we paid for, not something to be granted at Adobe's convenience. And this from a company that wants to transition towards "Software as a Service" . I will certainly avoid Adobe's cloud offerings like the plague, given their tentative grasp of the concept, "service".
Let them be behind. Just download the appropriate CS6 version for you and install it as trial. Add the serial number whenever you get it.
That's how I did it. I bought CS5.5 not directly from Adobe and therefore had to claim my free update (see my posting from before). In the meantime I got the serial number for CS6 (in an email from Adobe) and my CS6 is now serialized and activated.
PS: A good idea is to download the software not with the Adobe Downloader which is nothing but a piece of crap but through their direct download links. These links and how to use them is explained here: http://prodesigntools.com/adobe-cs6-direct-download-links.html.
I tried contacting Adobe today. The phoneline referred me to adobe.com/go/pa. When I tried Live Chat, the agent seemed to be copying and pasting from that webpage! Everyone who purchased the CS5.5 suite/upgrade during the specified time frame ought to have received, with the initial receipt, information about getting the promised upgrade (it was not even mentioned in the correspondence I got from Adobe). Then we should have got an alert when CS6 was released, with notifications of any delays. Most people are reasonable about delays -- so long as they're kept informed. Basic business practice. It is worth noting that among the "solutions" offered by Adobe on the home page are (a) digital marketing and (b) web experience management. Risible!
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