Thanks for the info. This is exactly what I was looking for. I just bought CS5.5 last month.

I 'waited' for my e-mail from Adobe (came today) to claim my upgrade via coupon code.

YMM - I purchased my upgrade to 5.5 via Adobe Volume Licensing.

Here is a copy of that e-mail:

Claim Your Adobe Licensing Product Upgrade

 

Action Required

 

Dear ___________,

 

We are pleased to inform you that you are receiving an upgrade to the following product(s) at no additional charge.

 

Product Upgrades
Quantity	Product Upgrade	Qualifying Order	Qualifying PO
1	Adobe Design Std CS5.5 5.5 MLP Upgrade L	xxxxxxxxx	xxxxxxxxxx

 

If you would like the software media shipped to you, please claim your media within the next 180 days.

 

To claim your media using coupon number xxxxxxx, click on this https://licensing.adobe.com/sap/bc/bsp/sap/zliclogin/login.htm. You will be prompted to log into the Adobe Licensing Web Site (LWS) if you are not already logged in.

 

If necessary, update the shipping information for your media. The current information is:

Contact Person:

X

 

Shipping Location:

X

 

To install software licenses, please visit the https://licensing.adobe.com/sap/bc/bsp/sap/zliclogin/login.htm Adobe Licensing Web Site where you can obtain your serial numbers. You may also download the software if Electronic Software Distribution (ESD) is available for the product. 

 

Note: Per Adobe’s End User License Agreement (EULA), for this product, the use of any Adobe software is contingent upon your acceptance of the terms and conditions of the corresponding EULA. All Adobe product EULAs are included in the software and are published online. 

 

We appreciate your business and look forward to serving your future Adobe software needs. 

 

Sincerely, 

Adobe Volume Licensing

Same here -- 10 days and no email. Left a query on their customer service portal yesterday: so far no response. Why can't they simply email serial numbers instead of demanding that we jump through hoops? This is *not* a free upgrade -- it's an upgrade we paid for, not something to be granted at Adobe's convenience. And this from a company that wants to transition towards "Software as a Service" . I will certainly avoid Adobe's cloud offerings like the plague, given their tentative grasp of the concept, "service".

I tried contacting Adobe today. The phoneline referred me to adobe.com/go/pa. When I tried Live Chat, the agent seemed to be copying and pasting from that webpage! Everyone who purchased the CS5.5 suite/upgrade during the specified time frame ought to have received, with the initial receipt, information about getting the promised upgrade (it was not even mentioned in the correspondence I got from Adobe). Then we should have got an alert when CS6 was released, with notifications of any delays. Most people are reasonable about delays -- so long as they're kept informed. Basic business practice. It is worth noting that among the "solutions" offered by Adobe on the home page are (a) digital marketing and (b) web experience management. Risible!