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The mysterious case of the vanishing folio

May 7, 2012 10:24 PM

We have a folio that was creted offline when logged in to one account, and later uploaded to the magazine account.

When logging in to the Folio Producer or through the Folio Builder panel, we can see the that folio and manage it with no problem, I can also see it shared in my Folio Builder panel, but it fails to show up in the Content Viewer eithr when logging in to the magazine account or when sharing it with others.

 

Anybody has any idea what's wrong?

 
Replies
  • Currently Being Moderated
    May 7, 2012 10:58 PM   in reply to Adi Ravid

    Adi,

     

    Sounds like your folio has a missing orientation or a corrupted file. Folio

    will not show up on the iPad if in your dual-orientation folio one article

    is missing one orientation or if two articles share the same name.

     

    For the first one the folio producer editor in the online tool will show a

    warning sign when you try to look at the orientations.

     

    —Johannes

     
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  • Alexey Kletsel
    23 posts
    May 31, 2009
    Currently Being Moderated
    May 7, 2012 11:18 PM   in reply to Adi Ravid

    Adi, might be your folio has the second orientation partially — not for all pages.

     
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  • Currently Being Moderated
    May 8, 2012 2:05 AM   in reply to Adi Ravid

    We've had this problem, and the way around we were using is to publish your folio, but set it as private - this way you can proof without it going anywhere it shouldn't

     

    apparently a fix was rolled out for this somewhere, but if it's still happening then it's back to the drawing board

     

    but Publish was working for us

     

    Tim

     
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