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CS 6 Prelude install fails

May 8, 2012 11:09 AM

Tags: #production_premium #cs6 #virus_protection #prelude #norton

I was able to install all of CS6 Production Premium except Prelude.  Apparently Norton Internet Security believes it to be a virus threat.  I am running the latest version of Norton ( and LiveUpdate was ran within the last 6 minutes so virus definitions and stuff are up to date.


Here is the CS6 error summary:

Exit Code: 6

Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF012, DW063 ...



-------------------------------------- Summary --------------------------------------


- 0 fatal error(s), 4 error(s), 0 warning(s)




----------- Payload: {E0D1B182-6827-4AD8-9C1D-CFFD4314DFE4} Adobe Prelude CS6 -----------


ERROR: DF012: Unable to locate file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{E0D1B182-6827-4AD8-9C1D-CFFD4314DFE 4}\_1097_9268d9a8cb704e8d07ade70cfd1a58c7"(Seq 1044)


ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 1044)




ERROR: DW050: The following payload errors were found during install:


ERROR: DW050:  - Adobe Prelude CS6_AdobePrelude1en_USLanguagePack: Install failed


ERROR: DW050:  - Adobe Prelude CS6: Failed due to Language Pack installation failure


---------------------------------------------------------------------- ---------------



Here is what Norton says:


Full Path: c:\program files (x86)\common files\adobe\installers\adobetemp\{e0d1b182-6827-4ad8-9c1d-cffd4314dfe 4}\_1097_9268d9a8cb704e8d07ade70cfd1a58c7

Threat: Suspicious.Cloud.7.F



On computers as of 5/8/2012 at 1:50:54 PM

Last Used 5/8/2012 at 1:50:54 PM

Startup Item No

Launched No




Number of users in the Norton Community that have used this file: Unknown



This file release is currently not known.



This file risk is high.


Threat Details

Threat type: Heuristic Virus. Detection of a threat based on malware heuristics.






File Actions

File: c:\program files (x86)\common files\adobe\installers\adobetemp\{e0d1b182-6827-4ad8-9c1d-cffd4314dfe 4}\_1097_9268d9a8cb704e8d07ade70cfd1a58c7



File Thumbprint - SHA:



File Thumbprint - MD5:



  • Currently Being Moderated
    May 8, 2012 11:49 AM   in reply to Denbo68

    You know the answer ,


    either add


    "c:\program files (x86)\common files\adobe\installers\adobetemp\" to be trusted file in your anti-virus




    Diable your anti-virus for couple of minute and install again

    Mark as:
  • Currently Being Moderated
    May 10, 2012 10:41 PM   in reply to Denbo68

    Humm faced the same issue with Norton 360 too, while installing the CS6 trial. Just posting to report the issue. Was not able to take the measure of disabling the Norton while installation, as it's still in progress!

    Mark as:

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