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Jay Gladwell
Jay Gladwell
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What causes this...?

May 8, 2012 9:43 AM

green and pink.jpg

 

It's a .mov file shot with a Canon 5D MkII. I've never seen this before.

 

The files look all right and play fine when clicked on in their respective folders.When brought into PPro CS6 this is what I get.

2216 Views   35 Replies   Latest reply: Jay Gladwell, May 8, 2012 6:29 PM
 
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  • Jeff Bellune
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    1. Jeff Bellune,
    May 8, 2012 9:46 AM   in reply to Jay Gladwell
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    Typically, that's caused by outdated or incorrect graphics adapter drivers.

     

    Jeff

     
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  • Jay Gladwell
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    2. Jay Gladwell,
    May 8, 2012 10:03 AM   in reply to Jeff Bellune
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    NVidia says the drivers are current.

     
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  • Colin Brougham
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    3. Colin Brougham,
    May 8, 2012 10:05 AM   in reply to Jay Gladwell
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    Looks like what happens when Pr gets stupid and forgets to handle DSLR clips natively, passing them instead through QuickTime.

     

    Trash your media cache files--all of them--and give it another try.

     
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  • Jay Gladwell
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    4. Jay Gladwell,
    May 8, 2012 10:16 AM   in reply to Colin Brougham
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    Okay, Colin, you've caught me.

     

    How do I "trash my media cache files"? I've never done that before.

     
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  • Colin Brougham
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    5. Colin Brougham,
    May 8, 2012 10:20 AM   in reply to Jay Gladwell
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    Jeff posted a sort of guide to this just yesterday, as a matter of fact: Taking CS6 Out For A Spin

     
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  • Jay Gladwell
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    6. Jay Gladwell,
    May 8, 2012 10:24 AM   in reply to Colin Brougham
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    Drat! That didn't help.

     

    Even the thumbnails show up in the Media Browser as little green screens. A very few of them show up normally.

     
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  • Colin Brougham
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    7. Colin Brougham,
    May 8, 2012 10:32 AM   in reply to Jay Gladwell
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    Did you manually remove the cache files, or just use the Clean button in Preferences? Pr won't (or at least, shouldn't) trash cache files for media that is online--that's what the Media Cache Database tracks. You can move your media files or change the folder name temporarily, and then use the Clean function; that will usually trick Pr into trashing the cache files for those clips, since its only following them based on their original paths.

     

    This suggests why some clips show up properly, but others do not. If it was a display driver issue, it would be all your clips.

     
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  • Jay Gladwell
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    8. Jay Gladwell,
    May 8, 2012 10:50 AM   in reply to Colin Brougham
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    That didn't work. I'm probably doing something wrong.

     

    Will try once more.

     
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  • Jay Gladwell
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    9. Jay Gladwell,
    May 8, 2012 11:22 AM   in reply to Jay Gladwell
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    I'm whipped, being relatively new to PPro.

     
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  • Colin Brougham
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    10. Colin Brougham,
    May 8, 2012 11:23 AM   in reply to Jay Gladwell
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    What all have you tried so far?

     
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  • Jay Gladwell
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    11. Jay Gladwell,
    May 8, 2012 12:09 PM   in reply to Colin Brougham
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    Everything you and Jeff suggested.

     
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  • shooternz
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    12. shooternz,
    May 8, 2012 12:14 PM   in reply to Jay Gladwell
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    You sure you have not set up a '3d" Display setting?

     
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  • Colin Brougham
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    13. Colin Brougham,
    May 8, 2012 12:20 PM   in reply to Jay Gladwell
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    Jay,

     

    Will the clips show up alright in CS5.5, assuming you have it installed alongside CS6? I still say this is a caching issue; I've had the same problem before, though that was going from CS5 to CS5.5 with the same type of footage.

     
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  • Jay Gladwell
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    14. Jay Gladwell,
    May 8, 2012 12:27 PM   in reply to shooternz
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    Shooternz, I don't see how. I simply opened a new project and attempted to import the footage.

     

    Colin, they appear the same in CS5.5--as shown above.

     
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  • vipul vaibhav
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    15. vipul vaibhav,
    May 8, 2012 12:29 PM   in reply to Jay Gladwell
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    Hi jay

    What's the graphic card model? please tell us the driver version number. you can check it on dxdiag dialogue box.

     

    for re-creating preferences:

    Go to C:/Users/username/appdata/roaming/adobe/premierepro/6.0

    Rename 6.0 to 6.0.old

    This will trash the preferences.

     
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  • shooternz
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    16. shooternz,
    May 8, 2012 12:31 PM   in reply to Jay Gladwell
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    Create a synthetic clip eg Color Bars ....and try that in the source or Program Monitors.

     

    Check the display settings-  Preferences.  ( Yesterday at first trial...I spotted a 3d check box somewhere and cant remember if it was in PPRO CS6 or SpeedGrade)

     
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  • Colin Brougham
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    17. Colin Brougham,
    May 8, 2012 12:42 PM   in reply to Jay Gladwell
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    (Freakin' eh, I HATEHATEHATE this stupid forum layout! GRRRRRRR...)

     

    OK, do you have MPEG StreamClip? If not, Google it up and download it; it's free. Open one of the clips showing the problem in MPEG StreamClip, and then go to File > Save As, and then pick a new name for the file and save it. Try importing this clip into CS6 and see what happens...

     

    (You can also do this with QT Pro, if you already have that installed. QT Player won't do it, which is why I suggested MPEG Stream Clip.)

     
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  • Jay Gladwell
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    18. Jay Gladwell,
    May 8, 2012 12:43 PM   in reply to vipul vaibhav
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    Hello, Vipul.

     

    The card is a GeForce GTX 580. The driver version is 8.17.12.9610 (dated 2/29/12).

     
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  • Jay Gladwell
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    19. Jay Gladwell,
    May 8, 2012 1:04 PM   in reply to shooternz
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    Shooternz, I couldn't find anything indicating there might be 3D checked or not. This whole episode is making me feel as dumb as a sack of hair.

     

    Colin, I will try the MPEG StreamClip and report back shortly.

     
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  • Jay Gladwell
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    20. Jay Gladwell,
    May 8, 2012 1:14 PM   in reply to Colin Brougham
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    Colin, the StreamClip had no effect. The file was exactly like the original--green, pink, and etc.

     

    Let me say, regardless of the outcome, I sincerely appreciate the time everyone has spent helping with this problem.

     

    Thanks guys!

     

    P.S. I don't like this forum layout, either.

     
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  • Colin Brougham
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    21. Colin Brougham,
    May 8, 2012 1:15 PM   in reply to Jay Gladwell
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    Very weird. That makes me think maybe it's Pr itself. Do you have a shorter clip you can upload that is showing the problem? You know how to get a hold of me...

     

    I don't believe this is a GPU driver issue; if that were the case, all your clips would show this in the PM, and not just some of them.

     
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  • vipul vaibhav
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    22. vipul vaibhav,
    May 8, 2012 1:20 PM   in reply to Jay Gladwell
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    The drivers are latest.

    Did you try re-creating preferences?

    Jay, can you check the quicktime version ? windows or mac?

     
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  • Jay Gladwell
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    23. Jay Gladwell,
    May 8, 2012 1:40 PM   in reply to vipul vaibhav
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    Vipul, my QT is the newest, I just downloaded it this morning.

     

    I'm on a PC.

     

    Forgive me, I'm sure I understand what you mean by "re-creating preferences". 

     

    Will do, Colin.

     
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  • John T Smith
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    24. John T Smith,
    May 8, 2012 2:20 PM   in reply to Jay Gladwell
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    Reset Corrupted Preferences = Press/HOLD Ctrl+Alt+Shift while starting program

     
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  • Jay Gladwell
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    25. Jay Gladwell,
    May 8, 2012 2:55 PM   in reply to John T Smith
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    Thanks, John.

     

    Unfortunately, that had no affect.

     
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  • shooternz
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    26. shooternz,
    May 8, 2012 4:57 PM   in reply to Jay Gladwell
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    Maybe you need a later driver

     

    http://www.geforce.com/drivers/results/43997

     
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  • Jim Simon
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    27. Jim Simon,
    May 8, 2012 5:21 PM   in reply to Jay Gladwell
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    .mov file shot with a Canon 5D MkII.

     

    Try simply renaming the extension from .mov to .mpg, and then import the clip  See if that helps.

     
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  • George Lamore
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    28. George Lamore,
    May 8, 2012 5:44 PM   in reply to Jay Gladwell
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    Are you in software mode or gpu mode?  Try switching and see if you have different results. Project > Project Settings > General > Mercury Playback engine...

     
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  • Jay Gladwell
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    29. Jay Gladwell,
    May 8, 2012 6:03 PM   in reply to George Lamore
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    Jim, tried that. It didn't work.

     

    George, tried that. It didn't work, either.

     

    Shooternz, I may try an earlier driver as a last resort.

     

    Thanks again, folks!

     
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  • Jim Simon
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    30. Jim Simon,
    May 8, 2012 6:07 PM   in reply to Jay Gladwell
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    Try uploading a clip to a file sharing site.  (I like the below, myself.)  Let others test in their version of CS6.

     

    http://www.depositfiles.com/en/

     
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  • Powered by Design
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    31. Powered by Design,
    May 8, 2012 6:10 PM   in reply to Jim Simon
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    @ Jim Simon

    Just renaming the file does not fix it.

    I downloaded a short sample awhile back of this video.

    Last time I used VLC to convert it to mpeg and it worked but with the new version of VLC it wont convert to anything playable.

     

    @ Colin

    I was able to convert with MPEG Streamclip and it plays fine in CS5.5

     

    @ Jay

    Here is a screen cap with it working.

     

    Like everyone else the new forum does suck for now.  At least I think they are working on it from what I have read.

    Not knowing who is replying to who sucks.

     

     

    GLenn

     

    picture129.jpg

     

    picture126.jpg

     

    picture130.jpg

     
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  • EricSanders_
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    32. EricSanders_,
    May 8, 2012 6:12 PM   in reply to Jay Gladwell
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    Hi Jay,

     

    What you're seeing looks like what happens when there is a mis-translation between YUV and RGB (green and pink from black and rowbytes errors). Something rather odd is happening. I can't see this having anything  to do with your graphics hardware, but I can totally see it being caused by a damaged or otherwise 'unexpected' form of file. Since PPro can handle H.264 files (they are .mov internally regardless of their extension) 'natively' (meaning that it doesn't have to use Quicktime to read them), it makes me wonder - is the same rendering you're seeing the same on all of the files from your 5dMarkII, or just this one?

     

    Thanks,

    -EricS

    (adobe engineering)

     
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  • Jay Gladwell
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    33. Jay Gladwell,
    May 8, 2012 6:25 PM   in reply to EricSanders_
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    Thanks to all. I truly am grateful for everyone's input.

     

    Since these aren't my files, I'm going to send them back and tell them they need to try again.

     
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  • Powered by Design
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    34. Powered by Design,
    May 8, 2012 6:26 PM   in reply to EricSanders_
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    @ Jay

     

    Just for fun I loaded it into CS4 and it works just fine in the .mov format.

     

    Who knows.

     

    There does seem to be some bad frames in the beginning.  The first 6 frames are bad.  Maybe that is doing it.

     

    I dont have CS6 so cant test there.

     

     

    GLenn

     

    picture131.jpg

     
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  • Jay Gladwell
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    35. Jay Gladwell,
    May 8, 2012 6:29 PM   in reply to Powered by Design
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    Thanks, Glenn! I didn't get into PPro until CS5.5.

     

    I can pass all this information along and maybe it will help.

     
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