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PinpointMusic12
Currently Being Moderated

Photoshop won't open or create new documents, works breifly after full windows restart.

Apr 20, 2012 12:27 AM

Hi everyone,

I am having an issues with photoshop becoming unresponsive. After about 10 minutes Photoshop will not open or create a document.

I've spent hours trying to fix this with no results. I've spent time on Nvidia's forums and tried downgrading the driver back to 275.33 with the same results. I've disabled opengl in photoshop with the same results. This error occurs on both CS5 and CS6 versions of photoshop. I've tried reinstalling photoshop (not removing and reinstalling, just reinstalling).

I can't tell if it's a photoshop issue or a Nvidia issue. I've read countless threads on this forum and can't find any help. Please help.

 

 

I've made this video to show you the issues. Thank you for your help

Video of issue - http://screencast.com/t/kG1YgmQ7 

 

Windows 7 x64

Nvidia GTX 275 v296.10

12gb DD3 Ram

Adobe Photoshop CS5/CS6

 
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  • Currently Being Moderated
    Apr 20, 2012 7:00 AM   in reply to PinpointMusic12

    Have never seen this problem posted.  Appears that when you click on a file topic it just does not register with PS or the OS so it just closes again.

     

    Have no answer, but this post will bump it up so maybe someone else will see it to comment.

     

    The video is a nice touch as it looks like you have done your homework.

     
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  • Currently Being Moderated
    Apr 20, 2012 7:12 AM   in reply to Curt Y

    I don't have a specific answer, but if all else fails, you could try zero write your hard drive (after back up of course), then do a fresh install of the OS / apps. That usually corrects a lot of problems that still exist after other trouble shooting attempts. I know it's a pain in the butt.

     
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  • Currently Being Moderated
    Apr 20, 2012 10:16 AM   in reply to PinpointMusic12

    That's not just a GPU problem - that's something at the OS level.

    A GPU problem wouldn't prevent the menu from working or the new document dialog from showing up.

     

    Even drawing documents on another display wouldn't cause the menu and dialog to behave as you showed.

     

    The menu: something is causing menu interaction to fail or events to be consumed before they get to Photoshop.

    The keyboard sometimes working: same as above.

    Opening files to not work: could be event problems, could be a display or UI problem (but normally Photoshop would catch the error and display it to the user).

     

     

     

    Try closing as many other applicaitons as possible, and see if the problem goes away.

    I do know that in the past UltraMon has had problems similar to this, but I thought they'd been solved years ago.

    Other system level utilities could cause event problems like this, or malware.

     
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  • Currently Being Moderated
    Apr 21, 2012 11:09 AM   in reply to PinpointMusic12

    It is possible, we have seen Flash running in a browser cause problems with certain keyboard events before.

    But I haven't seen it interfere this much!

     

    Try going to Adobe.com and getting the latest Flash Player, to see if that helps.

     
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  • Currently Being Moderated
    Apr 22, 2012 9:12 AM   in reply to PinpointMusic12

    Hi,

     

    I'm having the same trouble as OP: Photoshop opens but will not create a new document or open an existing one. In addition to that, I've noticed that if you hammer on ctrl+n enough times and manage to actually get a document open, PS won't save it but will go through the motions of doing so.

     

    There have been quite a few reports of this issue now over the last year or so and they seem specific to PS CS5 and up. They all remain unresolved. This is actually an easily searchable issue now. 

     

    http://forums.adobe.com/message/3986474

    http://forums.adobe.com/thread/911210

    http://forums.adobe.com/thread/912268

    http://forums.adobe.com/thread/915994

     

    I'm currently working on a big project across the suite and all the other Adobe applications are running fine.

     

    I have tried all the suggested fixes with no result. One other issue that did become apparent, was re-installing PS. After uninstallation, the Adobe installer kept encountering "Exit Code 7" when trying to reinstall PS. The only way around this in the end seemed to be removing all Adobe software from the system and starting again. The original issue remains.

     

    Finally, it's worth mentioning that PS CS5 has worked without any problems on this system for just under a year now. I haven't made any drastic changes to the system so I'm completely baffled as to why this is happening.

     

    Hope this post goes some way to the issue being acknowledged and rectified.

     

     

    -Windows 7 64 bit

    -NVIDIA GeForce GTX 550 Ti

    -16 GB RAM

    -100 GB + Remaining Disk Space

     
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  • Noel Carboni
    23,469 posts
    Dec 23, 2006
    Currently Being Moderated
    Apr 22, 2012 9:27 AM   in reply to CannyPics

    CannyPics wrote:

     

    There have been quite a few reports of this issue now over the last year or so

     

    No there haven't.  I think I remember one here on this forum.  It's not happening for other people in any big way, so it is very likely a specific problem on your computer and the rectification is very likely going to have to come from you.  We all take on the responsibility of integrating the things we buy for our computers.

     

    Not sure how long you've been working on the problem, but have you tried using the System Restore facility to return your system configuration back to a time when it did work properly?

     

    Are any errors logged in your event logs?

     

    -Noel

     
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  • Currently Being Moderated
    Apr 22, 2012 11:00 AM   in reply to CannyPics

    Most similar reports were about video card driver problems (the driver fails to display the image correctly).

     

    So, something has changed recently on your system to cause this -- you need to track down what changed.  That could be a plugin, a driver, or some other application.

     
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  • Currently Being Moderated
    Apr 27, 2012 4:12 AM   in reply to PinpointMusic12


    PinpointMusic12 wrote:

     

    Also correct me if I'm wrong but is everyone piggybacking this thread with the same issue having the problem with Win 7 x64 and an Nvidia GTX series card?

    It seems that way, all the previous threads look to be using this too.

     

    I'm finding this very frustrating. At the end of the day, I have bought some software that doesn't work and I don't seem to be able to get support. I'm sorry to sound confrontational at all, that's the last thing I want but I think you are mistaken when you say this hasn't been mentioned before Noel. In my first post I included links to other threads with this same issue. It's not necessarily an issue "in a big way" but it is an issue nontheless and we're just trying to find some help.

     
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  • Noel Carboni
    23,469 posts
    Dec 23, 2006
    Currently Being Moderated
    Apr 27, 2012 6:16 AM   in reply to CannyPics

    I didn't say "hasn't been mentioned", but it's not common.  You have specific problems on your system, and unfortunately because they're not common amongst a lot of people you're really going to have to take on the task of troubleshooting.

     

    I have Windows 7 x64 and don't see these problems - ever, on any version of Photoshop, no matter how long Windows has been running.  What I *don't* have is a nVidia graphics card. 

     

    I am not fond of nVidia products, because their driver quality leaves a lot to be desired.  Note that I am a graphics software developer so I do know something about what's going on under the covers.

     

    Anecdotally, around the time of Vista, I had a  nVidia graphics card - one that cost $1,000.00.  I had nothing but problems, and I was convinced the operating system was a flaky load of horse manure.  NO version of driver nVidia had developed settled it down.  In fact, newer drivers made the problems worse and worse.

     

    After trying to stabilize it for months I finally broke down in desperation and spent a hundred and a half dollars on a mid-range "gamer" ATI graphics card, which (because it was a newer design) actually had better performance specs than older Quadro workstation card I had been trying to use.  EVERYTHING turned around.  My system completely stabilized and I was able to use that installation of Vista literally for years without further faults.  To this day I only buy ATI cards, and I haven't been disappointed.  Sure, ATI flubs a driver release now and again, but apparently not as often as nVidia.

     

    Your nVidia GTX card and its drivers may - or may not - be at the core of the problems you're seeing but if nVidia IS the cause (and it's possible), Adobe can't very well do anything to fix their problems now can they?  Adobe uses your graphics card quite heavily - probably more intensively than any other application.  Makes sense, it's a cutting-edge graphics application.

     

    Since there seems to be some thought that the nVidia drivers are involved with this problem, try removing them, and installing a different version.  If the problem is changed, voila, you have both an answer and a workaround.  If the problem isn't changed, try a different version still.  Rest assured that Photoshop can open and save files consistently, or Adobe wouldn't be successful at selling the product.

     

    -Noel

     
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  • Currently Being Moderated
    May 7, 2012 3:48 AM   in reply to Noel Carboni

    Ok, problem solved. Nvidia have put out an update that seems to have it sorted.

     

    Apologies to all for getting quite terse here but it really was irritating as hell feeling like there was no support for some quite pricey software!

     

    Thanks all!

     
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  • Noel Carboni
    23,469 posts
    Dec 23, 2006
    Currently Being Moderated
    May 7, 2012 4:11 AM   in reply to CannyPics

    You're welcome.  Glad to hear you've got it sorted.  This underscores the fact, which occasionally becomes poignant, that we users are the ones ultimately responsible for integrating all the software and hardware we have on our systems.  It's the price we pay for monetarily inexpensive software and hardware.

     

    -Noel

     
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  • Noel Carboni
    23,469 posts
    Dec 23, 2006
    Currently Being Moderated
    May 8, 2012 12:24 PM   in reply to PinpointMusic12
     
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  • Noel Carboni
    23,469 posts
    Dec 23, 2006
    Currently Being Moderated
    May 8, 2012 1:10 PM   in reply to PinpointMusic12

    Is it possible they've released drivers for CannyPics' video card but not yours?  Or maybe that the drivers are beta level...  Video gamer sites often get copies of those early.  Maybe CannyPics will see your note.

     

    -Noel

     
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  • Noel Carboni
    23,469 posts
    Dec 23, 2006
    Currently Being Moderated
    May 8, 2012 2:02 PM   in reply to PinpointMusic12

    Sorry to hear that.

     

    As one who fought software issues with nVidia for a while myself, then "gave up" and bought an ATI card to my great relief, I can honestly say I will never buy another nVidia card.  ATI isn't perfect - sometimes they botch driver releases too - but they generally have better quality than nVidia.  They also seem to stretch the truth less with their ad copy.

     

    That said, it's not really a certainty that in your case the display driver / GPU are at fault - though in CannyPics case it was.

     

    For what it's worth, I've had nothing but rock solid reliable results from Photoshop CS5 on my system, in which I have an ATI Radeon HD 5670 card installed.

     

    -Noel

     
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  • Currently Being Moderated
    May 9, 2012 8:53 AM   in reply to PinpointMusic12

    Ouch.  Guess we'll have to add GotoMeeting to our tech support documents.

     

    Thanks for letting us know what you found!

     
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  • Currently Being Moderated
    May 24, 2012 1:16 PM   in reply to PinpointMusic12

    I have some additonal info for the Devs regarding this.

    I have Photoshop CS5 and was having the EXACT same problem as the OP.

    However I was dealing with a fresh install for the most part. I built a brand new PC and had loaded chipset drivers for my motherboard, driver suite for my GPU, photoshop and one game when I noticed this problem. Everything worked fine on my old Core2duo 32bit XP computer though...

     

    Turning off services one at a time until Photoshop worked told me that the problem was with my MSI Afterburner and MSI Kombuster software that came with the GPU. Once these programs were uninstalled Photoshop was back to normal operation.

     
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  • Currently Being Moderated
    Jun 26, 2012 11:04 PM   in reply to PinpointMusic12

    OK, read back through the posts about the sorts of things that could cause this - and then eliminate them and see which of them might be causing the problem on your system.

     
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  • Currently Being Moderated
    Jun 27, 2012 3:44 PM   in reply to PinpointMusic12

    I have even more info regarding this. The same issue came back for me shortly after uninstalling the MSI Afternurner/Kombuster. I tried 2 different models of Nvidia cards and even reformatted my PC. With absolutely nothing installed on my PC except Anti-Virus. Chipset/Graphics drivers, and Adobe CS4/5/6 I STILL had the problem....

    (and yes the problem occured on all three versions of CS listed)

     

    My resolution after 3 weeks of troubleshooting:

    My Logitech Wireless keyboard was causing the program to crash when I used keyboard shortcuts like Ctrl-C,V,N,J, etc etc... every crash I experienced was because of the wireless keyboard. I figured this out only after remoting into my computer from another location and seeing that the issue went away.

    Installing the current Logitech drivers did NOT help.

    I am back to a basic corded Microsoft keyboard right now but I havent had a problem in over a week.

     
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  • Currently Being Moderated
    Jun 27, 2012 3:57 PM   in reply to mitchmizerie

    Thanks for letting us know. We'll add that to our tech support documentation.

     
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  • Currently Being Moderated
    Jun 30, 2012 4:27 AM   in reply to PinpointMusic12

    Hi everyone,

    I got the same problem as you guys here. After a windows restart, Photoshop was full functional for up to 30min or (in some cases) until I woke up my computer from standby. After that, things got increasingly confusing. First I could neither create a new file, nor open an existing. Sometimes even creating new layers wasn't possible.

    After having done various efforts (complete reinstallation of my CS4 Design Standard, removal of logitech setpoint, trying different video drives and cards (all AMD), etc) I eventually managed to solve the problem by removing flashplayer. Unfortunately I can't tell you the exact version, but it must have been the latest 11.3 release for firefox.

     

    Hopefully that helps you as well, until Adobe releases a fixed version

     
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  • Currently Being Moderated
    Jun 30, 2012 11:51 PM   in reply to PinpointMusic12

    I don't think it's an adapter issue, further more a player issue. I belive I know the problem. And the answer. It is definetely a flash issue. I've been having the same issues too. Problem: Ben, when I watch a video or something on youtube, almost every video gets a lego brick: Adobe Flash has crashed. Then, ever since those errors, it would not let me open or interact in Photoshop. The Answer: Try reinstalling Adobe Flash Player or try updating it. I Updatedit , and, the problem went away, I can now interact with Photoshop. I don't think Adobe has addressed this issue quite yet, further more identified it either. Glad to help!

     

    -Nathan

     
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  • Noel Carboni
    23,469 posts
    Dec 23, 2006
    Currently Being Moderated
    Jul 26, 2012 2:56 PM   in reply to PinpointMusic12

    Not sure how flexible you are to reinstalling again, but if you try starting over I'd sure see if it works between each and every installation of additional software. 

     

    How invested are you in that Eset software?  We didn't discuss that before.  Have you tried alternatives, e.g., Avast! antivirus?

     

    -Noel

     
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  • Currently Being Moderated
    Jul 26, 2012 4:25 PM   in reply to PinpointMusic12

    I havent had a single issue with PS on my computer since I changed out my Logitech wireless keyboard. I hope this works for you as well.

     

    I have gone so far as to reinstall all of the other applications I felt were the issue and PS still works great as long as my keyboard stays wired.

    Best of luck.

     
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  • Currently Being Moderated
    May 15, 2013 6:41 PM   in reply to mitchmizerie

    I don't know if you are still having troubles with your Photoshop but if you are I have something that may help. I was having the same problems and I just solved them. Do a search in your Local Disk for Photoshop. Delete everything that has to do with Photoshop and reinstall. This resets your prefrences and fixed the problem for me.

     
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  • Currently Being Moderated
    May 15, 2013 6:56 PM   in reply to IanYT

    IanYT wrote:

     

    …Do a search in your Local Disk for Photoshop. Delete everything that has to do with Photoshop and reinstall. This resets your prefrences and fixed the problem for me.

     

    This is probably the worst advice and most egregious piece of misinformation I've read in this forum in the last ten years.

     

    You can indeed trash any preferences files, but to unistall applications components this way is a big no-no. To uninstall the application, ALWAYS use the Adobe Uninstaller, followed by the applicable version of the Abode CS Clean Tool.

     

    NEVER drag Adobe application components to the trash—ever.

     

    But it is not necessary to unistall Photoshop to reset the Photoshop preferences:

     

     

    To re-create the preferences files for Photoshop, start the application while holding down Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS). Then, click Yes to the message, "Delete the Adobe Photoshop Settings file?"

    Mac OS

    Important: Apple made the user library folder hidden by default with the release of Mac OS X 10.7. If you need access to files in the hidden library folder to perform Adobe-related troubleshooting, see How to access hidden user library files.

     
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  • Currently Being Moderated
    May 22, 2013 8:50 AM   in reply to station_two

    I had a similar set of issues with photoshop cs6 on new install of Windows 7. After a reboot of the machine photoshop worked fine the first time but if reloaded, Photoshop wouldn't create a new file or open an existing file. I could drag an image in from Mini-Bridge but it would not save. I would have to either keep Photoshop open or reboot the machine any time I wanted to use Photoshop.

     

    In my case this was not a preferences issue, GPU issue, nor even a photoshop issue. It was a permissions issue between Photoshop and the OS (Windows 7 64bit). With 7 and now with 8, Windows sometimes doesn't give you all the permissions it is supposed to when you set up the first user (an administrator by default) and using the "Run as Administrator options doesn't correct this.

     

    To fix the problem I simply created a new user as an administrator and migrated my preferences and other setting over to the new user. The new user was given full permissions and Photoshop works just fine now.

     
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  • Currently Being Moderated
    Jun 2, 2013 3:41 PM   in reply to PinpointMusic12

    I am having the exact problem, but where as ya'll are having the problem with photoshop cs6 amd cs5, I am haveing the problem with Elements 7. I also have Windows 7. I also do not us a Mac. I have an Acer. I am not high tech enough to understand how to fix it, or even go about finding the problem, but I figured I would share that it's with other Photoshop versions too.

     
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  • Currently Being Moderated
    Jun 3, 2013 11:49 AM   in reply to iDiliah

    If it is permissions based like my issue was, then try setting up a new user as an administrator. This link on Microsoft's website should help (http://windows.microsoft.com/en-us/windows7/create-a-user-account).

     

    If that solves the problem then you can either switch between users any time you want to use Photoshop, or transfer your user settings from the old account to the new one. The the tutorial here (http://www.sevenforums.com/tutorials/11470-windows-easy-transfer-trans fer-computers.html) should work. Just do all the steps on the same computer even though some of the prompts Windows will give you reference an "old computer" and a "new computer." Once you have the setting transferred you can either just ignore the old profile or delet it.

     
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