I have downloaded and installed Illustrator CS6 but now when i try to open it, it asks that i sign in. But when i attempt to do that, it is saying i am not connected to the internet even though i am. REally need this to work asap! any ideas???
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13 Replies
Latest reply:
Jeff A Wright, May 10, 2012 4:34 PM
You were able to locate the host file and verify there was no entries for Adobe? If you have completed all 4 steps then the only other possible suggestion I have is to look at your software firewall and ensure it is allowing Illustrator and the Adobe Application Manager to access the Internet.
Which? The software firewall or viewing your host file? If it is your software firewall can you please indiciate what security software you are using and it's version?
This document from Microsoft should help. How to Configure Windows Firewall on a Single Computer - http://technet.microsoft.com/en-us/library/cc875811.aspx. You would want to set up an exception for Illustrator and the PDApp.exe. You could also just temporarily turn it off and see if the problem persists.
Finch19 I would recommend contacting our support team at this point. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.
I have had three seperate conversations with thechat team and no one can help. they refered me to try asking on here. I have also tryed the installation again on another computer and the same thing has happened.
I am sorry finch19 but I was unable to locate your case number. Can you please private message me with the e-mail address you used and I will try pulling it up that way.
