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visualbrothers
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Price drop for creative cloud not re-calculated?

May 7, 2012 4:54 AM

Yesterday may 6 I pre-ordered creative cloud one year subscription through myadobe for 47,99 euro a month. Only to find out today it has dropped to 29 euro a month for people who have reigstered and product and logged in with myadobe users, like me. I have a creative suite Mastercollection CS4 and production suite CS 5/5.5 in my account.

 

Order: AD003246660NL

It is still pending so I should be able to cancel it but it's not possible. This looks messy and I feel like just buying a product and skip the "service"

 

So is Adobe going to change my order to the discount or do i need to cancel the order / exchange it? Or am I going to get a version that is 228 euro better?

537 Views   2 Replies   Latest reply: visualbrothers, May 8, 2012 3:42 PM
 
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  • David__B
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    1. David__B,
    May 7, 2012 2:50 PM   in reply to visualbrothers
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    If you qualify for the 29 euro a month introductory offer then you should be able to just cancel this order and place another for lower priced option. I would recommend just contacting Adobe CS with your serial numbers for your Master Collection CS4 and production suite CS 5/5.5 products, order number given here and explain what happened. They should be able to get you taken care of.

     

    Verkoop

    Nederland: 0800 0200164
    België: 0800 80982

    Press option 1

     

    -Dave

     
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  • visualbrothers
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    2. visualbrothers,
    May 8, 2012 3:42 PM   in reply to David__B
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    Yeah just called the Amsterdam support and the order was canceled 5 minutes later, great support. Got a direct link to the proper 29 euro deal.

     
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