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adam@blueapplestudio
adam@blueapplestudio
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After Effects error: Ray-trace 3D ( 5070 :: 0 )

May 8, 2012 3:21 PM

I am trying to create extruded vector shapes in AE CS6 and get the below error after clicking on the enable 3D toggle for the layer.

 

After Effects error: Ray-trace 3D: Out of paged mapped memory for ray tracer.

( 5070 :: 0 )

 

Any thoughts on how to solve this?

58389 Views   257 Replies   Latest reply: deansawyer, May 5, 2013 7:58 PM
 
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  • Todd_Kopriva
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    1. Todd_Kopriva,
    May 8, 2012 3:59 PM   in reply to adam@blueapplestudio
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    Tell us about you computer system, including GPU and OS.

     
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  • cltcutters
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    2. cltcutters,
    May 8, 2012 4:30 PM   in reply to Todd_Kopriva
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    I am having the same error message when I click on ray-trace 3d option. I am running OSX 10.7.3, 2.4 ghz I7 with a AMD Radeon HD 6770M graphics card.

     
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  • adam@blueapplestudio
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    3. adam@blueapplestudio,
    May 8, 2012 5:12 PM   in reply to adam@blueapplestudio
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    Apologies- forgot my specs weren't in my signature.

     

    I am away from my work computer but I am running Win 7 64bit, over 8 GB RAM, a NVidia card that costs over $2k, though I don't recall the precise model right now.  I can relay more in the morning.

     

    In preferences I set everything to cache on my D drive, which is dedicated only to temp files and has over 100 GB space.  I restarted AE after this change and still saw the error.

     

    Thanks for the fast response Todd, I appreciate any help you can offer.

     
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  • ChrisProsser
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    4. ChrisProsser,
    May 8, 2012 8:05 PM   in reply to adam@blueapplestudio
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    Hi Adam,

     

    Did you have the latest drivers installed from NVidia?

     

    --chris

     
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  • Jeff Almasol
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    5. Jeff Almasol,
    May 8, 2012 9:37 PM   in reply to ChrisProsser
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    Also, if you open Previews preferences (Preferences > Previews) and click the GPU Information button, what appears in the dialog box? You can click the Copy button at the bottom of the dialog box, then paste that here.

     
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  • Migi77
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    6. Migi77,
    May 9, 2012 3:06 AM   in reply to Jeff Almasol
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    have the same problem... here my informations

     

    Schneller Entwurf:Verfügbar
    Strukturspeicher:400.00 MB
    Ray-tracing:CPU

    (GPU nicht verfügbar - inkompatibler Geräte- oder CUDA-Treiber)

    OpenGL

    Hersteller:ATI Technologies Inc.
    Gerät:ATI Radeon HD 6750M OpenGL Engine
    Version:2.1 ATI-7.18.11
    Gesamtspeicher:1.00 GB
    Schattierungsmodell:-

    CUDA

    Treiberversion:-
    Geräte:-
    Aktuell nutzbarer Speicher:-
    Maximal nutzbarer Speicher:-
     
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  • adam@blueapplestudio
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    7. adam@blueapplestudio,
    May 9, 2012 6:27 AM   in reply to Migi77
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    My GPU info is below.

     

    Fast Draft: Available
    Texture Memory: 391.00 MB
    Ray-tracing: GPU

    OpenGL
    Vendor: NVIDIA Corporation
    Device: Quadro FX 4800/PCI/SSE2
    Version: 3.0.0
    Total Memory: 978.00 MB
    Shader Model: 4.0 or later
    CUDA
    Driver Version: 4.0
    Devices: 2 (Quadro FX 4800, GeForce 8400GS)
    Current Usable Memory: 891.00 MB (at application launch)
    Maximum Usable Memory: 947.00 MB

    I am not certain if my NVIDIA driver is the most recent, but I believe it is the one they recommended.  I run 3ds Max, LightWave and Blender without issue.

    
     
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  • @ryna
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    8. @ryna,
    May 9, 2012 6:56 AM   in reply to adam@blueapplestudio
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    I am also experiencing the same error. As a quick work around while creating your masterpiece, I changed by view to Fast Draft (the box with the lightning inside). However, when trying to render whether in foreground or background ends up in the same 5070 :: 0 Failure

     

    Here are my card specs as well for the devs:

    Fast Draft:Available
    Texture Memory:512.00 MB
    Ray-tracing:CPU

    (GPU not available - incompatible device or CUDA driver)

    OpenGL

    Vendor:ATI Technologies Inc.
    Device:ATI Radeon HD 5870 OpenGL Engine
    Version:2.1 ATI-7.18.11
    Total Memory:1.00 GB
    Shader Model:-

    CUDA

    Driver Version:-
    Devices:-
    Current Usable Memory:-
    Maximum Usable Memory:-
     
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  • lehiboo69
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    9. lehiboo69,
    May 9, 2012 8:35 AM   in reply to Jeff Almasol
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    Hi

    Same trouble...here are my specs

    I m in Imac 27inches

    3,4 GHz Intel core I7

    16 Go 1333 MHz DDR3

    AMD Radeon HD 6970M 2048 MB

    Mac OS X Lion 10.7.3 (11D50)

     

     

     

    Fast Draft:Available
    Texture Memory:818,00 MB
    Ray-tracing:CPU

    (GPU not available - incompatible device or CUDA driver)

    OpenGL

    Vendor:ATI Technologies Inc.
    Device:ATI Radeon HD 6970M OpenGL Engine
    Version:2.1 ATI-7.18.11
    Total Memory:2,00 GB
    Shader Model:-

    CUDA

    Driver Version:-
    Devices:-
    Current Usable Memory:-
    Maximum Usable Memory:-

     

    I really hope you can help...If that feature doesn t work...I won't buy the product...and I badly need it !

    Thanx so much !!!

     
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  • Adamdanielpalmer
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    10. Adamdanielpalmer,
    May 9, 2012 8:46 AM   in reply to adam@blueapplestudio
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    Same Error: using Mac OS Lion 10.7.3 and ATI Radeon HD 5510 1024 Mb, 24 GB ram with 17 GB available for after effects.

     

    Cannot use Raytraced 3D renderer at all, very dissapointing.  Adobe, any plans to fix so AE CS6 has 3D raytracer support for Mac and ATI?

     
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  • Adamdanielpalmer
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    11. Adamdanielpalmer,
    May 9, 2012 8:47 AM   in reply to Adamdanielpalmer
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    Fast Draft:Available
    Texture Memory:768.00 MB
    Ray-tracing:CPU

    (GPU not available - incompatible device or CUDA driver)

    OpenGL

    Vendor:ATI Technologies Inc.
    Device:ATI Radeon HD 5770 OpenGL Engine
    Version:2.1 ATI-7.18.11
    Total Memory:1.00 GB
    Shader Model:-

    CUDA

    Driver Version:-
    Devices:-
    Current Usable Memory:-
    Maximum Usable Memory:-
     
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  • ChrisProsser
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    12. ChrisProsser,
    May 9, 2012 8:57 AM   in reply to adam@blueapplestudio
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    Hey Adam,

     

    You seem to the odd man out in this thread as you are running windows. Can you try installing a new driver (or re-installing your current one)?

     

    http://www.nvidia.com/Download/index.aspx?lang=en-us

     

    We've seen problems like this when there is an odd CUDA version mismatch.

     

    Those of you on the mac, standby, we're getting Nvidia on the horn to help out.

     

    --chris

     
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  • Adamdanielpalmer
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    13. Adamdanielpalmer,
    May 9, 2012 9:01 AM   in reply to ChrisProsser
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    Incorrect. I am using Mac OS 10.7.3 Lion.

     

    Thanks,

    Adam

     
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  • Adamdanielpalmer
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    14. Adamdanielpalmer,
    May 9, 2012 9:02 AM   in reply to Adamdanielpalmer
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    Any other information I can provide?

     

    For the record, my copy of CS6 trial at home on windows 7 works beautifully.  However, I am at work at Sinclair Broadcast Group and there is currently no functioning raytrace 3D Mac OS Lion.

     
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  • Adamdanielpalmer
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    15. Adamdanielpalmer,
    May 9, 2012 9:06 AM   in reply to Adamdanielpalmer
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    Alsoerror_code.jpg

     
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  • Adamdanielpalmer
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    16. Adamdanielpalmer,
    May 9, 2012 9:09 AM   in reply to Adamdanielpalmer
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    Think I got the wrong adam, sorry!  Thanks for the help.

     
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  • @ryna
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    17. @ryna,
    May 9, 2012 9:14 AM   in reply to Adamdanielpalmer
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    Thanks for the update Chris. I would not be surprised if this is an OS / other application problem. This fails on my Mac Pro, but my Mac Book Pro works fine, both without CUDA cards. I have seen issues in the past that other software has installed kernel extensions or other drivers that create conflict.

     
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  • nesha_le
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    18. nesha_le,
    May 9, 2012 10:52 AM   in reply to Adamdanielpalmer
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    same error here. Running on 10.7.3 Lion.

    GPU info:

    Fast Draft:Available
    Texture Memory:204.00 MB
    Ray-tracing:CPU

    (GPU not available - incompatible device or CUDA driver)

    OpenGL

    Vendor:ATI Technologies Inc.
    Device:ATI Radeon HD 6750M OpenGL Engine
    Version:2.1 ATI-7.18.11
    Total Memory:512.00 MB
    Shader Model:-

    CUDA

    Driver Version:-
    Devices:-
    Current Usable Memory:-
    Maximum Usable Memory:-

     

    Is there any solution for this?

     
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  • SPG_ADB
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    19. SPG_ADB,
    May 9, 2012 11:40 AM   in reply to adam@blueapplestudio
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    Add me to the list with this problem. Here's my GPU info:

    Fast Draft:Available
    Texture Memory:409.00 MB
    Ray-tracing:CPU

    (GPU not available - incompatible device or CUDA driver)

    OpenGL

    Vendor:ATI Technologies Inc.
    Device:ATI Radeon HD 5770 OpenGL Engine
    Version:2.1 ATI-7.18.11
    Total Memory:1.00 GB
    Shader Model:-

    CUDA

    Driver Version:-
    Devices:-
    Current Usable Memory:-
    Maximum Usable Memory:-
     
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  • adam@blueapplestudio
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    20. adam@blueapplestudio,
    May 9, 2012 11:57 AM   in reply to SPG_ADB
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    On the Windows side of things, I can report that some of my co-workers have hit this problem and some have not.  Those that have not had the problem are using a Quadro FX 4800 card.  Those of us that are having the error are using both the aforementioned Quadro, in addition to a GeForece 8400 GS to drive three displays.

     

    I have not updated drivers yet, but will post with my results if I do.

     
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  • rowlkr
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    21. rowlkr,
    May 9, 2012 3:06 PM   in reply to adam@blueapplestudio
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    Plus one.  Mac Pro 3,1 OSX 10.6.8, 32gb RAM.  I add a Ray-Traced 3D pre-comp into a Ray-Traced 3D comp.  The pre-comp shows up and is visible, but when I move the CTI past the pre-comp into section where the comp's own 3D ray-traced layers exist, the machine times out and I get the error:

     

    After Effects error: Ray-trace 3D: Ray tracer failed to launch.

    ( 5070 :: 0 )

     

     

    Fast Draft:Available
    Texture Memory:818.00 MB
    Ray-tracing:GPU

     

     

    OpenGL

    Vendor:NVIDIA Corporation
    Device:NVIDIA Quadro 4000 OpenGL Engine
    Version:2.1 NVIDIA-1.6.37
    Total Memory:2.00 GB
    Shader Model:-

    CUDA

    Driver Version:4.0
    Devices:1 (Quadro 4000)
    Current Usable Memory:559.00 MB (at application launch)
    Maximum Usable Memory:2.00 GB
     
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  • rowlkr
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    22. rowlkr,
    May 9, 2012 3:23 PM   in reply to rowlkr
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    Now I have removed the pre-comp from the Ray-Traced 3D comp and still getting the error.

     
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  • nesha_le
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    23. nesha_le,
    May 9, 2012 10:21 PM   in reply to nesha_le
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    Funny thing, on a way slower machine than iMac 2011 (which, as noted above has this raytrace error), macbook pro 15", mid 2010, raytrace works with no problem. GPU info on macbook pro is as follows:

    Fast Draft:Available
    Texture Memory:200.00 MB
    Ray-tracing:CPU

    (GPU not available - incompatible device or CUDA driver)

    OpenGL

    Vendor:NVIDIA Corporation
    Device:NVIDIA GeForce GT 330M OpenGL Engine
    Version:2.1 NVIDIA-7.18.18
    Total Memory:256.00 MB
    Shader Model:-

    CUDA

    Driver Version:-
    Devices:-
    Current Usable Memory:-
    Maximum Usable Memory:-

     

    Adobe, any suggestions? Solutions?

     
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  • Andrius Simutis
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    24. Andrius Simutis,
    May 9, 2012 10:30 PM   in reply to SPG_ADB
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    Oh yeah, MacPro 1,1 is the one with the problem while a MacBookPro 8,1 works without the error.

    Is there anything worth trying at this point that might solve the problem, or make it go away long enough to use it?

     
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  • Migi77
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    25. Migi77,
    May 9, 2012 11:26 PM   in reply to Todd_Kopriva
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    same errors to me... i am running a MacBookPro OS X 10.7.3 2.2GHz Intel Core i7 GPU is a AMD Radeon HD 6750M

     

    Thanx for helping

     
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  • lehiboo69
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    26. lehiboo69,
    May 10, 2012 3:12 AM   in reply to ChrisProsser
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    Woks great with my macbookpro mid 2011...

     
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  • Migi77
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    27. Migi77,
    May 10, 2012 3:18 AM   in reply to lehiboo69
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    are you running on OS X Lion? What kind of GPU?

     
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  • lehiboo69
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    28. lehiboo69,
    May 10, 2012 4:01 AM   in reply to Migi77
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    • Macosx Lion 10.7.4
    • Intel HD Graphics 3000
    • AMD Radeon HD 6770M with 1 Go  GDDR5

     

    this is for my macbook pro mid 2011 and it works...but very slow.

     

    On my Imac 27 inches...doesn t work...see the specs above in my former post...

     
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  • Migi77
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    29. Migi77,
    May 10, 2012 4:19 AM   in reply to lehiboo69
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    strange thing... my macbookpro (may 2011) is runnig with the same specs as yours.... but it doesn't work...

     
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  • MA SHEPHERD
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    30. MA SHEPHERD,
    May 10, 2012 5:02 AM   in reply to adam@blueapplestudio
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    Re: After Effects error: Ray-traced 3D: Initial Shader compile failed. (5070::0) refers to an incompatible graphics card or GPU device. The solution is to remove the incompatible graphics card or replace with compatible graphics card and re-install the software.

    For me I had to remove a nVidia Tesla C1060 card which is incompatible. My main graphics card is a nVidia Quadro fx 5800 which is compatible. After re-installing After Effects the error message was gone.

    Hope that helps.

     
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  • adam@blueapplestudio
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    31. adam@blueapplestudio,
    May 10, 2012 7:18 AM   in reply to MA SHEPHERD
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    I disabled the GeForce card and am now only using the Quadro.  For those of you hunting, here is a list of cards that, according to Adobe, AE CS6 supports.

     

    http://www.adobe.com/products/aftereffects/tech-specs.html

     

    The following NVIDIA GPUs are supported in After Effects CS6.

    Mac:

    1. GeForce GTX 285
    2. Quadro CX
    3. Quadro FX 4800
    4. Quadro 4000

    Windows:

    1. GeForce GTX 285
    2. GeForce GTX 470
    3. GeForce GTX 570
    4. GeForce GTX 580
    5. Quadro CX
    6. Quadro FX 3700M
    7. Quadro FX 3800
    8. Quadro FX 3800M
    9. Quadro FX 4800
    10. Quadro FX 5800
    11. Quadro 2000
    12. Quadro 2000D
    13. Quadro 2000M
    14. Quadro 3000M
    15. Quadro 4000
    16. Quadro 4000M
    17. Quadro 5000
    18. Quadro 5000M
    19. Quadro 5010M
    20. Quadro 6000
    21. Tesla C2075 (Windows)/Maximus configuration
    
     
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  • lehiboo69
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    32. lehiboo69,
    May 10, 2012 7:29 AM   in reply to adam@blueapplestudio
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    thanx for the list...but not easy to change a card on an I mac... ;-)

     
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  • Adamdanielpalmer
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    33. Adamdanielpalmer,
    May 10, 2012 7:30 AM   in reply to adam@blueapplestudio
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    No problems using a gtx 470 for fast previews on windows 7, but of course does not support hardware-based raytracing...

     

    On the mac side, there seems to be no software-only support at all if after effects doesn't like your graphics card.  This needs to be fixed...

     
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  • john spirou
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    34. john spirou,
    May 10, 2012 8:42 AM   in reply to Adamdanielpalmer
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    i have the same problem in my two Macs.

     

    In MBP 15.4 mid 2011 and ATI with 256 VRAM + iMac 2010 with ATI 512 MB  (8 GB RAM both machines - Lion OSX )

     
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  • ChrisProsser
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    35. ChrisProsser,
    May 10, 2012 8:47 AM   in reply to john spirou
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    Hi Folks,

     

    Chris from Adobe here.

     

    @Adamdanielpalmer "On the mac side, there seems to be no software-only support at all if after effects doesn't like your graphics card.  This needs to be fixed..."

     

    That's not an accurate statement. There are plenty of people (even on this thread) where After Effects detects the incompatible GPU and uses CPU correctly. But clearly it's not working correctly 100% of the time.

     

    There is some common thing between all your machines that is causing this to fail. One of my engineers spent all day yesterday trying to reproduce this issue, but things were always going to CPU correctly.

     

    So sorry, no resolution yet as to what is happening.

     

    Just a wild guess in the dark, are the failing machines possibly upgraded in place from 10.6 -> 10.7?

     

    --chris

     
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  • @ryna
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    36. @ryna,
    May 10, 2012 8:52 AM   in reply to ChrisProsser
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    My MBP (Which does work) is gaurenteed a fresh Lion install - Shipped with it.

     

    I'm 95% sure my Mac Pro (Does not work) was a Lion only install using the method of extracting the .dmg image and transferring onto a DVD out of the App Store Package file.

     
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  • Adamdanielpalmer
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    37. Adamdanielpalmer,
    May 10, 2012 8:54 AM   in reply to ChrisProsser
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    Please pardon my frustration...with a new OS about every year I can't imagine how difficult it is to keep software in sync with Apple.

     

    Yes, We just upgraded from 10.6 to 10.7 a couple days ago...

     

    Any other information I can provide?

     
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  • Adamdanielpalmer
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    38. Adamdanielpalmer,
    May 10, 2012 9:08 AM   in reply to Adamdanielpalmer
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    cinema_displays.jpg

     
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  • john spirou
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    39. john spirou,
    May 10, 2012 9:11 AM   in reply to ChrisProsser
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    Most of us  use Lion now (10.7) ... can you (adobe) try to reproduse the errors in a modern machine with Lion ?

     
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