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getting error 107 downloading after effects. Have tried all suggested solutions

May 8, 2012 12:29 AM

Need assistance with downloading after effects trial as I keep getting error 107. Have tried all suggested solutions. Thanks

811 Views   6 Replies   Latest reply: the athlete, May 9, 2012 1:03 PM
 
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  • Jeff A Wright
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    1. Jeff A Wright,
    May 8, 2012 10:37 AM   in reply to the athlete
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    Where are you choosing to download the instaill files too?  What suggestions have you tried so far?

     
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  • the athlete
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    2. the athlete,
    May 8, 2012 1:52 PM   in reply to Jeff A Wright
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    Have tried  the solution no 1 that is suggested in knowledge base and from all your other replies to the same user problem. Have tried installing adobe download assistant into both desktop and user files. At present ADA in desktop but does nothing.

     
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  • Jeff A Wright
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    3. Jeff A Wright,
    May 8, 2012 1:57 PM   in reply to the athlete
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    It isn't the installation of the Adobe Download Assistant which can cause this problem it is where you select to download the install files too.  The Adobe Download Assistant would be installed to your Program Files/Applications folder and install files would be downloaded to your user folder, by default, or your desktop.

     

    Alternately you can intitate a direct download by following the steps listed at http://forums.adobe.com/thread/981369.

     
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  • the athlete
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    4. the athlete,
    May 8, 2012 2:54 PM   in reply to Jeff A Wright
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    Yes have tried this many times but still get error 107

     
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  • Jeff A Wright
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    5. Jeff A Wright,
    May 8, 2012 4:13 PM   in reply to the athlete
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    Ok if you have tried all the steps including the direct download then I would recommend you work directly with our support team.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

     
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  • the athlete
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    6. the athlete,
    May 9, 2012 1:03 PM   in reply to Jeff A Wright
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    Thank you. Yes have tried the direct download. AE installed but does not launch. I assume this is because my operating system is a 64bit -Windows XP.

    Will try the chat support.

     
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