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Daniel Ulysses
Daniel Ulysses
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CS6 beta: program error when opening files

May 7, 2012 5:20 PM

I download PSCS6 beta, and since then, there are some files that I cannot open at all.

Got a message  ( in both, PS CS 5.1 and in CS6 ) that say;

 

"Could not complete you request because a program error"

 

 

 

Has anyone has any of this problem?

 

This is not good at all

 

Need help

 

Thanks

1068 Views   15 Replies   Latest reply: Daniel Ulysses, May 9, 2012 11:27 AM
 
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  • Chris Cox
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    1. Chris Cox,
    May 7, 2012 5:20 PM   in reply to Daniel Ulysses
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    Which files are you referring to?

     

    Also, the beta is gone and replaced by the trial of the release version now (with bugs fixed since the beta).

     
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  • Daniel Ulysses
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    2. Daniel Ulysses,
    May 7, 2012 5:23 PM   in reply to Chris Cox
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    Well, I got some files that I cannot open at all . . . mmm . . . do you think that if I download the trial, maybe this problem can be fix?

     

    Let me see if I can download the trial

     

    Thanks

     
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  • Chris Cox
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    3. Chris Cox,
    May 7, 2012 5:37 PM   in reply to Daniel Ulysses
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    Again, you're not telling us what you're talking about.

     

    WHICH files?  PSD files?  OBJ files?  The installer files?

     

    And yes, you should go get the final version.

     
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  • Daniel Ulysses
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    4. Daniel Ulysses,
    May 7, 2012 7:07 PM   in reply to Chris Cox
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    Chris, what is your problem?

     

    You ask for which files, you NEVER specify what extensions.

     

    Is a PSD file,

     
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  • Chris Cox
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    5. Chris Cox,
    May 7, 2012 7:12 PM   in reply to Daniel Ulysses
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    Now we're getting somewhere.

     

    Is there anything special about these files (3D, video, lots of type, etc.)?

     

    Can you post one of the files that doesn't open so we can see why it might be failing?

     

    Can you post the PSErrorLog.txt file from your Photoshop CS6 preferences folder (that might tell us where the program error occurs)?

     
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  • Daniel Ulysses
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    6. Daniel Ulysses,
    May 8, 2012 12:33 AM   in reply to Chris Cox
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    Thanks for the respond.

     

    How can I post the file here?

     

    And, where can I find the PSErrorLog.txt file?  You mention that is in the preferences folder, but I cannot find it.

     

    I have windows 7, 64 bits

     

    Thanks

     
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  • Daniel Ulysses
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    7. Daniel Ulysses,
    May 8, 2012 12:37 AM   in reply to Daniel Ulysses
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    I found this

     

    2012:05:07 23:00:07 : ..\..\sources\ULinkManager.cpp : 512 : REQUIRE failed

    2012:05:07 23:00:17 : ..\..\sources\ULinkManager.cpp : 512 : REQUIRE failed

     

    Thanks

     
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  • Chris Cox
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    8. Chris Cox,
    May 8, 2012 1:01 AM   in reply to Daniel Ulysses
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    According to that, the file would have to be corrupt - since it's a smart object data block that says it isn't a smart object type.

     
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  • Daniel Ulysses
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    9. Daniel Ulysses,
    May 8, 2012 10:48 AM   in reply to Chris Cox
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    Well, that doesn't solve my problem.

     

    Any other ideas?

     

    Thanks

     
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  • ssprengel
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    10. ssprengel,
    May 8, 2012 10:53 AM   in reply to Daniel Ulysses
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    Can you post a download link to one of your problem files?  If you don’t already have large-file storage, online, then create yourself a DropBox account (www.dropbox.com) upload one of your files there, then post the public download link to it, here.

     
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  • Daniel Ulysses
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    11. Daniel Ulysses,
    May 8, 2012 1:08 PM   in reply to ssprengel
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    Thanks Ssprengel,

     

    Here is the link;

    http://dl.dropbox.com/u/78286037/Cover_text.psd

     
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  • Chris Cox
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    12. Chris Cox,
    May 8, 2012 7:24 PM   in reply to Daniel Ulysses
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    Yes, the file is corrupt.  It contains at least 2 smart objects, and the second one is in the corrupt section of the file.

    Looking at the file in a hex editor, the last third of the file is solid zeros.

     

    So, this file is not openable in CS4, CS5, or CS6.

     

    Something went wrong when saving the file.

     
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  • Daniel Ulysses
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    13. Daniel Ulysses,
    May 8, 2012 9:15 PM   in reply to Chris Cox
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    Thanks Chris, I guess nothing else to do.

     

    Thanks to all

     

    Saludos

     
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  • Noel Carboni
    20,993 posts
    Dec 23, 2006
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    14. Noel Carboni,
    May 9, 2012 6:04 AM   in reply to Daniel Ulysses
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    Daniel Ulysses wrote:

    I guess nothing else to do.

     

    I can think of one more thing:  You might try to get to the bottom of why your file got corrupted.

     

    You should never expect your computer to just corrupt files.  It is possible to have a computer system that never does so.  It may be that you have hardware problems or something else going on, but it would be a good idea to do a root cause analysis for why that file got corrupted, or you know you're going to have to deal with it again, sure as shootin'.

     

    Given that Photoshop CS6 saves files in the background while you continue to work, is it possible it was still saving the file when you powered it off and you just didn't notice?

     

    -Noel

     
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  • Daniel Ulysses
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    15. Daniel Ulysses,
    May 9, 2012 11:27 AM   in reply to Noel Carboni
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    Hola Noel

     

    Well, I just 'upgrade' to a new pc, and been doing fine until got the beta 6.  First, it was the text on some files that I cannot change/update, then this file.

     

    I'm not bushing PS Beta, actually, in my opinion, is the best ever, I'm so impress with it, that I'm going to buy it.  So, in my opinion, is NOT THE PC, but I can be wrong.

     

    The good thing is that I have a jpeg image ( as an small sample ) of the file, so I can re-create it.

     

    Not sure what happen, but all good, specially that STILL this forum is for people who use PS, and is full of good people.

     

    Thanks Noel

     
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