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Cant Open illustrator Files Memmory Error

May 8, 2012 11:34 PM

Firstly I have researched this online and foudn many postings dating back 3 years with no resoultion or even a work around. I dont normally like to post on these forums but there isnt anything else to try.

 

Firstly computer specs

 

I7 CPU

16 GB DDR3 RAM

250 SSD drive

1tb sata drive

Currently Virtual Memmory is set to be able to use 16 gb of addition ram from the hard drive.

 

So I had Adobe Design Premium trail 5.5 installed, I then removed then ran teh adobe clean up tool, ran CC cleaner to clear the registry and re installed CS5.5 full version with lisence. The issue happens on both version of the install.

 

This is also a new computer and only 2 weeks old, no font manager, no extra fonts.

 

When ever various files are opened ranging from 10 mb - 40 mb in illustrator, it instanly comes up with an out of memmory error. However I have watched this happen and monitored the memmory use whilst it is happening and the memmory in use was only 2.2 GB total on the machine. THe hard drive activity is minimal as well.....

 

I have tried this on the above computer, then tried it on teh same spec computer running Design Standard, then on a laptop with less memory ( 4gb) running master collection and also a virtual machine i set up that had 8 gb ram running Design Premium all 5.5.

 

I had the same error on all 4 machines when opening a 20 mb file, i have also tried several other files ( 6) and none of them work, however they did used to work on CS5.

 

There are apparantly no work arounds or fixes for this and its extremely irritating as you know what marketing and design people can be like ! Why has adobe not released a fix for this after 3 years and does any one know of a work around or fix to do this. Comlexity is not an issue in the fix.

 

cheers

 

daniel

643 Views   5 Replies   Latest reply: RaineandhorneITteam, May 13, 2012 10:03 PM
 
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  • RaineandhorneITteam
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    1. RaineandhorneITteam,
    May 9, 2012 3:43 PM   in reply to RaineandhorneITteam
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    any feed back is greatly appreciated lol

     
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  • Larry G. Schneider
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    2. Larry G. Schneider,
    May 9, 2012 4:01 PM   in reply to RaineandhorneITteam
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    The memory use you quoted is about what is available to AICS5.5 and earlier. It is a 32 bit application and as such can only access about 3 GB of RAM memory. Anything above that is not used; no matter how much you have. That said, what is the content of the files in question? How many anchor points? Linked or embedded raster images? Saved with PDF compatibility on or off? More information is needed to help track down what is happening.

     
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  • RaineandhorneITteam
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    3. RaineandhorneITteam,
    May 9, 2012 4:07 PM   in reply to Larry G. Schneider
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    Hi,

     

    Well up untill we upgraded to CS5.5 these files were working, im aware that its only a 32 bit application and i thought that it only used up to 2.5 gb of memmory, the file is pretty much a basic illustrator file with a link to some images in it, any more detail and im not sure as im not a designer.

     

    I will say however, the file used to work, since the adobe upgrade it doesnt work on multiple computers with multiple version of CS5.5. Whilst i appreciate that illustrator is only 32 bit, that shouldnt make a difference considering the file used to work in previous version of adobe.

     

    Also when i look at the memmory use whilst trying to open the file, its only using about 2.2gb of the total ram, which isnt even all the RAM avaliable for a 32 bit app. The RAM has been tested and is working fine, when using photoshop it can use plenty of RAM with no issue.

     

    If you read all the forum posts over the last 3 years, you can see that this is clearly a bug from teh adobe product and not one thread has been resolved, or even given a work around. I have tried resetting preferences, changing settings to lower settings when open file, cleared registry, cleared cache font etc.

     

    Im fairly sure this is a bug so if you can provide some kind of work around for now and an ETA on a fix it would be great

     

    im also happy to email you the file and see if you can open it if you ahve time

     

    kind regards

     
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  • RaineandhorneITteam
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    4. RaineandhorneITteam,
    May 10, 2012 8:47 PM   in reply to RaineandhorneITteam
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    Please can someone from adobe give me anything to try or a reason why this is happening.

     

    thanks

     
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  • RaineandhorneITteam
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    5. RaineandhorneITteam,
    May 13, 2012 10:03 PM   in reply to RaineandhorneITteam
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    bump

     
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