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Issue when scrolling a pdf - There was a problem reading this document (135)

May 2, 2012 3:07 AM

This is when the PDF is created and rendered/previewed from Acrobat Reader and the issue is there for latest acrobat version too.

When you open the PDF in Acrobat Reader and then when you scroll it and if you have more that one page in the PDF, it gives an error saying "There was a problem reading this document (135)".

 

Is this a known issue in Acobat? Any resolution? Reinstalling acrobat version didn't help.

 

Thank you in advance...!

/Manu

 
Replies
  • Currently Being Moderated
    May 2, 2012 6:13 AM   in reply to Manulak_Tech

    I do have the same problem, this happen only on pdf file online such bank statements,receipts...I use IE9,changed to IE8 and is the same

     
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  • Currently Being Moderated
    May 7, 2012 10:48 AM   in reply to Manulak_Tech

    The issue seems to be related to the PDF itself and not Adobe Reader. Please try opening the following PDF: http://helpx.adobe.com/content/dam/help/attachments/Acrobat_Reader_Rel easeNote_10.1.3.pdf

     
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  • Currently Being Moderated
    May 8, 2012 3:59 PM   in reply to Nikhil.Gupta

    I could open this document and scroll down normally. Why do I have problems with other files?

     
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  • Currently Being Moderated
    May 9, 2012 12:29 AM   in reply to Manulak_Tech

    Hi Manulak_Tech,

     

    As you are able to view PDF I had provided, the issue seems to be PDF specific.

    So when you scroll the PDF and reach to a page where Adobe Reader cannot read it, the error comes. I am sure the problem lies the way PDF was created. Can you describe how the PDF was created?

     
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  • Currently Being Moderated
    May 9, 2012 9:40 AM   in reply to Nikhil.Gupta

    It's hard to tell for me as they are files such bank statement or other document from websites...how can i know?

    Thanks,

     

    Date: Wed, 9 May 2012 01:29:45 -0600

    From: forums@adobe.com

    To: ivoh1115@hotmail.com

    Subject: Re: Issue when scrolling a pdf - There was a problem reading this document (135) Issue when scrolling a pdf - There was a problem reading this document (135)

     

     

     

     

     

     

          

               

               

               

        Re: Issue when scrolling a pdf - There was a problem reading this document (135)

     

     

        created by Nikhil.Gupta in Adobe Reader - View the full discussion

     

     

     

    Hi Manulak_Tech,

    As you are able to view PDF I had provided, the issue seems to be PDF specific.

    So when you scroll the PDF and reach to a page where Adobe Reader cannot read it, the error comes. I am sure the problem lies the way PDF was created. Can you describe how the PDF was created?

     

     

     

         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: Issue when scrolling a pdf - There was a problem reading this document (135)

         To unsubscribe from this thread, please visit the message page at Re: Issue when scrolling a pdf - There was a problem reading this document (135). In the Actions box on the right, click the Stop Email Notifications link.

          

         Start a new discussion in Adobe Reader by email or at Adobe Forums

      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

     
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  • Currently Being Moderated
    May 10, 2012 1:16 AM   in reply to Tennis2012

    Hi Tennis2012,

     

     

    Can you please share atleast one of the link to PDF with which you are seeing this issue? This is essential as we are not able to reproduce the issue.

     
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  • Currently Being Moderated
    May 14, 2012 11:22 AM   in reply to Nikhil.Gupta

    Im sorry for the late reply, I cant share the link as it contain personal information. I couldnt save it, everything on the website becomes disable,no options answer and the website becomes unusable...still dont know what it cause the problem

    Date: Thu, 10 May 2012 02:16:35 -0600

    From: forums@adobe.com

    To: ivoh1115@hotmail.com

    Subject: Re: Issue when scrolling a pdf - There was a problem reading this document (135) Issue when scrolling a pdf - There was a problem reading this document (135)

     

     

     

     

     

     

          

               

               

               

        Re: Issue when scrolling a pdf - There was a problem reading this document (135)

     

     

        created by Nikhil.Gupta in Adobe Reader - View the full discussion

     

     

     

    Hi Tennis2012,  Can you please share atleast one of the link to PDF with which you are seeing this issue? This is essential as we are not able to reproduce the issue.

     

     

         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: Issue when scrolling a pdf - There was a problem reading this document (135)

         To unsubscribe from this thread, please visit the message page at Re: Issue when scrolling a pdf - There was a problem reading this document (135). In the Actions box on the right, click the Stop Email Notifications link.

          

         Start a new discussion in Adobe Reader by email or at Adobe Forums

      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

     
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  • Currently Being Moderated
    May 15, 2012 3:21 AM   in reply to Manulak_Tech

    Hi All,

     

    I order to look for the reason behind the issue, I need a problematic PDF. I tried Opening a lot many PDF's from different sources and cannot reproduce the issue.

     

    Manulak_Tech, can you please explain how you exactly reproduce the issue. Please try the same with the PDF I had provided.

    Were you able to view PDF's before updating Reader to 10.1.3 i.e, 10.1.2 or earlier?

     
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  • Currently Being Moderated
    Sep 4, 2012 11:37 AM   in reply to Nikhil.Gupta

    I have the same problem with PDFs created with Chrome.  I'm "printing" a quiz page (html page) from a coursera.org class as a PDF.  I just upgraded to 10.1.4 and it seemed to start then.   I'm happy to upload one.  I just don't see an uplink for files.  Can you contact me outside the forum and I'll send you one?

     
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  • Currently Being Moderated
    Jun 18, 2013 6:57 AM   in reply to Nikhil.Gupta

    I have a problematic .pdf that generates a (135) error message. How do I send you the document?

     

    Casper

     
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  • Currently Being Moderated
    Aug 8, 2013 1:20 PM   in reply to Manulak_Tech

    Got the same issue:

     

    2.JPG

     

    I believe i have fixed the issue:

     

    Here are the steps on what i did:

     

    3.jpg

     

    4.jpg

     

    5.JPG

     

    Afterwards, when you want to "save as", it saves.

     
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  • Currently Being Moderated
    Aug 9, 2013 12:44 AM   in reply to Manulak_Tech

    The premise of Acrobat 3D is to enable smooth collaboration amongst various non CAD users within the organization's workflow i.e. sales, marketing, visual merchandising, channel management, etc. who traditionally could not view evening dresses designs in 3D. With 2D pictures of 3D products, much data is lost, making the process inefficient and unproductive.

     
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