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jeant1
jeant1 Calculating status...
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installing CS5.5

May 8, 2012 1:03 PM

I have just purchased Teacher/Student version of Dreamweaver CS5.5.   Autoplay didn't activate and there doesn't appear to be an   .exe file on the CD.  How do I install?

 

Thanks

Jean T

998 Views   19 Replies   Latest reply: Jeff A Wright, May 9, 2012 8:30 AM
 
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  • Manish-Sharma
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    1. Manish-Sharma,
    May 8, 2012 1:05 PM   in reply to jeant1
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    There should be setup.exe file in the folder,

     

    also Which OS you are?

    and On how many CD have you got , have you checked diffferent CD?

     
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  • jeant1
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    2. jeant1,
    May 8, 2012 1:09 PM   in reply to Manish-Sharma
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    Hi Manish

     

     

     

    I am on Windows Vista - only have the one CD in the box.    However, just noticed that under the title Adobe Dreamweaver it says MAC OS.  Does this mean they sent the wrong CD?

     

     

     

    Regards

     

     

     

     

     

    Jean

     
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  • Manish-Sharma
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    3. Manish-Sharma,
    May 8, 2012 1:11 PM   in reply to jeant1
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    Could be !!!

     

    Check the file extension in windows we have EXE , on Mac we have DMG ,

     
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  • jeant1
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    4. jeant1,
    May 8, 2012 1:15 PM   in reply to Manish-Sharma
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    What folder would it be in on the CD.  Search for .DMG or DMG yields nothing...

     
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  • jeant1
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    5. jeant1,
    May 8, 2012 1:19 PM   in reply to Manish-Sharma
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    have just searched the CD and can't find .exe or .dmg - any ideas?

     
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  • Manish-Sharma
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    6. Manish-Sharma,
    May 8, 2012 1:20 PM   in reply to jeant1
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    can you post the screen shot of the folders , all the list of the content (just folder name not files)

     
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  • jeant1
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    7. jeant1,
    May 8, 2012 1:21 PM   in reply to Manish-Sharma
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    will do,

     
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  • jeant1
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    8. jeant1,
    May 8, 2012 1:26 PM   in reply to Manish-Sharma
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    Will this do....

     
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  • jeant1
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    9. jeant1,
    May 8, 2012 1:33 PM   in reply to Manish-Sharma
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  • Manish-Sharma
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    10. Manish-Sharma,
    May 8, 2012 1:39 PM   in reply to jeant1
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    It didn't came though , use the "Insert image" button

     

    insert image.png

     
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  • jeant1
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    11. jeant1,
    May 8, 2012 1:53 PM   in reply to Manish-Sharma
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    Hi Manish

     

     

     

    I have sent from my home email addy as the college site doesn't have insert image options, only attaching.

     
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  • Jeff A Wright
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    12. Jeff A Wright,
    May 8, 2012 1:58 PM   in reply to jeant1
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    You need to visit the forum itself Jeant1 not reply via e-mail.  Your forum thread is located at http://forums.adobe.com/message/4388912#4388912.

     
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  • jeant1
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    13. jeant1,
    May 8, 2012 2:00 PM   in reply to Jeff A Wright
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    Right - we had a problem because this email and my college email doesn't allow for inserting image for screenshots, only attachments which  Manish didn't get.

     
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  • jeant1
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    14. jeant1,
    May 8, 2012 2:02 PM   in reply to jeant1
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    Hi Manish

    Apparently I can't send other than via this method, however - have now found the insert image - duh !!  Sorry about that.

     

    screenshot 1.jpgscreenshot2.jpg

     
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  • Manish-Sharma
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    15. Manish-Sharma,
    May 9, 2012 12:02 AM   in reply to jeant1
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    I am sorry but you have the Dreamweaver CS5.5 DVD for Mac ,  and it will not work on windows.

     

    Get the media replaced and you will be good go also you will need the new serial number for windows, as the same serial number will not work

     
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  • jeant1
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    16. jeant1,
    May 9, 2012 1:18 AM   in reply to Manish-Sharma
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    Hi Manish

     

     

     

    I have been in touch with the software supplier and it looks like I mistakenly ordered the MAC, although I must say it wasn't clear to me on the website I just picked what I thought was the latest Dreamweaver from their dropdown list - I have been in touch and they are now asking Adobe whether they can exchange the software.  I hope so as its too  much of a loss if they won't replace it, can't afford to rebuy........

     

     

     

    Thanks for your help.

     

     

     

    Jean

     
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  • Manish-Sharma
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    17. Manish-Sharma,
    May 9, 2012 1:20 AM   in reply to jeant1
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    No harm in Contact Adobe , also Jeff can look into this matter .

     

    honestly I would be the list bit helpful in this place

     
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  • jeant1
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    18. jeant1,
    May 9, 2012 1:27 AM   in reply to Jeff A Wright
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    Dear Jeff

     

     

     

    Manish suggested you might be able to help as I am in a bit of a pickle.  I ordered the software from Phoenix Software and as far as I was concerned ordered the Windows operating system.  The products were on a long list and I picked the one which appeared to be the Windows system, however they are telling me that I clicked the MAC OS which must have been listed together.  They now tell me that Adobe will not refund the product because it was opened (which is how we knew it was the wrong one - it wouldn't load).  So I am in a bad situation with software I can't sell on because its a teacher/student version and can't equally afford the correct version because my money is tied up in this product.   Is there any way Adobe can help?

     

     

     

    Many thanks

     

    Jean

     
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  • Jeff A Wright
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    19. Jeff A Wright,
    May 9, 2012 8:30 AM   in reply to jeant1
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    Jean this is the type of an inquiry our support team can assist you with.  They will need to collect personal information from you as well as your proof of purchase.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

     
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