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Version 11.2.202.235 crashes browser when viewing certain websites

May 5, 2012 7:59 AM

Hello,

 

Since yesterday, May 4th, all my browsers (IE9, Firefox, Chrome) crash when I view different streaming websites such as twitch.tv and own3d.tv. However, Youtube works. It crashes the moment I watch a stream and I can't right click the stream to configure settings.

I had this issue a couple months ago aswell. However it was easily fixed by going to about:plugins and disabling the built-in flash player for Chrome. That isn't the case now.

 

What I've tried so far:

Disabling the built-in flash player for Chrome.

Using the Adobe Flash uninstaller to uninstall the Flash Player, reboot computer, then install it again.

Using a registry cleaner (CCleaner)

Enabling Hardware acceleration.

Allowing 3rd party programs and setting the amount of data sites can store to 10MB through this: http://www.macromedia.com/support/documentation/en/flashplayer/help/se ttings_manager03.html

Updating my graphics card drivers. I have the GTX 470 graphics card and I just updated it to the 301.24 beta drivers which were released April 9th. My previous drivers were the 296.10 released March 13th. It crashes the same way using both drivers.

 

System specs:

64-bit Win7

Corsair XMS3 1600Mhz 6GB RAM

Gigabyte GA-X58-USB3 Motherboard

Gainward GeForce GTX 470 1280MB Graphics Card

i7-950 3,06GHz 8MB cache CPU

 
Replies
  • Xircal
    753 posts
    Mar 29, 2011
    Currently Being Moderated
    May 6, 2012 6:37 AM   in reply to rareapple01

    What sort of power supply do you have in the machine?

     
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  • Xircal
    753 posts
    Mar 29, 2011
    Currently Being Moderated
    May 7, 2012 4:47 AM   in reply to rareapple01

    OK, your PSU produces enough power on the 12V+ rail, so that eliminates it from the equation.

     

    But I would advise against using registry cleaners since they can do more harm than good.  While they were a means of cleaning up loose ends back in Windows 98 days, they're no longer relevant in modern operating systems.

     

    Can you try starting Firefox in Safe Mode by doing the following.

     

    1. If you're using the layout with the oblong orange firefox button top left, hit ALT to toggle the text links on and then click Help | Restart with Add-ons disabled.
    2. In the next menu which appears, click the button at the bottom called "Continue in Safe Mode" without checkmarking any of the boxes.
    3. When Firefox restarts, all your add-ons will be disabled. Go to twitch.tv or the other one and see whether it makes any difference.

     

    If it works properly, then one of your add-ons is the culprit. In that particular case, you need to repeat the procedure for starting in Safe Mode and then checkmark the top box which is "Disable All Add-ons". Then click the button called "Make changes and restart". After that, it's simply a case of re-enabling them one by one until the problem recurs. Then you'll know which one it causing the problem. To access the Add-ons manager in Firefox, press CTRL+SHIFT+A.

     
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  • Xircal
    753 posts
    Mar 29, 2011
    Currently Being Moderated
    May 7, 2012 6:34 AM   in reply to rareapple01

    rareapple01 wrote:

     

    I did as you said and as expected, it didn't crash until I activated the Shockwave Flash add-on. It also crashes if I have turned off all add-ons except the Flash Player aswell.

     

    Sorry, I don't quite understand. When you restart Firefox in Safe Mode, it disables all your add-ons, but leaves your plugins running. Since the Flash player is a plugin, it will also be left running.

     

    It wasn't the intention to disable Shockwave Flash prior to restarting in Safe Mode if that's what you did.

     

    Could also do the following please, but in normal mode.

     

    1. Hit the ALT key to turn on the text links again and then click "Help" | Troubleshooting Information.
    2. Click the button, top left called "Copy all to clipboard".
    3. Come back here, right click and choose "Paste" from the menu to copy the contents into your next post.
     
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  • Chris Campbell
    9,454 posts
    May 4, 2010
    Currently Being Moderated
    May 7, 2012 5:09 PM   in reply to rareapple01

    Could you type "about:flash" in Chrome's address bar and paste the page contents in a reply?  If you have crash reporting turned on, we should be able to get crash ID's which we can then investigate further.

     

    Fwiw, I've got the same GPU and didn't have any problems with twitch this weekend.

     
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  • Chris Campbell
    9,454 posts
    May 4, 2010
    Currently Being Moderated
    May 8, 2012 5:38 PM   in reply to rareapple01

    Yes, that should do it.  Odd, when I've gotten Chrome to crash with Twitch (by resizing the popout video window back and forth) I've seen crash ID's.  Can you post a screenshot of the crash?

     
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  • Xircal
    753 posts
    Mar 29, 2011
    Currently Being Moderated
    May 9, 2012 12:46 AM   in reply to rareapple01

    Not having much luck are we?

     

    Could you do the following please.

     

    1. In the Firefox location bar where you normally type a web address, type (or copy/paste) the following: about:config and hit Enter.
    2. If you see a warning message, click "OK, I promise I'll be careful" so that you can continue.
    3. In the filter at the top, copy paste the following: general.useragent If nothing appears, it's because there's a space at the end. Use the BackSpace key to remove it.
    4. Are any of the entries in bold type? If so, right click those that are and choose "Copy Name" and "Copy Value". You have to do that separately unfortunately, so open Notepad and copy them there first.
    5. Close the "about:config" tab and then come back here and post the data here please.
     
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  • Xircal
    753 posts
    Mar 29, 2011
    Currently Being Moderated
    May 9, 2012 6:49 AM   in reply to rareapple01

    Might be worth creating a manual System Restore point so that you can wind the clock back to today if the problem reappears. Instructions here: http://www.howtogeek.com/howto/windows-vista/create-a-restore-point-fo r-windows-vistas-system-restore/

     
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