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RoboHelp 9 Stops Working when Opening Projects

May 9, 2012 12:11 PM

Hi,

 

I'm having a massive problem with RoboHelp 9.0.2. It "stops working" whenever I try to open, convert, or create a new project. It fails 100% of the time - with the sample projects, our projects, and new projects. I'm running Windows 7 Ultimate SP1 64-bit on a Dell Lattitude E6400 with 2.66GHz processor and 4GB memory.

 

RoboHelp 8.0.2 ran fine on this system.

 

At first, I thought Win7 SP1 might be the culprit, as I was the only one in the dept. who had upgraded. But when the entire department upgraded to SP1 a week later, nobody suffered the same problem.

 

I've tried the ususal techniques such deleting the CPB file, moving projects to the "My RoboHelp projects" folder, etc. I tried to use RH9 in Windows Diagnostic Startup mode - same result.

 

The Visual Studio Just-in-Time Debugger gave this error, "An unhandled win32.exception occurred in RoboHTML.exe [6596]"

 

Does anyone have any suggestions? Or, what additional information can I provide?

 

Thanks,

Roger

634 Views   4 Replies   Latest reply: Jeff_Coatsworth, Oct 15, 2012 11:58 AM
 
Replies
  • Jeff_Coatsworth
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    1. Jeff_Coatsworth,
    May 9, 2012 12:22 PM   in reply to roger832
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    The fact that nobody else is experiencing an issue means that the problem is your machine. I'd try uninstalling and reinstalling - if you did it from DVD, try copying the install files to a local temp folder and install from there - there were issues reported from DVD installs sometimes. Make sure that you're a local Admin and that you've given yourself full rights to your own C:\ drive.

     
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  • Amebr
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    2. Amebr,
    May 9, 2012 6:07 PM   in reply to roger832
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    Does RH always crash with the unhandled exception or does it just freeze and you have to kill it using task manager? I'm thinking if it only freezes, maybe your dialog boxes fell off the screen and you can use the following process to get them back.

     

    1. Perform an action that will freeze RH, like File > Open or Insert > Image.

    2. Press Alt, then spacebar, then M.

    3. Press any arrow key.

    4. Waggle the mouse. The missing dialog box should snap to the cursor.

    5. Click to drop the dialog box where you want it.

     
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  • jmwarren2012
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    3. jmwarren2012,
    Oct 15, 2012 11:31 AM   in reply to Amebr
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    How do I stop my dialogue boxes from showing up off screen like this? I find this highly annoying. Do I need to update windows or RH?

     
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  • Jeff_Coatsworth
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    4. Jeff_Coatsworth,
    Oct 15, 2012 11:58 AM   in reply to jmwarren2012
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    Just be careful when using multiple screens that you bring everything back to the main screen before disconnecting.

     
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