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Can't install cs6 trial

May 9, 2012 9:39 PM

recurring error message when I try to install on pc running windows 7 ultimate 64 bit.

Exit Code: 34

Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW051 ...



-------------------------------------- Summary --------------------------------------


- 1 fatal error(s), 1 error(s), 0 warning(s)




ERROR: DW051: Dependency of session payload {152B1DA7-A342-4EAA-BD28-25DD7B74AB3C} Creative Suites Suite Shared Configuration CS5.5 2.5 has changed.


FATAL: Payload '{11C0657F-2BD4-4CBC-87F3-9455DC91886E} Recommended Common Fonts Installation x64' information not found in Media_db.

  • Currently Being Moderated
    May 9, 2012 10:10 PM   in reply to luprecht

    Run the cleaner tool and then install the software.


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  • Currently Being Moderated
    May 10, 2012 12:28 AM   in reply to luprecht

    If it stops on fonts, you need to clean them out. That at some point was a problem with CS2 and CS3 suites - fonts would be locked, so they could not be deleted or overwritten by the installer. Here is some guidance on the matter.



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  • Currently Being Moderated
    Feb 15, 2013 3:12 PM   in reply to luprecht

    I got the same problem. U can just delete the file form:Program files/Program Files(x86)--Common Files--Adobe (all files) and reinstall will be success

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  • Currently Being Moderated
    Feb 15, 2013 3:29 PM   in reply to justin.zehao

    Please make sure though that you always attempt to run the proper uninstaller first though.  Just deleting the files for your Adobe applications will likely lead to additional unexpected difficulties.

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