Skip navigation
luprecht
luprecht
Currently Being Moderated

Can't install cs6 trial

May 9, 2012 9:39 PM

recurring error message when I try to install on pc running windows 7 ultimate 64 bit.

Exit Code: 34

Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW051 ...

 

 

-------------------------------------- Summary --------------------------------------

 

- 1 fatal error(s), 1 error(s), 0 warning(s)

 

 

 

ERROR: DW051: Dependency of session payload {152B1DA7-A342-4EAA-BD28-25DD7B74AB3C} Creative Suites Suite Shared Configuration CS5.5 2.5 has changed.

 

FATAL: Payload '{11C0657F-2BD4-4CBC-87F3-9455DC91886E} Recommended Common Fonts Installation x64 6.0.98.0' information not found in Media_db.

2695 Views   5 Replies   Latest reply: Jeff A Wright, Feb 15, 2013 3:29 PM
 
Replies
  • Manish-Sharma
    Currently Being Moderated
    1. Manish-Sharma,
    May 9, 2012 10:10 PM   in reply to luprecht
    Report

    Run the cleaner tool and then install the software.

     

    www.adobe.com/support/contact/cscleanertool.html

     
    |
    Mark as:
  • luprecht
    Currently Being Moderated
    2. luprecht,
    May 9, 2012 10:21 PM   in reply to Manish-Sharma
    Report

    Thanks, I tried that didn't work

     
    |
    Mark as:
  • Mylenium
    Currently Being Moderated
    3. Mylenium,
    May 10, 2012 12:28 AM   in reply to luprecht
    Report

    If it stops on fonts, you need to clean them out. That at some point was a problem with CS2 and CS3 suites - fonts would be locked, so they could not be deleted or overwritten by the installer. Here is some guidance on the matter.

     

    Mylenium

     
    |
    Mark as:
  • justin.zehao
    Currently Being Moderated
    4. justin.zehao,
    Feb 15, 2013 3:12 PM   in reply to luprecht
    Report

    I got the same problem. U can just delete the file form：Program files/Program Files(x86)--Common Files--Adobe (all files) and reinstall will be success

     
    |
    Mark as:
  • Jeff A Wright
    Currently Being Moderated
    5. Jeff A Wright,
    Feb 15, 2013 3:29 PM   in reply to justin.zehao
    Report

    Please make sure though that you always attempt to run the proper uninstaller first though.  Just deleting the files for your Adobe applications will likely lead to additional unexpected difficulties.

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points