Adobe Community: Issue when scrolling a pdf - There was a problem reading this document (135)

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1. Tennis2012,

May 2, 2012 6:13 AM in reply to Manulak_Tech

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I do have the same problem, this happen only on pdf file online such bank statements,receipts...I use IE9,changed to IE8 and is the same

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2. Nikhil.Gupta,

May 7, 2012 10:48 AM in reply to Manulak_Tech

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The issue seems to be related to the PDF itself and not Adobe Reader. Please try opening the following PDF: http://helpx.adobe.com/content/dam/help/attachments/Acrobat_Reader_Rel easeNote_10.1.3.pdf

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3. Tennis2012,

May 8, 2012 3:59 PM in reply to Nikhil.Gupta

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I could open this document and scroll down normally. Why do I have problems with other files?

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4. Manulak_Tech,

May 8, 2012 10:54 PM in reply to Nikhil.Gupta

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Me too can open this and scroll without any issue. But I tried reading the stuff in that PDF and am here with no good answer still.

Thank you Nikhil for the reply and as Tennis2012 faces, I am still having the issue.

Y do you think it is not with the Acrobat version? You troubleshooted that?

I do the PDF rendering with my own process using Apache FOP and I wonder if the PDF creatation have anything to do with this.

Any input is highly appreciated.

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5. Nikhil.Gupta,

May 9, 2012 12:29 AM in reply to Manulak_Tech

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Hi Manulak_Tech,

As you are able to view PDF I had provided, the issue seems to be PDF specific.

So when you scroll the PDF and reach to a page where Adobe Reader cannot read it, the error comes. I am sure the problem lies the way PDF was created. Can you describe how the PDF was created?

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6. Tennis2012,

May 9, 2012 9:40 AM in reply to Nikhil.Gupta

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It's hard to tell for me as they are files such bank statement or other document from websites...how can i know?

Thanks,

Date: Wed, 9 May 2012 01:29:45 -0600

From: forums@adobe.com

To: ivoh1115@hotmail.com

Subject: Re: Issue when scrolling a pdf - There was a problem reading this document (135) Issue when scrolling a pdf - There was a problem reading this document (135)

Re: Issue when scrolling a pdf - There was a problem reading this document (135)

created by Nikhil.Gupta in Adobe Reader - View the full discussion

Hi Manulak_Tech,

As you are able to view PDF I had provided, the issue seems to be PDF specific.

So when you scroll the PDF and reach to a page where Adobe Reader cannot read it, the error comes. I am sure the problem lies the way PDF was created. Can you describe how the PDF was created?

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: Issue when scrolling a pdf - There was a problem reading this document (135)

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7. Nikhil.Gupta,

May 10, 2012 1:16 AM in reply to Tennis2012

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Hi Tennis2012,

Can you please share atleast one of the link to PDF with which you are seeing this issue? This is essential as we are not able to reproduce the issue.

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8. Manulak_Tech,

May 10, 2012 1:33 AM in reply to Nikhil.Gupta

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Hi Nikhil

I'm sorry for the late rply.

BTW, I am creating the PDF using the Apache FOP and the FOP version is bit of an old one. But it does reproduce only at a specific machine. The acrobat version used to create that PDF is 10.1.1.

So whatever the previewing Acrobat version is, I think the Acrobat version which used to create the PDF.

I'm not also possible to share the PDF since it contains some information which is not exposable.

I know it is harder to investigate without the files but maybe this is known as I saw some posts in web.

BTW I got to know another interesting thing. Maybe Tennis_2012 can try this too. If you save the PDF once, and reorder another PDF and when you save the new PDF over that existing one (overwriting the existing one), this issue may be possible to see once in 5-10 times.

thnks

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9. Tennis2012,

May 14, 2012 11:22 AM in reply to Nikhil.Gupta

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Im sorry for the late reply, I cant share the link as it contain personal information. I couldnt save it, everything on the website becomes disable,no options answer and the website becomes unusable...still dont know what it cause the problem

Date: Thu, 10 May 2012 02:16:35 -0600

From: forums@adobe.com

To: ivoh1115@hotmail.com

Subject: Re: Issue when scrolling a pdf - There was a problem reading this document (135) Issue when scrolling a pdf - There was a problem reading this document (135)

Re: Issue when scrolling a pdf - There was a problem reading this document (135)

created by Nikhil.Gupta in Adobe Reader - View the full discussion

Hi Tennis2012, Can you please share atleast one of the link to PDF with which you are seeing this issue? This is essential as we are not able to reproduce the issue.

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: Issue when scrolling a pdf - There was a problem reading this document (135)

To unsubscribe from this thread, please visit the message page at Re: Issue when scrolling a pdf - There was a problem reading this document (135). In the Actions box on the right, click the Stop Email Notifications link.

Start a new discussion in Adobe Reader by email or at Adobe Forums

For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

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10. Manulak_Tech,

May 14, 2012 8:35 PM in reply to Tennis2012

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Hi Tennis2012

Are you saving the same pdf over another? I mean, when you save the pdf to the local machine, do you replace the new with an existing. My problem is like that. The issue reproduces with that way only.

Can you try saving it directly a place without overwriting it?

If so, both our problems are same.

Maybe Nikhil got an input here.

/m

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11. Nikhil.Gupta,

May 15, 2012 3:21 AM in reply to Manulak_Tech

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Hi All,

I order to look for the reason behind the issue, I need a problematic PDF. I tried Opening a lot many PDF's from different sources and cannot reproduce the issue.

Manulak_Tech, can you please explain how you exactly reproduce the issue. Please try the same with the PDF I had provided.

Were you able to view PDF's before updating Reader to 10.1.3 i.e, 10.1.2 or earlier?

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12. smitty0527,

Sep 4, 2012 11:37 AM in reply to Nikhil.Gupta

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I have the same problem with PDFs created with Chrome. I'm "printing" a quiz page (html page) from a coursera.org class as a PDF. I just upgraded to 10.1.4 and it seemed to start then. I'm happy to upload one. I just don't see an uplink for files. Can you contact me outside the forum and I'll send you one?

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Issue when scrolling a pdf - There was a problem reading this document (135)

May 2, 2012 3:07 AM

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