As noted in another thread in the Premiere Pro section: the Akamai installer never finished installing, and then gave up and stopped.  Instead, I downloaded the Premiere Pro DMG file directly, and installed using that.  The issue with the Akamai thing was the only problem I ran into during the install.

The log analyzer application never gets past 50% while scanning "Creative Suite Product Install".  It just sits there with no disk activity, nor CPU use, nor anything.

jas

Jeff -

Jeff A Wright wrote:

 

I would also recommend trying to run the uninstaller located in Applications/Utilites.

This is what I see in my Utilities folder (it's cropped) ....

Inside the Adobe Installers folder, I see very little actually:

Note all the dead links.

You mentioned you were using Akamai to download the software?  Do you have a volume license or retail license?

I ordered a downloadable upgrade from 5.5 to 6 as soon as you guys announced back in March or April.  I got email this morning saying it was ready for download.  The link in that email took me to a web page that allowed me to either download the Akamai installer or the DMG file directly.  That Akamai installer failed for me, so I downloaded the DMG directly.

jas

Jeff -

Jeff A Wright wrote:

 

Ok if you tried the direct link and it failed then please try using the Download Manager.

Sorry if I wasn't clear in one of my posts:  The Akamai Download Manager would not install properly.  It would get to a point of "Less than a minute to go..." in the installation, stall for 4-5 minutes, and then error out.

I can't install it, which means I can't use it to install PPro.

jas

I can't reboot into safe mode right now because I'm actively using my Mac at work.  However, I did try to install it again, and on a completely different computer (my Mac Pro here at work vs. the one I have at home).  Same issue... it hangs at "A minute to go..." and then eventually, after about 5 minutes or so, comes up with this:

Do you know if the Akamai installer writes logs somewhere?

jas

Jeff A Wright wrote:

 

It is possible but you must have some common element on both computers causing your difficulties.

The installs are generic 10.7.3 with no 3rd party extensions.  The only things running on either Mac at any given time: Firefox, Apple Mail, Outlook (at work), Adium, and iTerm.  All fairly generic software, all things considered.

Have you also tried just downloading the trial for Premiere Pro and then using your serial number.  The trial will utilize the Adobe Download Assistant as opposed to the Akamai application.

I'll give that a shot when I get home later and report back.  Thanks for the suggestion.

jas