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cweger79
cweger79
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Help not available?

May 9, 2012 5:02 PM

I just downloaded and installed the InDesign CS6 trial. InDesign works fine, but if I go to the Help menu and choose InDesign Help, I get this dialog:

 

Adobe Help Viewer is not installed and you are not connected to the internet. Please check your internet connection, or reinstall InDesign.

 

I KNOW that I'm connected to the Internet, unless I'm typing this forum message using CB radio.

 

I tried reinstalling InDesign. No luck there, either.

 

If I'm in the Welcome screen and click on "New Features," it asks me to re-install the help files.

 

I'm game to do that, but from where do I get these help files?

 

Thanks,

Chuck

1379 Views   5 Replies   Latest reply: HJSalberg, Jul 10, 2012 12:40 PM
 
Replies
  • Arpit Kapoor
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    1. Arpit Kapoor,
    May 10, 2012 3:33 AM   in reply to cweger79
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    Hi Cweger,

     

    Seems there is some problem with the adobe Air application. Let follow the belwo suggestions and check if that helps:

     

    > Uninstall Adobe AIR from Utilities or Control Panel.

    > Uninstall Adobe Community Help, if already installed.

    > Downlaod and re-install Adobe AIR from adobe.com

    > Download and install Adobe Comunity Help.

     

    Please feel free to respond to this thread if you have any questions about the steps listed within the document.  If you could also respond with the specific error message you receive, It would be appreciated.

     

    Let me known case

    Regards

    Arpit

     
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  • cweger79
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    2. cweger79,
    May 10, 2012 5:49 AM   in reply to Arpit Kapoor
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    Hello Arpit,

     

    Thanks for your reply, but it wasn't very helpful.

     

    1. I know Adobe AIR is working, because I can run other AIR-based apps (including various installers)

    2. The link you provided for Adobe Community Help says "This application is intended for existing installations of Creative Suite 5" which is not what I'm looking for. I was hoping for CS6 help.

    3. Regardless of #2, I tried it anyway. The AIR package downloaded, and when I went to run it, it displayed an error dialog that said "This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance."

     

    Doesn't inspire much confidence. Still looking for a way to install CS6 help.

     
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  • Arpit Kapoor
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    3. Arpit Kapoor,
    May 10, 2012 6:47 AM   in reply to cweger79
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    ahh,i missed that.  Adobe Community Help will not work for CS6 as the help pdf files are still not available. We need to wait for some time.

     

    But you should be able to use the online Help from ID CS6 and it should guide you to the below link.

    http://helpx.adobe.com/indesign/topics.html

     

    Seems there are still some traces for CS6 left on your machine.

     

    Which OS do you have?

    Did you ran Adobe cleaner tool?

     

    Lets Uninstall the CS6 completely from the mahcine and run the cleaner tool as well. http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation -problems.html

     

    Try to install CS6 now and check.

     
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  • Todd_Kopriva
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    4. Todd_Kopriva,
    Jun 30, 2012 5:26 PM   in reply to Arpit Kapoor
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    Here are links to the documents for all CS6 applications, in both PDF and HTML format:

    http://blogs.adobe.com/premiereprotraining/2010/08/help-documents-for- creative-suite-5-pdf-and-html.html

     
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  • HJSalberg
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    5. HJSalberg,
    Jul 10, 2012 12:40 PM   in reply to cweger79
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    I ran into the identical problem. It's the Mac CS6 Web Design Premium install. I went to InDesign Help and got the same error message.

     
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