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Zeus6301
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Premirer elements 9

May 10, 2012 10:00 AM

Tags: #error #premiere_elements_9

I had Adobe premirer elements 7 loaded and working properly I then purchaced premirer elements 9 on line I down loaded this and installed all this went fine until I try to start then I get an error 1 contact support . not trail version I am running a p486 3G mem 100 g hard drive with windows XP

656 Views   7 Replies   Latest reply: Zeus6301, May 16, 2012 3:30 PM
 
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  • John T Smith
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    1. John T Smith,
    May 10, 2012 10:23 AM   in reply to Zeus6301
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    What error... what is the text of that error?

     

    How much free space do you have on that 100Gig drive?

     

    More information needed for someone to help... click these links and provided the requested information

    -http://forums.adobe.com/message/4200840

    -http://forums.adobe.com/thread/416679

     
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  • Zeus6301
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    2. Zeus6301,
    May 10, 2012 3:48 PM   in reply to John T Smith
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    It states uninstall then re install if this not fix the problem then contact Adobe/support and mention the error code shown below

     

    Error: 1

     
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  • Zeus6301
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    3. Zeus6301,
    May 10, 2012 10:42 PM   in reply to John T Smith
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    I have 33gig free space on my hard drive

     
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  • Steve Grisetti
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    4. Steve Grisetti,
    May 11, 2012 4:31 AM   in reply to Zeus6301
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    33 gig is pretty tight, especially if your project and media file are also on your C drive.

     

    When did you last clean the drive with Disk Cleanup and defragment it?

     
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  • Zeus6301
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    5. Zeus6301,
    May 13, 2012 10:12 PM   in reply to Steve Grisetti
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    I have just cleaned the hard drive just to make sure  All data is kept on a separate disk I have uninstalled premiere Elements and reinstalled it several times with the same error message Re: Premirer elements 9 and I cannot go forward from here

     
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  • nealeh
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    6. nealeh,
    May 14, 2012 3:28 AM   in reply to Zeus6301
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    Zeus6301 wrote:

     

    I am running a p486 3G mem 100 g hard drive with windows XP

     

    I don't think a Pentium 486 will meet the minimum system requirements for PRE9. What speed is it's processor?

     

    Even if it does, your use of an external drive is not really recommended - how are you connecting it, what is its speed?

     

    Cheers,

    --

    Neale

    Insanity is hereditary, you get it from your children

     
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  • Zeus6301
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    7. Zeus6301,
    May 16, 2012 3:30 PM   in reply to nealeh
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    Here is a complete system description

     

    OS Name             Microsoft Windows XP Professional

     

    Version 5.1.2600 Service Pack 3 Build 2600

     

    OS Manufacturer              Microsoft Corporation

     

    System Name     NEVILLE

     

    System Manufacturer      MICRO-STAR INC.

     

    System Model    MS-6728

     

    System Type       X86-based PC

     

    Processor            x86 Family 15 Model 2 Stepping 9 Genuine Intel ~3028 Mhz

     

    BIOS Version/Date           American Megatrends Inc. V1.4, 18/08/2003

     

    SMBIOS Version 2.3

     

    Windows Directory          C:\WINDOWS

     

    System Directory              C:\WINDOWS\system32

     

    Boot Device        \Device\HarddiskVolume1

     

    Locale   United States

     

    Hardware Abstraction Layer         Version = "5.1.2600.5512 (xpsp.080413-2111)"

     

    User Name          NEVILLE\Neville Schafer

     

    Time Zone           Cen. Australia Standard Time

     

    Total Physical Memory    3,072.00 MB

     

    Available Physical Memory            1.62 GB

     

    Total Virtual Memory      2.00 GB

     

    Available Virtual Memory              1.95 GB

     

    Page File Space  8.83 GB

     

    Page File              C:\pagefile.sys

     

    Does this help me load and run Adobe elements

     
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