This movie gives you a quick overview of how to download and install the Adobe Application Manager and all of the desktop applications that come with Creative Cloud membership.
Watch the movie (02:17 min.)
I can't open the Application Manager. When I download it, Avira opens up and tells me that a virus or unwanted program "ADWARE/Adware.Gen7" was found in AdobeApplicationManager.exe and that access to the file is denied??
Where do you sign in into the app? Trying to run MUSE after the download from CC, now running in trial mode, but get no chance to sign i somewhere; on the launch screen only choices shown are "buy" "quit" and "run in trial mode" (do not know exactly commands/buttons on the englisch versions as i am running geman version, sorry)
Thanks for any feedback on this issue!
I didn't try that app but with Photoshop, illustrator and dream weaver I just picked trial during install it then asked me to login and once I had done that it came up and said something about creative cloud sub activated I think.
I did each step shown in that movie. Although when I hit the install button on the AAM to download one of the apps it fails. It will in fact download it, and it will begin to install, but then all of a sudden the AAM stops responding and I get the rainbow wheel. I'm running Snow Leopard on a brand new MacBook Pro. I attempt to "Force Quit" but even the force quit window won't respond. The computer basically freezes and I have to manually restart.
I've seen people reccommend downloading the trials and doing it that way, but sadly the exact same thing happens. It downloads, gets to 50% (for PS) and then it simply stops and the rainbow wheel begins spinning and renders my laptop useless and the only possible thing I can do it manually reboot. Any ideas? Reccomendations?
I installed a trial version of Acrobat X Pro while waiting for your launch. I installed all the apps on both my machines. Next I tried to use use Acrobat X Pro, but I was blocked - I continued to get the NAG window that says I'm still in trial mode. Apparently I made a wrong turn next. I couldn't find a serial number (or whatever you use to register copies to turn off the NAG window). So I next uninstalled the trial version.
I intended to reinstall your software to hopefully shut off your NAG window. Your Adobe Applicatipon Manager still shows the app as "Installed."
How do I get Acrobat X Pro reinstalled now? That is the main program I use every day in business.
I lost the ability to download the application manager on Mac, when I click on Apps and Services, is there anywhere I can download it? I tried downloading the trial version of MC CS6 and the initializer wont open and errors out. Help
I was on the phone with Adobe on Friday for 2 hours. It's ridiculous that we can't get this stuff to install and work. I had an appointment to leave for, so they copied some logs and said they'd call me back on Monday ... Grrrrr!
There is an assortment of topics currently in this thread. If you are having problems installing the applications from the Adobe Application Manager please try downloading and installing the trial. When it asks you to sign in please enter the Adobe ID related to your Creative Cloud membership. This will work for all applications except Acrobat. For Acrobat you will need to first run another one of the Creative applications using your Creative Cloud Adobe ID after Acrobat is installed. It should then remove the trial restrictions.
I would encourage those of you having difficulties with your installation through the Adobe Application Manager to post a new thread to our Creative Cloud Download & Install FAQ - http://forums.adobe.com/community/download_install_setup/creative_clou d_faq.
Acrobat X does not seem to recognise the Creative Cloud subscription and activate so is stuck in trial mode. Trial versions installed and activated fine for all the other apps I needed.
Everything installs fine on my Mac at home through AAM - its just the work Windows PC that has the issue.
I spoke to someone on live chat who said it was a server issue with Acrobat and would be fixed shortly but I still keep getting trial popups 2 days later. Please help.
Hey Jeff, how do I actually speak to a human being at Adobe? I have paid for a Creative Cloud Membership which I apparently started paying for more than a month ago but my https://creative.adobe.com/apps page continues to be blank. I have spent hours searching the Adobe site for answers. All I can find are many more equally frustrated people and an endless loop back to the same people asking the same questions with no answers. Next time you suggest "try downloading and installing the trial" please provide a link to the trials we are supposed to be able to download.
So one month into my subscription the Creative Cloud Apps web page remains blank, my serial number does not work on trial software, and I think it is time to look into getting a refund before I am charged another month for absolutely nothing.
For those who have tried the solutions offered in this thread I would encourage you to start a new discussion in the
Creative Cloud Download & Install FAQ - http://forums.adobe.com/community/download_install_setup/creative_clou d_faq. This will allow myself and other members of the community to review your specific circumstances.
If you would prefer to work directly with our support team you can contact our chat support by utilizing http://adobe.ly/yxj0t6. For voice support you will want to navigate to Adobe.com and choose Help and Contact Us. You will then be able to locate the phone number appropriate to your region.
I watched the movie and ltimately uninstalled everything Adobe software to start fresh. On the movie it instructs you to FIRST DL and install the Creative Cloud manager app but i can't find the app anywhere!
I was having major issues too. Trial downloads are nowhere to be found. Adobe's replies above are seriously cagey and cryptic.
I had to manually download the Adobe Application manager from here: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
Installed it, opened it, put in my Adobe ID, and it sees a list of my Adobe Creative Cloud Apps to download individually.
It's boggling why this solution hasn't been written sooner by Adobe.
Completely agreed TristanSF.
Also, this page, https://creative.adobe.com/#apps, has a Download link for Gaming Tools that only gives an error and no download. I asked the support team via chat and I was told that he would recommend the phone service to me.
Wich I called and I was told they dont know at this time.
The download link takes you to this page: http://www.adobe.com/go/GamingTools
That link forrwards you to: https://www.adobe.com/products/gaming/tools.html
That link opens up a blank page and my web browser just tells me "Error on page" and leaves an Exclamation point inside of a triangle at the bottom left.
No download starts or stops, no activex prompt, nothing.
Earwood95 I tried to reproduce the behavior you described but was unable too. I utilized Safari 6.0.2 on Mac OS and Internet Explorer 8.0.7600.16385 on Windows 7. I also tried both on the Adobe network as well as my home network. I was able to reach the page https://www.adobe.com/products/gaming/tools.html successfully.
Have you tried utilizing a different web browser?
Same here. Can't download gaming tools.
Google Chrome 23.0.1271.97 m
Safari 5.1.4 (7534.54.16)
On IE 9.0.8112.16421 clicking on download takes you again to http://www.adobe.com/go/GamingTools then click on scout again and the same thing...
Windows 7 Pro 64.
I'm running out of browsers!
AmpDev perhaps try temporarily disabling your security software and seeing if the problem persists? I haven't tested the page again since December 19th but it seems more likely it is a browser or security setting issue.
Same problem here.
The page https://www.adobe.com/products/gaming/tools.html fails to load completely.
There's a failed AJAX request at URL https://www.adobe.com/api/profile/products?_=1360010888703 which returns "Stormcloud::Core::AuthenticationError".
I'm using Chrome 24.0.1312.56 on Windows 7.
After installing the app for After Effects I had an issue and had to restore my computer and uninstall the app. Why is it that once I installed the product, the Application Manager will not give me the option of re-downloading and re-installing it?
How do you get this to stop other than marking it spam?
I checked, I couldn't find a link as explained at the bottom of your email: In
the Actions box on the right, click the Stop Email Notifications link.In
the Actions box on the right, click the Stop Email Notifications link.
Please take me off the list.
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