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dididadada
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graphics processor acceleration problem / ps cs6 beta / osx

May 7, 2012 2:02 PM

anyone knows this problem? osx 10.7.3 / geforce 8600M gt / MacBookPro3,1 / PS CS6 beta

 

http://imgs.icepic.de/bildschirmfoto-2012-05-06-um-12-57.jpg

1540 Views   10 Replies   Latest reply: Noel Carboni, May 11, 2012 11:02 AM
 
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  • Noel Carboni
    20,993 posts
    Dec 23, 2006
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    1. Noel Carboni,
    May 7, 2012 3:38 PM   in reply to dididadada
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    I'm no Mac expert, but as I recall some of those Macbooks actually have two GPUs, one for power-saving and one for faster operation.

     

    If you do have this kind of system, try disabling the power-saving option so that only the high powered nVidia GPU is active.

     

    -Noel

     
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  • dididadada
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    2. dididadada,
    May 7, 2012 11:57 PM   in reply to Noel Carboni
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    disabling the power-saving

     

    - doesnt work

     
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  • dididadada
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    3. dididadada,
    May 8, 2012 4:32 AM   in reply to dididadada
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    weird.

    if i start ps cs6 trial without second display all 3d and filters work.

    if i start my macbook pro without 2nd display, THEN connect the display - works

    if i start my macbook pro with 2nd monitor connected and THEN start photoshop - DOESNT work

     

    thats a strange workflow, so i called adobe support.

     

    then the guy told me he is not allowed to give support for trials.

    okay i told him i already bought an older version of ps and wanna update to cs6 (but only if the problem with the second display is solved - if its not its senseless for me - sure)

    he told me again he is not allowed oO

     

    ehm, well....

    he told me to write in the forum here, what i already did, so what to do?!

     

    for sure i dont buy ps cs6 if im not sure if the problem is solved.

     

    anyone has an idea?

     
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  • Chris Cox
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    4. Chris Cox,
    May 8, 2012 9:12 AM   in reply to dididadada
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    Hmm, so something about the graphics switching or the driver is causing problems, and the driver is either giving errors or reporting that it can't meet the requirements for CS6.

    Could you post the top portion of the Help -> System Info log, both with and without the external display connected?

    That should give us some information on what is going on.

     
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  • dididadada
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    5. dididadada,
    May 8, 2012 9:41 AM   in reply to Chris Cox
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    hey chris, thx for your help.

    the log is in german but i guess u‘ll understand...

     

    with eizo s2410w-display

    Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64

    Betriebssystem: Mac OS 10.7.3

    Systemarchitektur: Intel CPU-Familie:6, Modell:15, Stepping:10mit MMX, SSE (ganze Zahl), SSE FP, SSE2, SSE3

    Physischer Prozessor: 2

    Prozessor-Taktfrequenz: 2200 MHz

    Eingebauter Speicher: 4096 MB

    Freier Speicher: 2365 MB

    Für Photoshop verfügbarer Arbeitsspeicher: 3675 MB

    Von Photoshop verwendeter Arbeitsspeicher: 70 %

    Bildkachelgröße: 128 KB

    Bildcache: 4

    Mit OpenGL zeichnen: Deaktiviert.

    OpenGL-Zeichnungsmodus: Einfach

    OpenGL – normalen Modus zulassen: Falsch.

    OpenGL – erweiterten Modus zulassen: Falsch.

    OpenGL – alte GPUs zulassen: Nicht erkannt.

    OpenGL-Version: 2.1 NVIDIA-7.18.11

    OpenCL Nicht verfügbar

    Grafikkarten-Hersteller: NVIDIA Corporation

    Grafikkarten-Renderer: NVIDIA GeForce 8600M GT OpenGL Engine

    Anzeige: 2

    Anzeigetiefe:= 32

    Anzeigebegrenzungen:= oben: 0, links: -1440, unten: 900, rechts: 0

    Videorenderer-ID: 16918020

    Grafikkartenspeicher: 97 MB

    Video-Rechteck Strukturgröße: 8192

    OpenGL-Version: 2.1 NVIDIA-7.18.11

    OpenCL Nicht verfügbar

    Grafikkarten-Hersteller: NVIDIA Corporation

    Grafikkarten-Renderer: NVIDIA GeForce 8600M GT OpenGL Engine

    Anzeige: 1

    Hauptanzeige

    Anzeigetiefe:= 32

    Anzeigebegrenzungen:= oben: 0, links: 0, unten: 1200, rechts: 1920

    Videorenderer-ID: 16918020

    Grafikkartenspeicher: 97 MB

    Video-Rechteck Strukturgröße: 8192

    Seriennummer: Testversion

    Anwendungsordner: myk:Applications:Adobe Photoshop CS6:

    Der virtuelle Speicher von Photoshop hat asynchronen E/A aktiviert

    Arbeitsvolume(s):

    myk, 111,0 GB, 17,8 GB frei

    Ordner für erforderliche Zusatzmodule: myk:Applications:Adobe Photoshop CS6:Adobe Photoshop CS6.app:Contents:Required:

    Primärer Zusatzmodul-Ordner: myk:Applications:Adobe Photoshop CS6:Plug-ins:

    Zusätzlicher Zusatzmodul-Ordner: nicht eingerichtet

     

     

     

    without 2nd display

     

    Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64

    Betriebssystem: Mac OS 10.7.3

    Systemarchitektur: Intel CPU-Familie:6, Modell:15, Stepping:10mit MMX, SSE (ganze Zahl), SSE FP, SSE2, SSE3

    Physischer Prozessor: 2

    Prozessor-Taktfrequenz: 2200 MHz

    Eingebauter Speicher: 4096 MB

    Freier Speicher: 2382 MB

    Für Photoshop verfügbarer Arbeitsspeicher: 3767 MB

    Von Photoshop verwendeter Arbeitsspeicher: 70 %

    Bildkachelgröße: 128 KB

    Bildcache: 4

    Mit OpenGL zeichnen: Aktiviert.

    OpenGL-Zeichnungsmodus: Einfach

    OpenGL – normalen Modus zulassen: Falsch.

    OpenGL – erweiterten Modus zulassen: Falsch.

    OpenGL – alte GPUs zulassen: Nicht erkannt.

    OpenGL-Version: 2.1 NVIDIA-7.18.11

    OpenCL Nicht verfügbar

    Grafikkarten-Hersteller: NVIDIA Corporation

    Grafikkarten-Renderer: NVIDIA GeForce 8600M GT OpenGL Engine

    Anzeige: 1

    Hauptanzeige

    Anzeigetiefe:= 32

    Anzeigebegrenzungen:= oben: 0, links: 0, unten: 900, rechts: 1440

    Videorenderer-ID: 16918020

    Grafikkartenspeicher: 110 MB

    Video-Rechteck Strukturgröße: 8192

    Seriennummer: Testversion

    Anwendungsordner: myk:Applications:Adobe Photoshop CS6:

    Der virtuelle Speicher von Photoshop hat asynchronen E/A aktiviert

    Arbeitsvolume(s):

    myk, 111,0 GB, 17,8 GB frei

    Ordner für erforderliche Zusatzmodule: myk:Applications:Adobe Photoshop CS6:Adobe Photoshop CS6.app:Contents:Required:

    Primärer Zusatzmodul-Ordner: myk:Applications:Adobe Photoshop CS6:Plug-ins:

    Zusätzlicher Zusatzmodul-Ordner: nicht eingerichtet

     
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  • Chris Cox
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    6. Chris Cox,
    May 8, 2012 9:43 AM   in reply to dididadada
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    >> Grafikkartenspeicher: 97 MB

     

    Video Card Memory: 97 MB

     

     

    That's WAY below the limit to use OpenGL in Photoshop CS6.  I'm guessing there is more available when the external display isn't attached.

     

     

     

    >> Grafikkartenspeicher: 110 MB

     

    Hmm, more available, and I'll bet it's just enough to enable basic GPU mode, but not 3D features or shaders.

     
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  • dididadada
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    7. dididadada,
    May 8, 2012 9:52 AM   in reply to Chris Cox
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    i tried to reduce the resolution of the display but also not enaugh...

    what can i do to make it work? only buy a new videocard?

    i dont need 3d features, i guess only some filters like adaptive wide angle... its easier to work...

     

    thx for ur help

     
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  • dididadada
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    8. dididadada,
    May 11, 2012 2:54 AM   in reply to dididadada
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    anybody?

     
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  • Chris Cox
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    9. Chris Cox,
    May 11, 2012 9:28 AM   in reply to dididadada
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    Well, in a MacBook you can't change the video card.

     

    You can ask Apple to increase the memory allocated to the graphics system in their driver software.

     

    But there's not much else you can do except upgrade to a more powerful machine.

     
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  • Noel Carboni
    20,993 posts
    Dec 23, 2006
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    10. Noel Carboni,
    May 11, 2012 11:02 AM   in reply to Chris Cox
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    Chris Cox wrote:

     

    You can ask Apple to increase the memory allocated to the graphics system in their driver software.

     

    Seriously, Apple only gives the GPU a hundred megabytes max in a 4 GB machine, and it's not user configurable?  I'm floored.

     

    -Noel

     
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