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John Stanowski
John Stanowski
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I subscribed to Creative Cloud, but it's telling me I'm in Tryout mode

May 11, 2012 12:11 AM

I just subscribed to Creative Cloud. I downloaded a bunch of apps. Tried them all out. All was well.

But then I opened After Effects CS6 and it was telling me that I was in a Trial mode. Huh??

I then opened Adobe Illustrator CS6 and it's the same thing. What's going on?

 

The only thing I can think of is: I logged into my office computer (I did this at home so far) and downloaded from there as well.

Is it because I was signed in on my work machine that now my home machine is suddenly in trial mode?

I didn't have any of the applications opened in more than one place.

 

What's going on?

14075 Views   81 Replies   Latest reply: vestrelado, Mar 15, 2013 4:01 PM
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  • yoRR-nl
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    1. yoRR-nl,
    May 11, 2012 1:00 AM   in reply to John Stanowski
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    Same here! 

     

    Downloaded Photoshop and fired it up to go back on my work. But a trail messege poped-up and asking for a legal key

     
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  • SnoopFroggyFrogg
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    2. SnoopFroggyFrogg,
    May 11, 2012 2:21 AM   in reply to John Stanowski
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    +1

     

    Lets just hope they resolve this issue within 30 days!!

     
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  • Gautham K
    774 posts
    Nov 8, 2010
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    3. Gautham K,
    May 11, 2012 2:45 AM   in reply to SnoopFroggyFrogg
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    Hi All,

     

    What operating system are you using?

     

    I would recommend trying the steps mentioned below:

     

    1. Launch the application which says you are in trial mode.

    2. On the Creative Cloud application trial screen, click on "License this Software".

    3. Sign in with your Adobe ID associated with your Creative Cloud membership.

     

    Please reply to this thread if the issue persists.

     

    Thanks

     
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  • SnoopFroggyFrogg
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    4. SnoopFroggyFrogg,
    May 11, 2012 2:56 AM   in reply to Gautham K
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    I'm in, I was clicking validate license earlier and it wasn't validating but it is now.

     

    Thanks

     
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  • nielheesakkers
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    5. nielheesakkers,
    May 11, 2012 3:03 AM   in reply to Gautham K
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    I am having the same problem.

     

    Photoshop and Premiere are ok but Illustrator and After effects keep asking for a serial.

     
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  • yoRR-nl
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    6. yoRR-nl,
    May 11, 2012 3:09 AM   in reply to Gautham K
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    When i follow your steps, i finaly need to type in a serial number. For some reason Photoshop and Illustrator ar working fine now. Maby there is some soort of delay becouse it is so bussy today (a lot of foks are installing these apps now) so.. i wait and see.

     
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  • Gautham K
    774 posts
    Nov 8, 2010
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    7. Gautham K,
    May 11, 2012 3:20 AM   in reply to yoRR-nl
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    Hi Nielheesakkers,

     

    Did you try the steps mentioned above?

     

    yoRR-nl, please let us know if the products show you the trial screen again.

     

    Thanks

     
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  • matteociaociao
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    8. matteociaociao,
    May 11, 2012 3:25 AM   in reply to Gautham K
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    i have a creative cloud subscription. But when follow your steps at the end the application asks me the serial number

     
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  • Gautham K
    774 posts
    Nov 8, 2010
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    9. Gautham K,
    May 11, 2012 3:37 AM   in reply to matteociaociao
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    Hi matteociaociao,

     

    Which Creative Cloud applications are you having this issue with?

     

    Thanks

     
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  • nielheesakkers
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    10. nielheesakkers,
    May 11, 2012 3:49 AM   in reply to Gautham K
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    What I did is the following.

     

    I downloaded CS6 master collection trail which I have used the past week.

     

    Today I removed the compleet suite with: AdobeCreativeSuiteCleanerTool

     

    Downloaded the Adobe Application Manager and installed everything. Inbetween every step I restarted.

     

    When starting an application I choose license application.

     
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  • matteociaociao
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    11. matteociaociao,
    May 11, 2012 4:53 AM   in reply to Gautham K
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    after effects

     
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  • Andre Prior
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    12. Andre Prior,
    May 11, 2012 4:57 AM   in reply to matteociaociao
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    All apps want Serial Key after login in and clicking on that licence button ... :/

     

    Oh and I havent had any beta or trials before installed.

     
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  • JaphetPR
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    13. JaphetPR,
    May 11, 2012 5:23 AM   in reply to Gautham K
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    I have the same problem I using Mac OS X and Chrome for browser and when I go to my Creative Cloud page it ask me to upgrade if I want more storage and to access Business Catalyst. Just FYI my bank account shows that I pay already.

     
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  • Rick Blalock
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    14. Rick Blalock,
    May 11, 2012 6:22 AM   in reply to JaphetPR
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    Yes same problem with me.  It says that I have a full subscription in the order history / subscription area but when I try to go to things like Business Catalyst it says this:  https://img.skitch.com/20120511-818h48pw9t6sjnpdc3hjma3ekf.png .  Likewise in the top right of the CC area it tells me to 'Upgrade".

     
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  • JaphetPR
    Currently Being Moderated
    15. JaphetPR,
    May 11, 2012 6:44 AM   in reply to Rick Blalock
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    It looks like Adobe fix it, at least mine is working fine now

     
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  • oraparicio_maromina
    Currently Being Moderated
    16. oraparicio_maromina,
    May 11, 2012 6:56 AM   in reply to John Stanowski
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    OK, i have the same problem, i suscribed for complete year creative cloud, i downloaded some applications, everything ok, but after a while the apps start asking me for serial number because apparently i was using a trial version, but i never got a serial number while i was buying my subscription i didn't get an adobe email with it neither... so i logged in to my adobe account at adobe.com to review my purchase and to get my serial number and THERE IS NO PURCHASE!!! Adobe website dont have my subscription registered in my order history but they charged my credit card for my subscription!!!... oh and i just got 10GB for file storage... i thought adobe offer 20GB!?!?!?!?!?

     

    Is this just a temporary issue or i just dont get my subscription and/or serial numbers even if i already paid for it?!?!?!?!?!

     

    Help please!!!

     

    Macbook Pro Core i7 / OS X Lion

     
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  • Andre Prior
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    17. Andre Prior,
    May 11, 2012 7:03 AM   in reply to oraparicio_maromina
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    Iam still getting nagscreen to enter serial code and when I click on the NO YOUR ADOBE ID to re-enter and login iam getting "NO CONNECTION TO THE INTERNET" but my connection is fine ...

     
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  • timnld
    Currently Being Moderated
    18. timnld,
    May 11, 2012 7:19 AM   in reply to Andre Prior
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    Same problem here. My Creative Cloud account itself seems to be working just fine, since I can access Business Catalyst, Typekit etc., but whenever I'm trying to activate a CS6 app, it asks me for a serial number.

     

    I did uninstall the Photoshop CS6 beta and some CS5.5 trial versions beforehand, so those shouldn't cause any problems.

     

    I'm on an early 2009 iMac with OSX Lion and have a German education account.

     
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  • KamilRusiecki
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    19. KamilRusiecki,
    May 11, 2012 7:22 AM   in reply to timnld
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    I have the same problem as you.
    I'm working on win7 64 bit and osx lion

     
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  • Christophe CUSSAT BLANC
    24 posts
    Aug 29, 2006
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    20. Christophe CUSSAT BLANC,
    May 11, 2012 7:30 AM   in reply to John Stanowski
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    Same for me here. MacOsx 10.7.4. When I launch Photoshop and ask for licensing it, AAM ask for a licence key. I've try to remove all the old adobe products I have with "AdobeCreativeSuiteCleanerTool" and CleanMyMac, reboot and reinstall AAM and Photoshop CS6... Unfortunately I still have the problem.

     
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  • nielheesakkers
    Currently Being Moderated
    21. nielheesakkers,
    May 11, 2012 7:43 AM   in reply to Christophe CUSSAT BLANC
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    I think I have found a solution.

     

    Resetting the HOST file with this applescript:

     

    display dialog "Warning!! You are about to change your HOSTS file back to factory default. Click OK if you want to proceed and click Cancel if you want to abort now."

    if (button returned of the result) as text is "OK" then

     

      do shell script "echo \"##

    # Host Database

    #

    # localhost is used to configure the loopback interface

    # when the system is booting.  Do not change this entry.

    ##

    127.0.0.1          localhost

    255.255.255.255          broadcasthost

    ::1             localhost

    fe80::1%lo0          localhost\" > /etc/hosts" with administrator privileges

    else

      quit

    end if

     

     

    Worked for me!

     
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  • Jeff A Wright
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    22. Jeff A Wright,
    May 11, 2012 8:10 AM   in reply to nielheesakkers
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    Interesting Neilheesakkers these steps are similar to what was described in Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html.  For those of you who have tried the steps listed by Gautham:

     

    1. Launch the application which says you are in trial mode.

    2. On the Creative Cloud application trial screen, click on "License this Software".

    3. Sign in with your Adobe ID associated with your Creative Cloud membership.

     

    Please also try the steps listed in Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html.

     
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  • Andre Prior
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    23. Andre Prior,
    May 11, 2012 9:53 AM   in reply to Jeff A Wright
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    I did all, nothing helped.

     

    I passed this test aswell..

    https://lm.licenses.adobe.com/

     

    and getting  "Congratulations! You have successfully connected to Adobe License Management Server."

     

    And yes, I received the Adobe Welcome Mail. And yes, my HOST FILE is untouched virgin like and yes,

    no other blocking software is active...

     
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  • Christophe CUSSAT BLANC
    24 posts
    Aug 29, 2006
    Currently Being Moderated
    24. Christophe CUSSAT BLANC,
    May 11, 2012 9:48 AM   in reply to John Stanowski
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    OK... I think I've found the problem... I've not been patient enought ... I've received a mail from adobe telling me that the cloud was now opened and since then, Photoshop was not in trial mode anymore.

     
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  • timnld
    Currently Being Moderated
    25. timnld,
    May 11, 2012 10:09 AM   in reply to Christophe CUSSAT BLANC
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    I've received the activation mail and just tried installing Photshop on my Windows netbook. Same problem.

     
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  • Andre Prior
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    26. Andre Prior,
    May 11, 2012 10:09 AM   in reply to timnld
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    me too

     
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  • macgirliecloud
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    27. macgirliecloud,
    May 11, 2012 10:43 AM   in reply to Jeff A Wright
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    Nothing helps. It just does not feel good if all apps say you're in trialmode and you just paid € 72,- for a month-to-month subscription.

     
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  • Jeff A Wright
    Currently Being Moderated
    28. Jeff A Wright,
    May 11, 2012 10:48 AM   in reply to macgirliecloud
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    Macgirliecloud as Chris CB, Timnld, Andre Prior have all posted it may take some time for your order to be fulfilled.  I apologize for the inconvenience.

     
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  • KamilRusiecki
    Currently Being Moderated
    29. KamilRusiecki,
    May 11, 2012 10:48 AM   in reply to macgirliecloud
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    I've done everything. Even Adobe Service can't help. I have the same problem on both os - win 7 x64 and Mac OsX Lion.
    Adobe, c'mon do something!

     
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  • KamilRusiecki
    Currently Being Moderated
    30. KamilRusiecki,
    May 11, 2012 10:55 AM   in reply to KamilRusiecki
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    My mate from Adobe says that problem is because of that our accounts haven't got assigned serial numbers on Adobe servers. It could take up to 72h.Is that true?

     
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  • Andre Prior
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    31. Andre Prior,
    May 11, 2012 10:58 AM   in reply to KamilRusiecki
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    Kamil??? really? omg

     
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  • Jeff A Wright
    Currently Being Moderated
    32. Jeff A Wright,
    May 11, 2012 11:14 AM   in reply to Andre Prior
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    KamilRusiecki I have not been notified of anything like that occuring.  It is more of a backlog of orders which need to be fullfilled.  I will update this thread though if I hear of anything which will prevent the orders from going through.

     
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  • Samm Dewaele
    Currently Being Moderated
    33. Samm Dewaele,
    May 11, 2012 12:17 PM   in reply to John Stanowski
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    Hey here the same problem,

    I subscribed to the Cloud.

    Download the programms and then he tells me to login with my AdobeID.

    And then I have to enter a serial.

     

    Also I already have the adobe creative suite CS5. All of my products are registrated and when I get the Invoice I see that I have to pay the full price.

     
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  • lekale
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    34. lekale,
    May 11, 2012 1:08 PM   in reply to Samm Dewaele
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    Anyone have a solution?

     
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  • timnld
    Currently Being Moderated
    35. timnld,
    May 11, 2012 1:10 PM   in reply to Samm Dewaele
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    I'm afraid there's no solution but to wait for Adobe to fix the problem.

     
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  • RADEBAR
    Currently Being Moderated
    36. RADEBAR,
    May 11, 2012 1:13 PM   in reply to oraparicio_maromina
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    Same over here - even only got 2GB and not 20GB ...

     
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  • iamxande
    Currently Being Moderated
    37. iamxande,
    May 11, 2012 1:36 PM   in reply to John Stanowski
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    I found the problem!!!

     

    It is an UX issue. When you download from the manager, the "DMG" mounts on your desktop and we are clicking on it (like usual) and clicking on the installer. That is the issue. Don't do that. Pay attention to the application manager, and you will noticed the "downloading..." changing to "installing...". Just wait and withing 5 to 10 seconds you will see the progress bar filling in blue.

     

    Definatelly a flawd user experience taking in consideration how we were used to do it before, but it works. The application Manager will download and install it all for you. It is at least true to the first call to action "install" in first place.

     
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  • iamxande
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    38. iamxande,
    May 11, 2012 1:38 PM   in reply to iamxande
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    At the end you will see: "Installation Complete - Launch App" and boom!

     
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  • Jeff A Wright
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    39. Jeff A Wright,
    May 11, 2012 1:40 PM   in reply to iamxande
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    Interesting Iamxande were you previously launching the application prior to the installation being complete?  Did you have the trials installed previously?

     
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