I placed an order for Lightroom 4 on May 8th. I thought I would get an email soon after with a serial number to update my already downloaded trial version of Lightroom. When I didnt, I chatted with live CS and had a lengthy conversation as to where on the order form (or anywhere in the order process) did it say that it took 24hrs to process my lightroom order to get a serial number.
After that, the next day - I get an email from Adobe confirming that the order does take 24hrs to process and that my order is currently pending. Paypal (my method of payment) is currently showing that the payment is still pending. BUT... get this..... I have ZERO RECORDS of ANY purchases in my Adobe past purchases/recent purchases. My order number comes up with NOTHING when I enter it.
Was this CS rep pissed that I called him out on Adobes practices of not telling consumers that it takes at least 24hrs to produce a serial number?
And the best part, the email I got after I spoke with the CS rep says:
Thank you for contacting Adobe Customer Service.
I checked your order AD005131705 for the product: Adobe Photoshop Lightroom 4 and it is still under process it will take at leas t 24 hours to process once the order get processed you will receive your serial number and download link in your Adobe account you click on the download link and provide the serial number to install the product.
Please feel free to contact us for further assistance. We are available 7 days a week, 24 hours a day.
-- The last line... 24/7? Really?! Hows that?! Chat is closed, and so is the 800 number!
I posted the order number above - I just spoke with CS via chat, and they said my order was cancelled (with no notification to me, of course) because of a credit card decline. Thats funny, because I didnt pay with a credit card, I paid with Paypal. I just got off the phone with Paypal, and they told me that my credit card was NOT charged, and the the order is still pending with them.
Im VERY angry, and will be taking this to the highest level, as well as using all social networking outlets to let them know about Adobe's less than stellar customer service.
as well as using all social networking outlets to let them know about Adobe's less than stellar customer service.
Well, if you can afford expensive lawsuits, then that is the safest way to get some. I recommend you simply keep a cool head. We all know that Adobe's support sucks even on good days, but goive them time - this is, after all, the first week of CS6 and as this forum with its endless streams of topics illustrates, things are just crazy. Humans make mistakes and Adobe is still run by some of those...
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