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just2
just2
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Mobile apps not included in CC despite marketing saying so?

May 11, 2012 12:02 AM

Tags: #mobile #licensing #creative_cloud

Mobile apps do not seem to be available for CC members despite it being clearly promised in the marketing material here : "http://www.adobe.com/uk/products/creativecloud/tools.html" : "Adobe® Creative Cloud™ lets you download and install any or all of the following applications — and you'll always have access to the latest versions with your membership. "

 

Underneath this text the page goes onto describes the mobile suite of tools and therefore clearly implies they are included FoC.

 

Can someone from Adobe clear this up?

3144 Views   21 Replies   Latest reply: PECourtejoie, May 14, 2012 1:01 AM
 
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  • Steve Perry Creative
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    1. Steve Perry Creative,
    May 11, 2012 12:07 AM   in reply to just2
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    Yes I've just noticed that, too. I have just gone to install the apps to use in the studio today and they are not available. It just says 'buy'. When will these be available, as promised?

     

    Otherwise good work, Adobe. Suite is all up and running the morning.

     
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  • just2
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    2. just2,
    May 11, 2012 2:50 AM   in reply to Steve Perry Creative
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    It is also explicity mentioned on the home page of Creative Cloud "Download and install any of the new Adobe Creative Suite 6 apps you want, plus a host of additional tools and services, including Adobe Acrobat® and the Adobe Touch Apps, for creativity on the go"

     

    Otherwise, an excellent move.  Lots of training to do now

     
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  • Steve Perry Creative
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    3. Steve Perry Creative,
    May 11, 2012 5:03 AM   in reply to just2
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    Can we get an update from an employee on this?

     

    I, for one, am waiting to use these apps as we were promised they would be included, today with the launch of CC. When I click on the 'more info' tab, next to the app in CC (on an iPad) it tries to charge me £6 for the app in the App Store.

     

    Also, kind of related, when will Kuler be available for the iPad?

     
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  • Kindari
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    4. Kindari,
    May 11, 2012 5:12 AM   in reply to just2
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    just2, your link is to the uk site, which has different terms.

     

    If you view the same url without "uk/" in it, you will see each of the mobile apps has a footnote symbol on its name. The footnote indicates the mobile apps are purchased separately.

     

    http://www.adobe.com/products/creativecloud/tools.html

     

    I also notice the UK pricing is 46 Euro, isn't that quite a bit more than the $49 in the US after exchange rate applied? Maybe that is a factor - I don't know.

     

    I wish they were included, too, though.

     

    Hope this helps!

     
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  • just2
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    5. just2,
    May 11, 2012 5:19 AM   in reply to Kindari
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    Sadly, yes, we get royally messed up with pricing when Adobe sells their s/w in the UK and Europe (Australia is often even worse).  It is better than it used to be as the exchange rate used to always be  1:1.

     

    The UK site certainly has no caveats on any of the promises - but how they are going to deliver a different product to us vs the US will be ... interesting.  Especially as the promise made on their site, coupled with them taking a payment, now constitues a binding contract for delivery of goods/services.  Our laws are sometimes dreadful but, for consumers, they often prove very good indeed.

     

    Perhaps the UK forgot to exclude the Touch apps!  Oh dear ... that will cost them.

     
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  • PECourtejoie
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    Jan 11, 2006
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    6. PECourtejoie,
    May 11, 2012 5:20 AM   in reply to just2
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    Hello!

    If you purchase 3 touch apps, you get one month reimbursed from your annual subscription: "Full Annual Members will get a month of Creative Cloud free with the purchase of three apps"

     

    https://creative.adobe.com/#apps

     
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  • Kindari
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    7. Kindari,
    May 11, 2012 5:31 AM   in reply to just2
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    Well I just figured that 46.88 in Euros is about $60 (just did a quick exchange rate search). So, while they are getting the touch apps included in the UK, they are paying about $10 more per month than people in the US.

     

    The cost of all the apps is about $60. So, if you buy the apps right now, its more up front, but its cheaper in the long run. In the UK, they'll have paid that $60 over 6 months, except they'll have to keep paying, and we won't.

     

    Of course... they could have just included them in the US $ price and my whole post would be moot!

     
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  • Poeplipoe
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    8. Poeplipoe,
    May 11, 2012 5:37 AM   in reply to just2
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    It totally baffles me that I can now download any of the Adobe programs worth over 1000€, but am still required to pay 9,99€ if I want to install a Touch App.

     

    Also, on first glance, it really looks like the Touch Apps are included.

    It's only when you read the small print, you realise that they are not.

     
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  • Kindari
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    9. Kindari,
    May 11, 2012 5:40 AM   in reply to Poeplipoe
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    Poeplipoe, are you referring to the UK version or the US version? I thought the UK version did have them included as part of the subscription (as the website advertises).

     
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  • Poeplipoe
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    10. Poeplipoe,
    May 11, 2012 5:53 AM   in reply to Kindari
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    I'm in Belgium. I don't know which "version" of Creative Cloud that puts me in.

    I do know that on this page:

    http://www.adobe.com/be_nl/products/creativecloud/creative-apps.html

    it says:

    Eén lidmaatschap voor alles wat je nodig hebt

    Which means: one membership for everything you need. Which isn't correct, since I need the Touch apps :-)

     
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  • Steve Perry Creative
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    11. Steve Perry Creative,
    May 11, 2012 6:23 AM   in reply to Poeplipoe
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    Well I've purchased the touch apps (the 4 which work on the iPad) from the App Store (I'm in the UK) and when I look in my Adobe account there is no sign of me getting a month free to cover their cost. How does this work? Can we please get an answer from Adobe? This is rather silly / sketchy at best and I'll be a little annoyed if I don't get my free month after purchasing them.

     
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  • bnemhaus
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    12. bnemhaus,
    May 11, 2012 6:26 AM   in reply to Steve Perry Creative
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    Here was another thread where that was asked/answered: http://forums.adobe.com/message/4367856

     

    Basically, when you buy an annual subscription, you get a free month towards purchasing the touch apps. See this doc for details

     

    http://store.adobe.com/store/en_us/popup/offer/touchapps.html

     

    This page is linked to from here:


    http://www.adobe.com/products/discount-software-coupons.html

     
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  • PECourtejoie
    4,758 posts
    Jan 11, 2006
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    13. PECourtejoie,
    May 11, 2012 8:31 AM   in reply to just2
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    It is normal, as I think that there is no way for Adobe to give a secured access to the Apple store for free applications only for select users.

     
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  • Darko.Ibr
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    14. Darko.Ibr,
    May 11, 2012 9:12 AM   in reply to PECourtejoie
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    Courtejoie is right. Think about it guys, how would you get touch apps for free  only if your are creative cloud member.. Adobe can't control apple app store or android market. They had to make sure people who don't have creative cloud, don't get them for free... So everyone pays then those who have it get reimburssed in form of a free month..

     

    Makes sense

     
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  • Poeplipoe
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    15. Poeplipoe,
    May 11, 2012 9:25 AM   in reply to just2
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    OK, thanks all for the helpful replies. I have now bought 3 Touch Apps, so I suppose I will get my free month soon.

     
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  • MicahBurke
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    16. MicahBurke,
    May 11, 2012 10:45 AM   in reply to Steve Perry Creative
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    The Included Products tab of the Creative Cloud webpage...  Notice the touch apps included?  What you don't see is that at the bottom, in small print, four pages down, it says they're sold seperately.

    included products.jpg

     

    I too thought they were included and subscribed based on that. 

     
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  • MicahBurke
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    17. MicahBurke,
    May 11, 2012 3:38 PM   in reply to Darko.Ibr
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    Untrue, they can provide with the CC codes to redeem the touch apps.  They included them in their marketing and in their letter to AdobeMAX 2011 attendees but now they're not available.

     
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  • MicahBurke
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    18. MicahBurke,
    May 11, 2012 3:52 PM   in reply to MicahBurke
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    touch apps again.jpg

     

    What does it include???     

     
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  • Kristi.G
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    19. Kristi.G,
    May 12, 2012 8:48 AM   in reply to PECourtejoie
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    Will I still get the credit if I purchased two of the apps when they were launched, and purchase one more now?  How does adobe know to give me the credit?

     

    Message was edited by: Kristi.G - to correct spelling.

     
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  • PIX10
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    20. PIX10,
    May 12, 2012 8:01 AM   in reply to just2
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    I've got to say, this isn't the most elegant method for including the mobile apps in the CC package.

     

    Fair enough there's no way to transfer credit between a 3rd party system and App Store accounts, but this could have been alleviated with CC-specific free versions which require you to log in to authenticate them. Making users take a leap of faith is a bit much; you just have to look at all the questions and after-sales support this system leads to.

     
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  • PECourtejoie
    4,758 posts
    Jan 11, 2006
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    21. PECourtejoie,
    May 14, 2012 1:01 AM   in reply to MicahBurke
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    There is a mechanism that works with the Apple store??? (You would not want to jailbrake your devices just to be able to get free apps straight from Adobe, would you?)

     
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