I am unclear about the cloud that comes with the touch apps.  I purchased one year six months ago.  Will that site be merged with my creative cloud site? 

Hi Dave,

There is a clear difference between the UK and US sites and the descriptions.  For the UK, the touch apps are explicity advertised as included in your cloud subscription - there is no caveat or further terms on it.

Repeated from the new thread : http://www.adobe.com/uk/products/creativecloud/tools.html  "Adobe® Creative Cloud™ lets you download and install any or all of the following applications — and you'll always have access to the latest versions with your membership." : the list goes on to include all touch apps with no caveat on additional purchases being required.  If I only want one touch app - then I cannot get it "free".  The UK home page for the CC is even more explicit : "Download and install any of the new Adobe Creative Suite 6 apps you want, plus a host of additional tools and services, including Adobe Acrobat® and the Adobe Touch Apps, for creativity on the go.".  Again, no * or other t&c on this.

I really don't want to be a pain about this but, by accepting payment for the cloud subscription on the UK site, based off your product descriptions (the free touch apps are referred to in multiple places with no caveat), you have entered a binding contract to suppy a product or service.  I am so used to being ripped off in the UK, I do sometimes get sensitive to it ..

I'm really not getting this, I'm sorry.  I'm on line with Adobe Support and they seem pretty clueless, too.  I'm in the US and have a 1 year contracted Adobe Cloud subscription.  Do I understand correctly that I can buy 3 iPad apps and then I'll get a month's credit on my $29.99 Cloud contract?  Of course the Cloud contract is on my employer's credit card and my Itunes account is on my credit card, so it's not so easy if that's the deal.  I too could have sworn that the promotional announcements, webinars etc. I sat thought said the iPad Touch Apps were included.  Why this convoluted mishigos?

Yes Christian, you nailed it.  The iTunes App store has the provision for coupons I think.  They do it with Starbucks.  You pick up those free app cards with a special code and get paid apps for free.  If Adobe wanted to include them, why can't they do the same.  Of course Adobe & Apple aren't exactly pals these days.  In the scheme of things it's not a lot of money, but it does seem like a bit of a bait and switch. 

PhotonicsVideoGuy wrote:

 

Yes Christian, you nailed it.  The iTunes App store has the provision for coupons I think.  They do it with Starbucks.  You pick up those free app cards with a special code and get paid apps for free.  If Adobe wanted to include them, why can't they do the same.  Of course Adobe & Apple aren't exactly pals these days.  In the scheme of things it's not a lot of money, but it does seem like a bit of a bait and switch. 

I'm not an expert on mobile app stores (and definitely not iTunes/App Store since I'm an Android user). But it does seem to me that if Adobe WANTED to include the apps, they could do so with either the current fee for non Creative Cloud members, or they could determine it by log in (that is, require users to log in with their Adobe account, which will then check their subscription). I have a number of apps that are FREE in the Google Play store but require an outside purchase and account registration. So I know that it's "technically" possible, but Adobe has either chosen to keep those purchases separate or some way or another they CAN'T tie the log ins to the mobile devices.

A lot of speculation, I know, but hard NOT to speculate when it seems that something we were "supposed" to get ended up not being included relatively late in the game.

I want to clarify that for me, I'm certainly not infuriated by this, but it is disappointing at least and confusing. I'm hoping some answers come later on as to why it was either changed at the last minute or inappropriately promoted earlier on.

The Included Products tab of the Creative Cloud part of the Adobe site shows the touch apps as included.

WTF! 

At the very bottom of the page where that graphic is found is this little note:

† Adobe Touch Apps must be purchased separately. Annual plan members receive a complimentary month of membership upon signing in to Creative Cloud from

one qualifying Touch App. See offer details.

So, even though the touch apps were in the "Included Products" tab, they weren't.

I will add here - small print vs no print earlier - the Cloud collection is a pretty nice grouping of apps and services.  I would like to find out more on what the deal is with only 3 touch apps being credited for vs all of them.  I also want to find out the status of Lightroom.  That was also supposed to be included but said for a future release.  Having wirtten that in to the Cloud marketing materials over the winter before LR4 was released led me to believe that LR4 was that future release.   Perhaps Creative Cloud requires certain functionality they did not have time to bake into Lightroom 4 when it was released a few months ago?

Yeah I sorta figured that they may have needed to enable something or add a module to support the Cloud integration.  It's really not a big deal that it isn't in there for me since I upgraded already.  Between them listing it several months ago and then the aforementioned unclear touch app issue it just seemed to be poor communication in terms of how they presented the included components.  I think at the end of the day most are going to be happy with the offerring.  However I do think if something isn't going to be ready by launch then don't annouce that it will be included as it sets up expectations.  Better to have a surprise instead of people looking for something that isn't there.

You basically get the apps free (if you think of it that way) when you get the free CC month...     

Just so you can see what I am talking about I found this infographic online that I had seen posted over a month ago on the Adobe site.  This is why there was confusion.  Note that there is no fine print when referring to the touch apps.  Lightroom was included.  If Lightroom is not in there now due to Cloud features being required to be added then that is understandable.  I just think when you see this and then it changes after launch it causes a bit of a negative buzz.   People make purchasing decision on what they see in the marketing materials.  If I sell you a car and tell you are getting free floor mats that normally cost extra, and then you don't get them you're going to say something.  Despite that point it is a great product offerring and I am very happy otherwise with the line up of included features.  Thanks for the respone earlier.