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Brad S.
Brad S.
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Acrobat X won't install from Creative Cloud, Win 7

May 11, 2012 8:50 AM

So I've tried multiple times to get Acrobat X to install from the Creative Cloud through the Application Manager and I keep getting a similar error...

 

Exit Code: 6

Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW050 ... WARNING: DW066 ...

 

 

-------------------------------------- Summary --------------------------------------

 

- 0 fatal error(s), 3 error(s), 2 warning(s)

 

 

 

WARNING: DW066: OS requirements not met for {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0

 

WARNING: DW066: OS requirements not met for {8706963D-5F48-47CC-998B-DAB70B089DB8} Suite Shared Configuration CS6 3.0.0.0

 

----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------

 

ERROR: Error 1310.Error writing to file: C:\Config.Msi\1db4fe.rbf.   Verify that you have access to that directory.

 

ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

MSI Error message: Error 1310.Error writing to file: C:\Config.Msi\1db4fe.rbf.   Verify that you have access to that directory.

 

 

 

ERROR: DW050: The following payload errors were found during install:

 

ERROR: DW050:  - Acrobat Professional: Install failed

 

---------------------------------------------------------------------- ---------------

 

This is on Windows 7 64 bit ultimate with all MS updates up to date and of course I have priveledges on this machine. I've seen similar errors before with updates to Acrobat Reader and Adobe Air apps, and also Suitcase Fusion. This is terribly frustrating. Any help would be greatly appreciated.

 

Thanks.

895 Views   5 Replies   Latest reply: Brad S., May 12, 2012 9:31 AM
 
Replies
  • Brad S.
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    2. Brad S.,
    May 11, 2012 10:32 AM   in reply to Sabian Zildjian
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    Yeah, I found those, but that is pretty ridiculous. There's absolutely no excuse for these kind of errors when other software manufacturers seem to be able to make installers that work fine, and I shouldn't have to hack my computer to get an installer to work.

     

    Oddly enough the demo version of Acrobat X installed without any problems! I can't seem to tell if it's still in demo mode though, or if it's now active through my Cloud subscription. I guess I'll find out in 30 days.

     

    Anyways, thank you very much for your help!

     
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  • Brad S.
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    3. Brad S.,
    May 11, 2012 5:57 PM   in reply to Brad S.
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    Alrighty then. Apparently the demo version isn't compatible with the Creative Cloud. The subscription I hold can't seem to figure out that I have a license for the software that I've installed. The app asked me every time I launched it if I wanted to register with my serial number or continue with my demo. Additionally there was an update to the demo version that couldn't be completed because of the same error and I now can't uninstall the demo version.

     

    This is insane.

     
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  • Manish-Sharma
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    4. Manish-Sharma,
    May 12, 2012 8:47 AM   in reply to Brad S.
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    Uninstall your Acrobat , Before installing from AAM change the language in the preferences(top-left) to English and then install Acrobat.

     
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  • Brad S.
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    5. Brad S.,
    May 12, 2012 9:31 AM   in reply to Manish-Sharma
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    I really don't know what happened, I didn't do anything special, but now Creative Cloud recognizes the app and I was even able to complete the update without any problems. There's really no rhyme or reason to all this, but it seems to be working now.

     

    Thanks for the help

     
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