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mkam_2012
mkam_2012
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How can I resolve the following postscript error: [ Error: undefined; OffendingCommand: ct_T3HdrDict

May 10, 2012 10:49 PM

Tags: #framemaker10 #postscript #courier

I know the error is caused by using a character definition that uses the Courier font (indicating 'user input' in a technical documentation document). FM indicates that Courier is an available font.

1691 Views   7 Replies   Latest reply: mkam_2012, Sep 11, 2012 11:40 PM
 
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  • Arnis Gubins
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    1. Arnis Gubins,
    May 11, 2012 8:54 AM   in reply to mkam_2012
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    Which version of FM & Distiller? Are you using Save As PDF or printing to file and then Distilling? What joboptions are you using? Are you embedding the fonts?

     
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  • mkam_2012
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    2. mkam_2012,
    May 11, 2012 9:09 AM   in reply to Arnis Gubins
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    Hi Arnis! Thanks for responding.

     

    I'm using FM 10.0.2.419 (in the TCS), Distiller version is 10.1.323. I'm using Save as PDF.

     

    For the PDF Job Options I've tried both Standard and High Quality Print. I'm not sure about the embedding of fonts. Where would that be mentioned? I couldn't find an option for that in the PDF Setup dialog.

     
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  • Arnis Gubins
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    3. Arnis Gubins,
    May 11, 2012 1:43 PM   in reply to mkam_2012
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    The embedding is part of the joboptions settings in Distiller. With the joboptions mentioned, they should be embedding all fonts. Also check the AdobePDF printer instance setup (Properties). On the PDF Settings tab, the option "Rely on system fonts only; do not use document fonts" should NOT be checked.

     

    You could try changing the setting in the PDF Setup > Settings tab to turn off the "Convert CMYK colors to RGB" option.

     

    You didn't mention which operating system you're using. If it's XP, have you applied the MS hotfix for PS printing?

     
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  • mkam_2012
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    4. mkam_2012,
    May 12, 2012 10:03 AM   in reply to Arnis Gubins
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    Found and checked all the settings you mentioned, but still get the same error. The operating system is Windows 7.

     
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  • smittywriter412
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    5. smittywriter412,
    Sep 11, 2012 1:12 PM   in reply to mkam_2012
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    I encountered the same issue. Were you ever able to resolve this? I am currently running Distiller 10.0.0.396, FM 10.0.2.419, and Professional 10.0.0.0 on Windows 7.

     

    In order to get an EPS file to print from a printer with the correct transparency, I have to print using the "Save As PDF" option from the file menu so I can deselect the "Convert CMYK Colors to RGB". I found that the book file received this ct_T3HdrDict error, so I tried printing my files separately. Turns out the Front file prints beautifully, but not the Body file.

     

    My Body file has imported Adobe Illustrator files, which I read on a different forum could cause problems with Distiller (and open a whole other can of worms for me...) But when you mentioned the Courier font issue, I discovered that Windows 7 does NOT have Courier, but Courier New (sorry if this is old news - I'm new to 7). I replaced all instances of Courier in my document with Courier New, and the Save As PDF option now works for me. I used the Fonts pod to easily replace the fonts (View > Pods > Fonts).

     

    Hope that helps.

    Smitty

     
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  • Cory R. Carpenter
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    6. Cory R. Carpenter,
    Sep 11, 2012 1:55 PM   in reply to smittywriter412
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    According to Adobe Support, there is a known issue with Save As PDF and the FM engineers are aware of it.

     

    See this thread regarding Save As PDF not honoring .joboptions: http://forums.adobe.com/message/4522427#4522427

     

    The quick summary is that when you use Save As PDF in FM10/FM11, your custom .joboptions file is not honored, so things like font-embedding and PDF-compatibility level are set to default values.

     

    I have demonstrated that this behavior is caused by the fmpdfreflow.dll plugin, regardless of whether using Distiller 9 or Distiller X, and that it still exists in FM11.

     

    The only workaround of which I'm aware is to do one of the following:

    • Replace fmpdfreflow.dll with the version from FM9
    • Disable the plugin entirely by editing maker.ini and commenting out the line that references fmpdfreflow.dll

     

    I sincerely hope we see a fix for this soon, or that Adobe will at least "bless" the substitution of the FM9 version of the DLL file... .

     
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  • mkam_2012
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    7. mkam_2012,
    Sep 11, 2012 11:40 PM   in reply to smittywriter412
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    Many thanks for bringing the font issue to my attention even such a long time after I posted the question. I was not aware of the fact that Courier is supposed to be Courier New in Windows 7. Changing the fonts in my document accordingly has fixed my issue and I can create the PDF using the Save As PDF option now.

     

    Maria

     
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