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JamesMcLuckie
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Error Message When Installing eLearning Suite on New PC

May 11, 2012 1:32 AM

Hi. I have been using the eLearning Suite 2 since its launch last year. I recently treated myself to a new PC (64 bit, Windows 7) and have downloaded the software again from the Adobe site so that I could reinstall it.

 

The download (via the Akami download) seems to go fine until I try to extract the files. I then get the following error message: A problem occurred while extracting some files. Check available space on your computer and the write privileges on the destination folder.

 

The priviledges are all fine, as I have installed a lot of software into exactly the same folder already. And there's about 600GB of space left on the drive. I also also came across the files that I used before to install the suite on my old PC, and got exactly the same message.

 

Am at a loss to understand what is wrong. Any ideas?

 
Replies
  • Currently Being Moderated
    May 11, 2012 1:51 AM   in reply to JamesMcLuckie

    Your partition is larger than 500GB. Downsize it to something below. Older software cannot deal with such large drives - a limitation in older file I/O APIs.

     

    Mylenium

     
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  • Currently Being Moderated
    May 11, 2012 2:30 AM   in reply to JamesMcLuckie

    Please reall do try. It's easy enough in Win 7's disk management utility. "Installing it on a separate drive" has no mkeaning - some components will always end up on teh system root drive regardless and then the issue would stil lbe the same.

     

    Mylenium

     
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    May 11, 2012 12:33 PM   in reply to JamesMcLuckie

    Ah, good to know. Strange that they got corrupted. That (known) issue should long be fixed...

     

    Mylenium

     
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