Photoshop CS6 will not install: "The download appears corrupt... (-60)."

[Guest]

"...Press Cancel, wait a few minutes and try again. (-60)"

I've tried multiple times, but continue to get the same error.  I've been able to download and install Dreamweaver, InDesign, and Premiere Pro with any problems.

[benfryc]

I'm having the same issue. I downloaded the creative suite cleaner tool, ran it and deleted the PS CS6 beta files, and it was still giving me this error. I've since rebooted and I'm downloading it again. Waiting on results...

[benfryc]

Update - the restart seems to have done the trick. Photoshop is now installing for me. Grab the cleaner tool here: http://www.adobe.com/support/contact/cscleanertool.html

[Guest]

I don't have the beta installed, so perhaps my problem is different...I'll try restarting OS X and see what happens.

[abowling]

I am experiencing the same problems on Mac OSX 10.7.3. I did have the CS6 Photoshop Beta installed prior to subscribing to the Creative Cloud, but uninstalled it per request of the Adobe Application Manager (Creative Cloud Client?). First few attempts of installing PS CS6, ended with "The download appears corrupt... (-60)". All of the other software programs that I needed installed fine.  Numerous restarts did nothing to help. I then ran the CS Cleaner Tool and removed all of CS6 and also CS5 from the computer, and rebooted. The next attempt resulted in an error code -4. After another reboot, I am back at "The download appears corrupt... (-60)". Restarting the computer does nothing to help.

Below is the log output (Removed what looked like session keys/serial numbers and replaced them with x's. I think they are safe to post, but wanted to be on the safe side.):

05/11/12 12:40:41:178 | [INFO] |  |  |  |  |  |  | Session is created and key generated is XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

05/11/12 12:40:41:184 | [INFO] |  |  |  |  |  |  | getIfProdInstalledInLang : product with adobeCode : {XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX} is not installed

05/11/12 12:40:41:612 | [INFO] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | The value of ETAG for the file is "458dee0aea908cbf2ee8fe75028223ed:1335651561"

05/11/12 12:40:42:654 | [INFO] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | The value of ETAG for the file is "1219c9a82eb11f915a5db2a227e99e94:1335651561"

05/11/12 12:40:43:744 | [INFO] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | The value of ETAG for the file is "5e1223af0bed85f1384f80f014a3267f:1335585814"

05/11/12 12:41:02:130 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 3

05/11/12 12:41:02:130 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 1

05/11/12 12:41:02:130 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 4

05/11/12 12:41:02:131 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 0

05/11/12 12:41:02:134 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 5

05/11/12 12:41:02:134 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 2

05/11/12 12:41:02:159 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 0

05/11/12 12:41:02:159 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 1

05/11/12 12:41:02:159 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 4

05/11/12 12:41:02:160 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 3

05/11/12 12:41:02:163 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 2

05/11/12 12:41:02:164 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 5

05/11/12 12:41:02:187 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 4

05/11/12 12:41:02:188 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 1

05/11/12 12:41:02:188 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 3

05/11/12 12:41:02:189 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 0

05/11/12 12:41:02:192 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 5

05/11/12 12:41:02:193 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 2

05/11/12 12:41:02:216 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 1

05/11/12 12:41:02:216 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 0

05/11/12 12:41:02:216 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 3

05/11/12 12:41:02:218 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 4

05/11/12 12:41:02:221 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 2

05/11/12 12:41:02:222 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 5

05/11/12 12:41:02:246 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 3

05/11/12 12:41:02:246 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 1

05/11/12 12:41:02:246 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 0

05/11/12 12:41:02:248 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 4

05/11/12 12:41:02:251 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 2

05/11/12 12:41:02:251 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 5

05/11/12 12:41:02:275 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 1

05/11/12 12:41:02:275 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 0

05/11/12 12:41:02:275 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 4

05/11/12 12:41:02:276 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 3

05/11/12 12:41:02:279 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 5

05/11/12 12:41:02:279 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 2

05/11/12 12:41:02:304 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 3

05/11/12 12:41:02:304 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 0

05/11/12 12:41:02:304 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 4

05/11/12 12:41:02:305 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 1

05/11/12 12:41:02:308 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 2

05/11/12 12:41:02:309 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 5

05/11/12 12:41:02:333 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 0

05/11/12 12:41:02:333 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 1

05/11/12 12:41:02:333 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 4

05/11/12 12:41:02:335 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 3

05/11/12 12:41:02:338 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 2

05/11/12 12:41:02:338 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 5

05/11/12 12:41:02:363 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 3

05/11/12 12:41:02:363 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 1

05/11/12 12:41:02:363 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 4

05/11/12 12:41:02:363 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 0

05/11/12 12:41:02:367 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 2

05/11/12 12:41:02:367 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 5

05/11/12 12:41:02:392 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 4

05/11/12 12:41:02:392 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 0

05/11/12 12:41:02:392 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 1

05/11/12 12:41:02:393 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 3

05/11/12 12:41:02:396 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 2

05/11/12 12:41:02:396 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 5

05/11/12 12:41:02:421 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 0

05/11/12 12:41:02:421 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 1

05/11/12 12:41:02:421 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 3

05/11/12 12:41:02:422 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 4

05/11/12 12:41:02:425 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 2

05/11/12 12:41:02:425 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 5

05/11/12 12:41:02:450 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 4

05/11/12 12:41:02:450 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 3

05/11/12 12:41:02:451 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 0

05/11/12 12:41:02:451 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 1

05/11/12 12:41:02:455 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 2

05/11/12 12:41:02:455 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 5

05/11/12 12:41:02:479 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 3

05/11/12 12:41:02:479 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 0

05/11/12 12:41:02:479 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 1

05/11/12 12:41:02:480 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 4

05/11/12 12:41:02:483 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 5

05/11/12 12:41:02:483 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 2

05/11/12 12:41:02:507 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 4

05/11/12 12:41:02:508 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 1

05/11/12 12:41:02:508 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 3

05/11/12 12:41:02:509 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 0

05/11/12 12:41:02:511 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 2

05/11/12 12:41:02:512 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 5

05/11/12 12:41:02:537 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 1

05/11/12 12:41:02:537 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 0

05/11/12 12:41:02:537 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 3

05/11/12 12:41:02:539 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 5

05/11/12 12:41:02:540 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 4

05/11/12 12:41:02:540 | [ERROR] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Checksum validation failed for segment 2

05/11/12 12:41:02:732 | [WARN] | A1CB10E5-2250-4717-BE9C-A656D8225ADB |  |  |  |  |  | Some Error has come during download operation with Error type - -60, and Error Code - 417

[abowling]

Ran the creative suite cleaner, again, and I am still having the same problem after reboot.

I am seeing this in the logs when AAM starts a session:

05/11/12 13:16:14:820 | [ERROR] |  |  |  |  |  |  | Failed to get the pref data from the opm db

05/11/12 13:16:25:327 | [INFO] |  |  |  |  |  |  | Launching AAM Helper process

05/11/12 13:16:25:327 | [INFO] |  |  |  |  |  |  | process path = /Applications/Utilities/Adobe Application Manager/CCM/Utilities/AAMHelper

05/11/12 13:16:25:327 | [INFO] |  |  |  |  |  |  | process args =

05/11/12 13:16:25:327 | [INFO] |  |  |  |  |  |  | --pipename=5A08F796-E327-4DC3-84B4-27EA792F4F85

05/11/12 13:16:28:322 | [INFO] |  |  |  |  |  |  | Session is created and key generated is A23A00AF-A9A0-4BC2-9733-BEB1DF50849D

05/11/12 13:16:28:334 | [ERROR] |  |  |  |  |  |  | getIfProdInstalledInLang : Error in initiating PDB session

[Guest]

Restarting Mac OS X hasn't helped.  There is nothing to clean with the cleaner.  Just CS6 items that I just installed.

[abowling · Accepted solution]

I think I found a workaround for it. I downloaded the trial version of Photoshop CS6 from the Adobe website, and installed it as a trial. At some point during the installation it did use my AdobeID. After the installation, it appears to be activated. The option to deactivate the software appears under the help menu. When clicking on this, it seems to have recognized my cloud subscription, and gives me the choice to deactivate. So, it appears to work. The Adobe Application Manager recognizes Photoshop as being installed, and all of the other programs I needed downloaded and installed just fine afterwards.

[Guest]

Cool!!!  It seems to have worked for me as well.  Thanks.