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I subscribed to Creative Cloud, but it's telling me I'm in Tryout mode

Engaged ,
May 11, 2012 May 11, 2012

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I just subscribed to Creative Cloud. I downloaded a bunch of apps. Tried them all out. All was well.

But then I opened After Effects CS6 and it was telling me that I was in a Trial mode. Huh??

I then opened Adobe Illustrator CS6 and it's the same thing. What's going on?

The only thing I can think of is: I logged into my office computer (I did this at home so far) and downloaded from there as well.

Is it because I was signed in on my work machine that now my home machine is suddenly in trial mode?

I didn't have any of the applications opened in more than one place.

What's going on?

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correct answers 1 Correct answer

May 11, 2012 May 11, 2012

Hi All,

What operating system are you using?

I would recommend trying the steps mentioned below:

1. Launch the application which says you are in trial mode.

2. On the Creative Cloud application trial screen, click on "License this Software".

3. Sign in with your Adobe ID associated with your Creative Cloud membership.

Please reply to this thread if the issue persists.

Thanks

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Explorer ,
May 11, 2012 May 11, 2012

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Same here! 

Downloaded Photoshop and fired it up to go back on my work. But a trail messege poped-up and asking for a legal key

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Community Beginner ,
May 11, 2012 May 11, 2012

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+1

Lets just hope they resolve this issue within 30 days!!

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May 11, 2012 May 11, 2012

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Hi All,

What operating system are you using?

I would recommend trying the steps mentioned below:

1. Launch the application which says you are in trial mode.

2. On the Creative Cloud application trial screen, click on "License this Software".

3. Sign in with your Adobe ID associated with your Creative Cloud membership.

Please reply to this thread if the issue persists.

Thanks

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Community Beginner ,
May 11, 2012 May 11, 2012

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I'm in, I was clicking validate license earlier and it wasn't validating but it is now.

Thanks

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Explorer ,
May 11, 2012 May 11, 2012

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I am having the same problem.

Photoshop and Premiere are ok but Illustrator and After effects keep asking for a serial.

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Explorer ,
May 11, 2012 May 11, 2012

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When i follow your steps, i finaly need to type in a serial number. For some reason Photoshop and Illustrator ar working fine now. Maby there is some soort of delay becouse it is so bussy today (a lot of foks are installing these apps now) so.. i wait and see.

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May 11, 2012 May 11, 2012

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Hi Nielheesakkers,

Did you try the steps mentioned above?

yoRR-nl, please let us know if the products show you the trial screen again.

Thanks

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Participant ,
May 11, 2012 May 11, 2012

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i have a creative cloud subscription. But when follow your steps at the end the application asks me the serial number

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May 11, 2012 May 11, 2012

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Hi matteociaociao,

Which Creative Cloud applications are you having this issue with?

Thanks

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Participant ,
May 11, 2012 May 11, 2012

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after effects

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Community Beginner ,
May 11, 2012 May 11, 2012

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All apps want Serial Key after login in and clicking on that licence button ... 😕

Oh and I havent had any beta or trials before installed.

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New Here ,
May 11, 2012 May 11, 2012

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I have the same problem I using Mac OS X and Chrome for browser and when I go to my Creative Cloud page it ask me to upgrade if I want more storage and to access Business Catalyst. Just FYI my bank account shows that I pay already.

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New Here ,
May 11, 2012 May 11, 2012

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Yes same problem with me.  It says that I have a full subscription in the order history / subscription area but when I try to go to things like Business Catalyst it says this:  https://img.skitch.com/20120511-818h48pw9t6sjnpdc3hjma3ekf.png .  Likewise in the top right of the CC area it tells me to 'Upgrade".

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New Here ,
May 11, 2012 May 11, 2012

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It looks like Adobe fix it, at least mine is working fine now

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New Here ,
Mar 15, 2013 Mar 15, 2013

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I´m also having this problem with premier and after efects. Photoshop and Muse are ok. i have OSX 10.8.2. I have done every step but didn´t have the problem solve.

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Explorer ,
May 11, 2012 May 11, 2012

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What I did is the following.

I downloaded CS6 master collection trail which I have used the past week.

Today I removed the compleet suite with: AdobeCreativeSuiteCleanerTool

Downloaded the Adobe Application Manager and installed everything. Inbetween every step I restarted.

When starting an application I choose license application.

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Explorer ,
Aug 07, 2012 Aug 07, 2012

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Where do you find the "License this software" option? I was using the software fine over the last few days and I am suddenly getting this Trail mode screen for all apps. I downloaded the software from Creative Cloud. It was working and not it is all in Trial mode. Does anyone have an answer?

I tried the tech support chat but kept getting knocked off. I am starting to think signing up for the Cloud package was a bad idea

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New Here ,
Mar 13, 2013 Mar 13, 2013

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Didn't work for me. Probably because I never received a mail from Adobe with a serial code.

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Adobe Employee ,
Mar 13, 2013 Mar 13, 2013

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Joeri26 Creative Cloud subscribers do not receive serial numbers.  Please review this thread in detail as something is not allowing the Adobe Application Manager to communicate with Adobe.  This is why your subscription is not being seen and you are asked for a serial number.

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New Here ,
Mar 13, 2013 Mar 13, 2013

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Well, I've reviewed this thread in detail. Tried some of the suggestions. Nothing seems to work. 2Gb of online storage and trial versions of all the apps. I need "something" to communicate with Adobe to get my subscription up and running. Mind you, I'm a paying for this.

I'm seeing posts where people are mentioning a welcoming mail. I haven't received one of those either. Could it be that an activation mail still needs to come my way? I've purchased Creative Cloud more than 24 hours ago.

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Adobe Employee ,
Mar 13, 2013 Mar 13, 2013

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Joeri26 the welcome e-mails are no longer sent out which is why you have not received one.  If you have completed the steps in this discussion thread then I would recommend either contacting our support team at http://adobe.ly/yxj0t6 or possibly opening a new discussion threads with the exact specifics of your situation.

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Adobe Employee ,
Mar 13, 2013 Mar 13, 2013

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@joeri26 - Are you signed up under a different Adobe ID than the one you are posting with here? The Adobe ID you are using for posting here is a free/trial account. You can reply to me at kenrice@adobe.com since I do not want you sharing your email address in a public forum.

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New Here ,
May 30, 2013 May 30, 2013

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I'm also having this problem.  I finshed off the trial version of After effects six.  Bought the yearly subscription.  Then I cleaned off all remnants of the earlier program install.  And brought AE in through the applicaiton manager.  Even when I sign in it asks me for a serial number.  please help

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Adobe Employee ,
May 31, 2013 May 31, 2013

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Dunbar2222 please see Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html to resolve your network configuration difficulties.  If you are being prompted to enter a serial number then this is due to the Adobe Application Manager being unable to contact the Adobe activation servers.

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