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How do I know I am subscribed?

May 11, 2012 11:38 AM

Tags: #subscription #receipt

I have a Dreamweaver monthly subscription.

Today I have signed in and downloaded all Creative Cloud Apps. All seems fine. Licences appear to have activated ok (other than Photoshop but thats another issue).

 

However I have recieved nothing such as an email Receipt indicating I have upgraded to CC.

Also My Products and services shows I have a Dreamweaver Subscription Edition (month-to-month).

 

Nothing shows that indicates I have upgraded or are now using a CC subscription?

 

Is this correct?

Will it switch over once my monthly Dreamweaver subscription is renewd?

 

regards

AndyG.

499 Views   7 Replies   Latest reply: Mag50Cal, May 11, 2012 1:11 PM
 
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  • Mag50Cal
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    1. Mag50Cal,
    May 11, 2012 12:05 PM   in reply to webdevandy
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    @webdevandy, if you've redeemed your subscription then you should be able to see a 10GB storage space. With that you can confirm that your subscription is active and once your subscription is renewed, you'll still be able to confirm that your subscription is valid and active through this option.

    If the subscription renewal is not successful, at application launch you'll receive a serial number request again.

     
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  • webdevandy
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    2. webdevandy,
    May 11, 2012 12:13 PM   in reply to Mag50Cal
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    why is it only 10GB?

    it clearly states in the FAQ: 20GB of cloud storage space on www.creativecloud.com

     
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  • Mag50Cal
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    3. Mag50Cal,
    May 11, 2012 12:15 PM   in reply to webdevandy
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    @webdevandy, 20GB storage space is available with an entire Suite Subscription. If you've subscribed monthly for a complete suite, then you're eligible for a 20GB storage space redemption.

     

    -Shushobhan

     
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  • webdevandy
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    4. webdevandy,
    May 11, 2012 12:18 PM   in reply to Mag50Cal
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    I have a Dreamweaver monthly subscription.

    How do I upgrade to a Creative Cloud Yearly subscription at the discount rate of $29.99/mth?

     
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  • Mag50Cal
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    5. Mag50Cal,
    May 11, 2012 12:40 PM   in reply to webdevandy
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    @webdevandy, to upgrade to creative cloud yearly, you can click on the link on the top right corner of the Apps and Services screen that shows Upgrade to yearly subscription. Since you've already had purchased the Dreamweaver monthly subscription, the price mentioned is already a discounted rate.

     

    -Shushobhan

     
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  • webdevandy
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    6. webdevandy,
    May 11, 2012 1:09 PM   in reply to Mag50Cal
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    no such link is displayed!

     
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  • Mag50Cal
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    7. Mag50Cal,
    May 11, 2012 1:11 PM   in reply to webdevandy
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    @webdevandy, please contact customer service at Adobe for further info on this.

     
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