Error Message When Installing eLearning Suite on New PC

[JamesMcLuckie]

Hi. I have been using the eLearning Suite 2 since its launch last year. I recently treated myself to a new PC (64 bit, Windows 7) and have downloaded the software again from the Adobe site so that I could reinstall it.

The download (via the Akami download) seems to go fine until I try to extract the files. I then get the following error message: A problem occurred while extracting some files. Check available space on your computer and the write privileges on the destination folder.

The priviledges are all fine, as I have installed a lot of software into exactly the same folder already. And there's about 600GB of space left on the drive. I also also came across the files that I used before to install the suite on my old PC, and got exactly the same message.

Am at a loss to understand what is wrong. Any ideas?

[Mylenium]

Your partition is larger than 500GB. Downsize it to something below. Older software cannot deal with such large drives - a limitation in older file I/O APIs.

Mylenium

[JamesMcLuckie]

Thank you for the reply, Mylenium. I doubt that is the issue. I have tried installing it on the same PC on a separate drive, which has 67GB free, and I get the same problem.

[Mylenium]

Please reall do try. It's easy enough in Win 7's disk management utility. "Installing it on a separate drive" has no mkeaning - some components will always end up on teh system root drive regardless and then the issue would stil lbe the same.

Mylenium

[JamesMcLuckie]

Thanks, Mylenium. I will try it and see if it works.

[JamesMcLuckie · Accepted solution]

It turns out that the problem was I downloaded the files via Google Chrome. I tried both the Akaimi and the alternate files, and neither worked.

When I downloaded the alternate files via Firefox, they worked first time. No further tinkering required.

Thank you for your help, Mylenium. Have a lovely weekend.

[Mylenium]

Ah, good to know. Strange that they got corrupted. That (known) issue should long be fixed...

Mylenium