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Currently Being Moderated

CS6 Extended - Crashing Like Crazy

May 11, 2012 2:01 PM

Mac Pro; Mac OS 10.7.3; 16GB ram; ATI Radeon HD 5770 1024 MB

 

Just installed CS6 Extended a couple of days ago, after deinstalling the beta and verifying permissions.

 

I seem to be crashing a lot - I'd say half a dozen times over the past day or so. I make a path (e.g. a simple rectangle), 3D layer from that path, then start to work with extrusion and revolving the extrusion. All of a sudden, the object will disappear from view, though its representation still appears on the layer thumbnail. I'll click different layers, trying to get the object back, then the program crashes. I've sent all the reports to Adobe.

 

The beta rarely crashed on me at all; but this release seems very unstable. I'm not able to get anything done in the 3D module without eventually crashing per the above.

 

Is anyone experiencing similar problems?

 
Replies 1 2 Previous Next
  • Currently Being Moderated
    May 11, 2012 3:10 PM   in reply to JoeLigo

    I found a few reports with your email address - and you're crashing in MacOS OpenGL drivers.

    This appears to be a bug that Apple introduced in MacOS 10.7.3, and is limited to certain "deprecated" cards (according to Apple).

    It doesn't appear to be fixed in 10.7.4. We have informed Apple, and provided them with the crash report data for them to diagnose the problem.

     

    Until Apple can fix their driver code, you may want to turn off the GPU features in Photoshop's preferences.

     
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  • Currently Being Moderated
    May 11, 2012 3:21 PM   in reply to JoeLigo

    Hi,

     

    Do you submit the crash reports with this (rochester.rr.com) domain? If so we have a bug report and are investigating.

     

    If the domain isn't yours, let me know and I can contact you to get more info.

     

    regards,

    steve

     
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  • Noel Carboni
    23,534 posts
    Dec 23, 2006
    Currently Being Moderated
    May 12, 2012 10:43 AM   in reply to JoeLigo

    I have a Radeon HD 5670 with 1 GB of DDR5 display RAM on my PC (not Mac), and I don't have any problem running Photoshop CS6 smoothly and interactively.    This card is PLENTY powerful enough to run Photoshop.

     

    Your 5770 is more powerful by about 30% than my 5670.

     

    Honestly, I'd suspect anyone telling you your card is underpowered of pulling your leg.

     

    -Noel

     
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  • Noel Carboni
    23,534 posts
    Dec 23, 2006
    Currently Being Moderated
    May 12, 2012 11:25 AM   in reply to JoeLigo

    Yes, I can believe that's true.  This is the downside of Apple having to approve every driver update before it becomes available to customers.  The upside is that only good versions are supposed to get out there.

     

    When the dust settles from the Photoshop CS6 release things will likely get better.  I'm a little surprised though, that this hasn't already had more attention paid to it, since Photoshop CS6 beta has been out for a couple of months already.  Plus, while there were a couple of hiccups, ATI has done a pretty good job lately with their drivers on the PC side; I'd expect good quality from them on the Mac as well.

     

    In the interim, as a workaround have you tried the various advanced Graphics Processor settings available in Photoshop - Preferences - Performance?

     

    -Noel

     
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  • Currently Being Moderated
    May 12, 2012 11:30 AM   in reply to JoeLigo

    No conflict. And that card is not underpowered (it would probably work perfectly in 10.6.8 or 10.7.2).

    We tested the 5770 quite a bit, and it worked fine - until 10.7.3 was released.

     

    Apple introduced a bug in their OpenGL drivers in 10.7.3, but it only affects certain cards.

    When we asked Apple about this, the cards that are affected are on their "deprecated" list.  I can make guesses about how an engineer might make a mistake based on that information, but I don't know for certain, and we don't have access to Apple's code to know what the exact mistake might be.

     

    We are talking to Apple about this, but it doesn't currently appear that Adobe can do anything about the driver bug -- we probably have to wait for Apple to fix it.

     
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  • Noel Carboni
    23,534 posts
    Dec 23, 2006
    Currently Being Moderated
    May 13, 2012 6:47 AM   in reply to JoeLigo

    That sounds very much like the kind of instability a driver can cause.

     

    I believe you'll be able to either lower the Photoshop GPU usage to "Basic" or disable it entirely and see an improvement in stability.

     

    -Noel

     
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  • Currently Being Moderated
    May 13, 2012 8:36 AM   in reply to Noel Carboni

    Photoshop 5.5 and beta 6 workrd fine in OSX 10.7.4. When in the released version of CS6, the 3D Environment is literaly useless. Any attempt to save in 3D, attemp to alter color, and render with reflection effects crashes Photoshop. The GPU is at "basic", when turned off the 3D environment is not accessible. Mac Pro , 32 gb ram, 4 - 480gb SSD drives & NVIDIA GeForce 7300 GT 256 MB. The fact that version prior to the CS6 release were working has me puzzled. To be sure, I just duplicated my CS6 attempted project in CS5 at it prefomed flawlessly.

     
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  • Currently Being Moderated
    May 13, 2012 12:40 PM   in reply to JoeLigo

    Yes, that sounds like the video card driver, but could also be related to bugs in Spaces (which Apple so far has not fixed).

     

    7300 GT - that shouldn't be available for 3D in the first place, that driver is known NOT to work correctly (and it was disabled in previous versions of Photoshop as well).

     

     

    Could you please post your Help->System Info log?

     
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  • Currently Being Moderated
    May 13, 2012 3:25 PM   in reply to gwbeers

    Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64

    Operating System: Mac OS 10.7.4

    System architecture: Intel CPU Family:6, Model:15, Stepping:6 with MMX, SSE Integer, SSE FP, SSE2, SSE3

    Physical processor count: 4

    Processor speed: 2660 MHz

    Built-in memory: 32768 MB

    Free memory: 24698 MB

    Memory available to Photoshop: 31271 MB

    Memory used by Photoshop: 80 %

    Image tile size: 1024K

    Image cache levels: 4

    OpenGL Drawing: Enabled.

    OpenGL Drawing Mode: Basic

    OpenGL Allow Normal Mode: False.

    OpenGL Allow Advanced Mode: False.

    OpenGL Allow Old GPUs: Not Detected.

    OpenGL Version: 2.1 NVIDIA-7.0.52

    OpenCL Unavailable

    Video Card Vendor: NVIDIA Corporation

    Video Card Renderer: NVIDIA GeForce 7300 GT OpenGL Engine

    Display: 1

    Main Display

    Display Depth:= 32

    Display Bounds:=  top: 0, left: 0, bottom: 1600, right: 2560

    Video Renderer ID: 16917516

    Video Card Memory: 234 MB

    Video Rect Texture Size: 4096

    Serial number: xxxxxxxxxxxxx

    Application folder: Glenn's Mac:Applications:Adobe CS 6:Adobe Photoshop CS6:

    Photoshop scratch has async I/O enabled

    Scratch volume(s):

      Glenn's Mac, 223.3G, 129.1G free

    Required Plug-ins folder: Glenn's Mac:Applications:Adobe CS 6:Adobe Photoshop CS6:Adobe Photoshop CS6.app:Contents:Required:

    Primary Plug-ins folder: Glenn's Mac:Applications:Adobe CS 6:Adobe Photoshop CS6:Plug-ins:

    Additional Plug-ins folder: not set

     

     

    Installed components:

     

     

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       ICUConverter.framework   ICUConverter   3.61   "gtlib_3.0" "." "16615"

       ICUData.framework   ICUData   3.61   "gtlib_3.0" "." "16615"

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       image_flow.framework   AdobeAIF   3.0.00   62.490293

       image_runtime.framework   AdobeAIF   3.0.00   62.490293

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       wrservices.framework        

     

     

     

     

    Required plug-ins:

     

     

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       Lens Flare 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

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       Wave 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       Wavefront|OBJ 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”

       Wind 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       Wireless Bitmap 13.0 20120315.r.428 2012/03/15:21:00:00  ©1989-2012 Adobe Systems Incorporated - from the file “WBMP.plugin”

       ZigZag 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

     

     

    Optional and third party plug-ins:

     

     

       Alien Skin Autolayer 3 Autolayer 3 3.0.0 15815 2010-08-03 10:26 Copyright © 2010 Alien Skin Software, LLC - from the file “Alien Skin Autolayer 3.8li.plugin”

       Alien Skin Blow Up 2 Batch Blow Up 2 Batch Automation 2.1.1.1146 17236 Copyright © 2009 Alien Skin Software, LLC - from the file “Blow Up 2 Batch Automation.plugin”

       Alien Skin Blow Up 2 Blow Up 2 Automation 2.1.1.1146 17236 Copyright © 2009 Alien Skin Software, LLC - from the file “Blow Up 2 Automation.plugin”

       Anaglyph Flip AnaglyphFlip 1.6.0 ©2011 Flaming Pear Software - from the file “AnaglyphFlip.plugin”

       Animal Fur Eye Candy 6 6.1.1.1058 17502 Copyright © 2011 Alien Skin Software, LLC - from the file “Eye Candy 6.plugin”

       AntiGhost AntiGhost 1.6.0 ©2011 Flaming Pear Software - from the file “AntiGhost.plugin”

       AutoEye 2 �1993-2010 Auto FX Incorporated - from the file “AUTOEYE-64bit.plugin”

       BackgroundFilter NO VERSION - from the file “BackgroundFilter.plugin”

       Backlight Eye Candy 6 6.1.1.1058 17502 Copyright © 2011 Alien Skin Software, LLC - from the file “Eye Candy 6.plugin”

       Bevel Eye Candy 6 6.1.1.1058 17502 Copyright © 2011 Alien Skin Software, LLC - from the file “Eye Candy 6.plugin”

       Black and White Film Exposure 3 3.0.6.1114 17623 Copyright © 2009 Alien Skin Software, LLC - from the file “Alien Skin Exposure 3.8bf.plugin”

       Blemish Concealer Image Doctor 2 2.1.1.1069 17283 Copyright © 2007 Alien Skin Software, LLC - from the file “Image Doctor 2.plugin”

       Blow Up 2 Batch UI Blow Up 2 2.1.1.1146 17236 Copyright © 2009 Alien Skin Software, LLC - from the file “Blow Up 2.plugin”

       Blow Up 2 Render Blow Up 2 2.1.1.1146 17236 Copyright © 2009 Alien Skin Software, LLC - from the file “Blow Up 2.plugin”

       Blow Up 2 UI Blow Up 2 2.1.1.1146 17236 Copyright © 2009 Alien Skin Software, LLC - from the file “Blow Up 2.plugin”

       Bokeh Bokeh 2 2.0.1.377 17620 Copyright © 2010 Alien Skin Software, LLC - from the file “Alien Skin Bokeh 2.8bf.plugin”

       Brick Wall Eye Candy 6 6.1.1.1058 17502 Copyright © 2011 Alien Skin Software, LLC - from the file “Eye Candy 6.plugin”

       Brushed Metal Eye Candy 6 6.1.1.1058 17502 Copyright © 2011 Alien Skin Software, LLC - from the file “Eye Candy 6.plugin”

       Burnt Edges Xenofex 2 2.6.1.1078 17365 Copyright © 2007 Alien Skin Software, LLC - from the file “Xenofex 2.plugin”

       ChromaSolarize ChromaSolarize 1.6.0 ©2011 Flaming Pear Software - from the file “ChromaSolarize.plugin”

       Chrome Eye Candy 6 6.1.1.1058 17502 Copyright © 2011 Alien Skin Software, LLC - from the file “Eye Candy 6.plugin”

       Circle to Square Circle To Square 1.6.0 ©2011 Flaming Pear Software - from the file “Circle To Square.plugin”

       Classic Mosaic Xenofex 2 2.6.1.1078 17365 Copyright © 2007 Alien Skin Software, LLC - from the file “Xenofex 2.plugin”

       Color Efex Pro 4 4.000, Copyright © 2000-2011 Nik Software Inc. - from the file “Color Efex Pro 4.plugin”

       Color Film Exposure 3 3.0.6.1114 17623 Copyright © 2009 Alien Skin Software, LLC - from the file “Alien Skin Exposure 3.8bf.plugin”

       Color Pencil Snap Art 2 2.1.1.1029 17510 Copyright © 2011 Alien Skin Software, LLC - from the file “Snap Art 2.plugin”

       Comics Snap Art 2 2.1.1.1029 17510 Copyright © 2011 Alien Skin Software, LLC - from the file “Snap Art 2.plugin”

       Constellation Xenofex 2 2.6.1.1078 17365 Copyright © 2007 Alien Skin Software, LLC - from the file “Xenofex 2.plugin”

       Corona Eye Candy 6 6.1.1.1058 17502 Copyright © 2011 Alien Skin Software, LLC - from the file “Eye Candy 6.plugin”

       Cracks Xenofex 2 2.6.1.1078 17365 Copyright © 2007 Alien Skin Software, LLC - from the file “Xenofex 2.plugin”

       Crumple Xenofex 2 2.6.1.1078 17365 Copyright © 2007 Alien Skin Software, LLC - from the file “Xenofex 2.plugin”

       Demitone 25 Demitone 25 1.6.0 ©2011 Flaming Pear Software - from the file “Demitone 25.plugin”

       Demitone 50 Demitone 50 1.6.0 ©2011 Flaming Pear Software - from the file “Demitone 50.plugin”

       Dfine 2.0 NO VERSION - from the file “Dfine2.plugin”

       Diamond Plate Eye Candy 6 6.1.1.1058 17502 Copyright © 2011 Alien Skin Software, LLC - from the file “Eye Candy 6.plugin”

       DreamSuite �1993-2010 Auto FX Incorporated - from the file “DreamSuite-64bit.plugin”

       Drip Eye Candy 6 6.1.1.1058 17502 Copyright © 2011 Alien Skin Software, LLC - from the file “Eye Candy 6.plugin”

       Dust and Scratch Remover Image Doctor 2 2.1.1.1069 17283 Copyright © 2007 Alien Skin Software, LLC - from the file “Image Doctor 2.plugin”

       Electrify Xenofex 2 2.6.1.1078 17365 Copyright © 2007 Alien Skin Software, LLC - from the file “Xenofex 2.plugin”

       Extensis 3.0.6.37, "Copyright 2010 Extensis, a division of Celartem, Inc.  All rights reserved." - from the file “ExtensisFontManagementPSCS5.plugin”

       Extrude Eye Candy 6 6.1.1.1058 17502 Copyright © 2011 Alien Skin Software, LLC - from the file “Eye Candy 6.plugin”

       FineStructuresFilter NO VERSION - from the file “FineStructuresFilter.plugin”

       Fire Eye Candy 6 6.1.1.1058 17502 Copyright © 2011 Alien Skin Software, LLC - from the file “Eye Candy 6.plugin”

       Flag Xenofex 2 2.6.1.1078 17365 Copyright © 2007 Alien Skin Software, LLC - from the file “Xenofex 2.plugin”

       Flexify 2 Flexify 2 2.7.0 ©2011 Flaming Pear Software - from the file “Flexify 2.plugin”

       Flood Flood 1.6.0 ©2011 Flaming Pear Software - from the file “Flood.plugin”

       FocalPoint 2 2.0.9 (Suite 6), Copyright © 2011 onOne Software.  All rights reserved. - from the file “FocalPointAutomation.plugin”

       FocalPoint 2 Filter 2.0.9 (Suite 6), Copyright © 2011 onOne Software.  All rights reserved. - from the file “FocalPointFilter.plugin”

       FocalPoint 2 Hidden NO VERSION - from the file “HiddenFilter.plugin”

       FocalPoint 2 Hidden NO VERSION - from the file “HiddenFilter.plugin”

       Ghost Ghost 1.6.0 ©2011 Flaming Pear Software - from the file “Ghost.plugin”

       Glass Eye Candy 6 6.1.1.1058 17502 Copyright © 2011 Alien Skin Software, LLC - from the file “Eye Candy 6.plugin”

       Gradient Glow Eye Candy 6 6.1.1.1058 17502 Copyright © 2011 Alien Skin Software, LLC - from the file “Eye Candy 6.plugin”

       Gray from Blue Gray from Blue 1.6.0 ©2011 Flaming Pear Software - from the file “Gray From Blue.plugin”

       Gray from Green Gray from Green 1.6.0 ©2011 Flaming Pear Software - from the file “Gray From Green.plugin”

       Gray from Red Gray from Red 1.6.0 ©2011 Flaming Pear Software - from the file “Gray From Red.plugin”

       HDR Efex Pro 1.200, Copyright © 2000-2011 Nik Software Inc. - from the file “HDR Efex Pro Tonemapping.plugin”

       HDR Efex Pro Metadata 1.200, Copyright © 2000-2011 Nik Software Inc. - from the file “HDR Efex Pro Metadata.plugin”

       Hidden Proxy Filter NO VERSION - from the file “PhotoFrame 4.6 Professional Edition.plugin”

       Hidden Topaz Labs Denoise - from the file “TopazRemaskAutomate.plugin”

       HotPixelsFilter NO VERSION - from the file “HotPixelsFilter.plugin”

       HSL -> RGB HSL to RGB 1.6.0 ©2011 Flaming Pear Software - from the file “HSL to RGB.plugin”

       Icicles Eye Candy 6 6.1.1.1058 17502 Copyright © 2011 Alien Skin Software, LLC - from the file “Eye Candy 6.plugin”

       Impasto Snap Art 2 2.1.1.1029 17510 Copyright © 2011 Alien Skin Software, LLC - from the file “Snap Art 2.plugin”

       India Ink India Ink 1.9.94 ©2011 Flaming Pear Software - from the file “India Ink.plugin”

       JPEG Repair Image Doctor 2 2.1.1.1069 17283 Copyright © 2007 Alien Skin Software, LLC - from the file “Image Doctor 2.plugin”

       Kyoto Color Kyoto Color 1.6.0 ©2011 Flaming Pear Software - from the file “Kyoto Color.plugin”

       Lab -> RGB LAB to RGB 1.6.0 ©2011 Flaming Pear Software - from the file “LAB to RGB.plugin”

       Lightning Xenofex 2 2.6.1.1078 17365 Copyright © 2007 Alien Skin Software, LLC - from the file “Xenofex 2.plugin”

       Little Fluffy Clouds Xenofex 2 2.6.1.1078 17365 Copyright © 2007 Alien Skin Software, LLC - from the file “Xenofex 2.plugin”

       Make Cube Tile Make Cube Tile 1.6.0 ©2011 Flaming Pear Software - from the file “Make Cube Tile.plugin”

       Make Iso Cube Tile Make Iso Cube Tile 1.6.0 ©2011 Flaming Pear Software - from the file “Make Iso Cube Tile.plugin”

       Marble Eye Candy 6 6.1.1.1058 17502 Copyright © 2011 Alien Skin Software, LLC - from the file “Eye Candy 6.plugin”

       Merge to HDR Efex Pro 1.200, Copyright © 2000-2011 Nik Software Inc. - from the file “HDR Efex Pro Automation.plugin”

       Motion Trail Eye Candy 6 6.1.1.1058 17502 Copyright © 2011 Alien Skin Software, LLC - from the file “Eye Candy 6.plugin”

       Mystical 2 �1993-2010 Auto FX Incorporated - from the file “Mystical2-64bit.plugin”

       Nik Selective Tool 2.103, Copyright © 2000-2012 Nik Software Inc. - from the file “SelectivePalette.plugin”

       Oil Paint Snap Art 2 2.1.1.1029 17510 Copyright © 2011 Alien Skin Software, LLC - from the file “Snap Art 2.plugin”

       Ornament Ornament 1.6.0 ©2011 Flaming Pear Software - from the file “Ornament.plugin”

       Pastel Snap Art 2 2.1.1.1029 17510 Copyright © 2011 Alien Skin Software, LLC - from the file “Snap Art 2.plugin”

       Pen and Ink Snap Art 2 2.1.1.1029 17510 Copyright © 2011 Alien Skin Software, LLC - from the file “Snap Art 2.plugin”

       Pencil Sketch Snap Art 2 2.1.1.1029 17510 Copyright © 2011 Alien Skin Software, LLC - from the file “Snap Art 2.plugin”

       Perfect Effects 3.0 (Suite 6.0), Copyright © 2011 onOne Software.  All rights reserved. - from the file “Perfect Effects.plugin”

       Perfect Effects Filter 3.0 (Suite 6.0), Copyright © 2011 onOne Software.  All rights reserved. - from the file “Perfect Effects.plugin”

       Perfect Effects Smart Filter 3.0 (Suite 6.0), Copyright © 2011 onOne Software.  All rights reserved. - from the file “Perfect Effects.plugin”

       Perfect Mask 5.0 (Suite 6.0), Copyright © 2011 onOne Software.  All rights reserved. - from the file “Perfect Mask.plugin”

       Perfect Mask Filter 5.0 (Suite 6.0), Copyright © 2011 onOne Software.  All rights reserved. - from the file “Perfect Mask.plugin”

       Perfect Mask Smart Filter 5.0 (Suite 6.0), Copyright © 2011 onOne Software.  All rights reserved. - from the file “Perfect Mask.plugin”

       Perfect Portrait 1.0 (Suite 6.0), Copyright © 2011 onOne Software.  All rights reserved. - from the file “Perfect Portrait.plugin”

       Perfect Portrait Filter 1.0 (Suite 6.0), Copyright © 2011 onOne Software.  All rights reserved. - from the file “Perfect Portrait.plugin”

       Perfect Portrait Smart Filter 1.0 (Suite 6.0), Copyright © 2011 onOne Software.  All rights reserved. - from the file “Perfect Portrait.plugin”

       Perfect Resize 7.0 Professional Edition 7.0.5, Copyright © 2011 onOne Software.  All rights reserved. - from the file “Automation.plugin”

       Perfect Resize 7.0 Professional Edition Batch 7.0.5, Copyright © 2011 onOne Software.  All rights reserved. - from the file “Batch.plugin”

       Perfect Resize 7.0 Professional Edition Filter 7.0.5, Copyright © 2011 onOne Software.  All rights reserved. - from the file “Filter.plugin”

       Perspective Shadow Eye Candy 6 6.1.1.1058 17502 Copyright © 2011 Alien Skin Software, LLC - from the file “Eye Candy 6.plugin”

       PGE 7 �1993-2010 Auto FX Incorporated - from the file “PGE7-64bit.plugin”

       PhotoFrame 4.6 Professional Edition 4.6.5 (Suite 6), Copyright © 2011 onOne Software. All rights reserved. - from the file “PhotoFrame 4.6 Professional Edition Automation.plugin”

       PhotoFrame 4.6 Professional Edition Batch 4.6.5 (Suite 6), Copyright © 2011 onOne Software.  All rights reserved. - from the file “PhotoFrame 4.6 Professional Edition Batch.plugin”

       PhotoFrame 4.6 Professional Edition Hidden NO VERSION - from the file “PhotoFrame 4.6 Professional Edition.plugin”

       PhotoTools 2.6 Hidden NO VERSION - from the file “HelperFilter.plugin”

       PhotoTools 2.6 Hidden NO VERSION - from the file “HelperFilter.plugin”

       PhotoTools 2.6 Professional Edition 2.6.4 (Suite 5.5.4), Copyright © 2011 onOne Software.  All rights reserved. - from the file “PhotoTools 2.6 Professional Edition.plugin”

       PhotoTools 2.6 Professional Edition Batch 2.6.4 (Suite 5.5.4), Copyright © 2011 onOne Software.  All rights reserved. - from the file “PhotoTools 2.6 Professional Edition Batch.plugin”

       PhotoTune 3 3.0.9 (Suite 5.5.4), Copyright © 2011 onOne Software.  All rights r

     
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  • Currently Being Moderated
    May 13, 2012 3:27 PM   in reply to gwbeers

    OK, that's weird - I thought that card should be disabled, but it's enabled and "allow old GPUs" isn't installed.

     

    We'll have to investigate.

     

    (honestly, the drivers for that card are among the worst known drivers)

     
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    Mark as:
  • Currently Being Moderated
    May 14, 2012 7:04 AM   in reply to Chris Cox

    Are there other drivers or firmware updates available for this card, or are you suggesting a replacement? If you're recommendind a replacement , what would you recommend?

     
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    Mark as:
  • Currently Being Moderated
    May 14, 2012 7:11 AM   in reply to gwbeers

    It is my understanding with Apple you have to take the drivers that are included with the OS update. 

     

    Windows user so not sure if you can roll back to a previous OS update which may have differet driver update.

     
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  • Currently Being Moderated
    May 14, 2012 7:17 AM   in reply to Curt Y

    I beleive that as well. But can't understand why CS5 (and the CS6 beta) has no problem with the driver and CS6 crashes while preforming identical tasks on the same project.

     
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  • Currently Being Moderated
    May 14, 2012 8:10 AM   in reply to gwbeers

    The 3D infrastructure in CS6 has changed from CS5 and needs more horsepower.  But if CS6 beta worked, CS6 Extended should also as they are virtually the same product.  Bugs identified are still being re-coded.

     
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    Mark as:
  • Currently Being Moderated
    May 15, 2012 3:45 PM   in reply to Curt Y

    Swopped the old card for a ATI Radeon HD 5770. All good!

     
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  • Noel Carboni
    23,534 posts
    Dec 23, 2006
    Currently Being Moderated
    May 15, 2012 4:49 PM   in reply to gwbeers

    Another ATI success story.  Thanks for reporting back, gw!

     

    -Noel

     
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  • Currently Being Moderated
    May 23, 2012 1:56 PM   in reply to JoeLigo

    da wn, After a ton of crashes I replaced my old video card with a new one - that helped the most obvious, reoccuring crashes but I still had a few bugs soley in the 3D mode. I spoke with Adobe 6 times with no help and finally the last tech I spoke with told me to uninstall Photoshop and reinstall it. That cured all my 3D problems to date. I now have complete a complete crash-free week! I hope writing this isn't the kiss of death....

     
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  • Noel Carboni
    23,534 posts
    Dec 23, 2006
    Currently Being Moderated
    May 23, 2012 5:57 PM   in reply to JoeLigo

    Da wn, what you're experiencing is an exception, rather than the rule.  I know that's of little consolation.

     

    I am a bit curious, though...  Why did you not download the free trial and ensure that it worked okay on your system before paying the money?

     

    -Noel

     
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    Mark as:
  • Currently Being Moderated
    May 23, 2012 6:05 PM   in reply to JoeLigo

    All programs are likely to crash from time to time -- and the most common bugs causing crashes in Photoshop CS6 aren't in Photoshop itself, but in the OS and third party plugins.

    So even in Basic mode, you may have a different crash due to a different cause.

     

    Your last reported GPU driver crash that I can find was on May 10.

    You hit a 3D crash on May 23.  We're still testing a fix for that particular issue.

    And you have 2 additional, older reported crashes in similar 3D code (but different enough that they went into different buckets).

     
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  • Currently Being Moderated
    May 24, 2012 5:54 AM   in reply to JoeLigo

    I had the same experience as da wn. I was fine with the Beta in OSX 10.7.4. The release version was the culprit.

     
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  • Currently Being Moderated
    May 24, 2012 9:09 AM   in reply to JoeLigo

    The release version is more stable -- but the crashes you've reported were also present in the beta (just not something we could fix, or further down the list from the critical ones we fixed).

     
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  • Currently Being Moderated
    May 26, 2012 6:22 AM   in reply to JoeLigo

    da wn:

    After the ATI card install and reinstall of CS6, Photoshop launched and defaulted to ADVANCED with all 3 options checked. I haven't experienced any crashes or glitches since. Since the 3D evvironment is a new toy for me, I've been spending alot of time with it and I'm pleased with the performance.

     
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  • Currently Being Moderated
    May 26, 2012 10:46 AM   in reply to JoeLigo

    da wn:

    It's important to due the Adobe "Uninstall" to remove any remnants from prior CS6 installs, before the re-install. I think you'll find the 3D environment very intuitive and a massive jump from 5.5. I played with 3D in 5.5 but it was too time consuming, where in 6, everything is in realtime and you can edit on the fly. Good luck!

     
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  • Currently Being Moderated
    May 29, 2012 11:03 AM   in reply to JoeLigo

    I got that a lot in CS5 & 5.5, but it never had any effect on the files. I didn't matter whether it was a "command-Q", a quit from the dock or from the app. Haven't seen it in 6 - yet

     
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  • Currently Being Moderated
    Jun 12, 2012 9:38 AM   in reply to JoeLigo

    We don't define Apple's standards.... We just have to try and deal with them.

     
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  • Currently Being Moderated
    Jul 16, 2012 2:00 PM   in reply to JoeLigo

    We cannot comment on unreleased versions of Apple software.

    Apple has fixed many bugs in 10.8, but they'll have to make the announcements.

     
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