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KazapCorp
KazapCorp
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URGENT! How to switch USER on a paid site in BC Partner Portal to another Adobe ID?

May 11, 2012 2:20 PM

Tags: #users #switch #portal #partner

I created three sites in MUSE.

1) For me

2 &3) for two other clients

 

UPGRADED CLIENTS SITE TO PAID

I upgraded one of the client sites in BC to a paid account under the PARTNER PORTAL section.

 

HOW TO SWITCH the USER log-in on the newly paid site to a new Adobe ID I created for the client so that I have a different ADMIN to log into?

 

I cannot seem to switch the USER to a new Adobe ID so that I can have a separate Admin for the new site. In the screen shot below, you can see that my Adobe ID is still being used for the paid account. I want to switch the account to a new Adobe ID I created for the client, but there is no button by the USERS section to be able to do this.

 

FYI: I cannot afford the insane "Partner Program" fees, so I am hoping this issue is not related to not being a paid partner.

Screen shot 2012-05-11 at 2.05.30 PM.png

 

The client wants the site up by Monday. Please help me understand how to switch the USER to a new Adobe ID so that I can have a separate Admin for the new site. My guess is that I will then use the new Adobe ID log in in MUSE to upload the files to the new ADMIN area. YES/ NO?

739 Views   4 Replies   Latest reply: Alex Pavelescu, Feb 28, 2013 2:05 AM
 
Replies
  • KazapCorp
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    1. KazapCorp,
    May 15, 2012 10:43 AM   in reply to KazapCorp
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    Apparently, there is no such thing as URGENT answers from BC employees on this forum, which I find very sad and discouraging. If I cannot get help regularly, how can I rely on the BC hosting system? On the MUSE forum, one employee tried to help, but could not provide a complete answer. I had to figure it out on my own. For anyone else struggling  with what to do, here is the answer:

     

    For any other designers in the same situation, DO NOT FOLLOW the advise found on the following link regarding setting up a client site in the Partner Portal (BAD ADVISE is on STEP 2: http://forums.adobe.com/docs/DOC-1741). Rather, set up a NEW BC trail account using a new ADOBE ID for the client.

     

    1) Create new Adobe ID for client

    2) Create new Business Catalyst (BC) TRIAL ACCOUNT for client using the new Adobe ID (which forces BC to “recognize” the new Adobe ID”)

    3) NOW you can UPGRADE the client’s site in the new “30 day trail account”

    4) If you are using MUSE to build the client’s site, MUSE will now regonize the client’s new Adobe ID and not give errors when switching accuonts in Preferences

    5) You can UPLOAD the site from MUSE and add BC modules

     
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  • Florin Carlig
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    2. Florin Carlig,
    May 15, 2012 12:50 PM   in reply to KazapCorp
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    Hi KazapCorp,

     

    Sorry about the delay in answering this. Let me check if I understood this properly: you've created a site in Muse for your client, and you want to give them access to the site so they can login. You were trying to change your login email address, trying to replace it with theirs.

     

    If this is the case, there's an easier way to do this. You'll need to invite the user as an Admin user on the site (By going to Site Settings-> Admin Users). You shouldn't change your credentials. By inviting the user on the site as an Admin, you will grant them access to the Admin section of the website, while keeping your access intact so that you can still make edits to the site and publish from Muse using your own credentials.

     

    The workaround you've found also works, but in this case, you'll need to use the client's credentials every time you want to make a change to the website from Muse - > as it's no longer linked to your account, but it's linked to theirs.

     

    If this is not the scenario you were looking for, or if you have any addtional questions or concerns about this, please let me know.

     

    Kind regards,

    Florin Carlig

     
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  • Printfits.com
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    3. Printfits.com,
    Feb 27, 2013 6:48 PM   in reply to Florin Carlig
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    I am in a similiar situation. I started a Muse trial. Created a site for my client. Ended up subscribing to Muse and Creative Cloud. Seen the option to go Partner on BC and paid for a Standard Partner. Now I am in a situation where my clients site is connected to my paid sites.

     

    He approved the site and wants to move forward with me billing him for hosting and setting up emails for his employees. And now he is getting a little worryed because I am in a forum trying to figure out how to do this instead of setting up his emails. I need to be able to bill him while utilizing the %20 comm. as well as giving him admin access for his employees to blog. This is a 120 page site I created in Muse is there anyway to turn this intoa trial site???? Someone please let me know as soon as possible thanks

     
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  • Alex Pavelescu
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    4. Alex Pavelescu,
    Feb 28, 2013 2:05 AM   in reply to Printfits.com
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    Hi

     

    You can upgrade the site plan and/or change the billing plan from your partner portal.

    Access the client tab, click on your site and on the next page you'll see this panel on the right-hand side:

     

    customerinvoice.jpg

    I've highlighted the update-related options, but if your site is already in trial-mode, as it would be if the client isn't already invoiced, you can actually go with "Upgrade Site" to choose your plan and billing options.

    When logging in to the site admin, going to Site Settings > Admin Users will allow you to grant access to additional users. (you can set privileges for these users by acccessing Site Settings > User Roles)

     

    Regarding the commission, as soon as you push the site live, the commission is assigned to your partner account, and when you meet the minimum amount that can be redeemed, you'll have the option of cashing it in, at which time you'll provide the paypal account you want to use.

     

    Hope this helps.

     

    Kind Regards,

    Alex

     
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