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Currently Being Moderated

CS6 Creative Cloud Adobe Application Manager Failure

May 11, 2012 2:28 PM

This was previously asked by another customer, however I believe the discussion was prematurely closed (marked as "answered") without being fully answered for all situations.

 

Please add my name to the list of people having problems with the new Creative Cloud installer (AdobeApplicationManager). To be clear on the symptoms:

 

1. Download the AdobeApplicationManager.dmg as prompted by Adobe.

2. Open the DMG

3. Run the AdobeApplicationManager. I have tried this both from within the DMG and from a copy I dragged to the desktop.

4. The dialog box "Initializing Installer" appears. There is not a prompt for granting disk access. Only the progress bar and the quit button.

5. Let it run for an hour -- nothing happens, except a file is created: ~/Library/Logs/AdobeDownload/LBS.log

6. The quit button does not work.

7. To stop the installer, I have to use Force Quit.

 

The contents of the LBS.log:

 

05/11/12 13:33:39:250 | [INFO] |  | Download | LBS | LBSApplicationFacade |  |  | ****************Starting LBS workflow*******************

05/11/12 13:33:39:303 | [INFO] |  | Download | LBS | LBSWorkflowManager |  |  | initializing screen

 

I attempted to re-download the DMG -- the Adobe site will not allow this. I think you are going to have to construct a clean up script to allow customers to revert their machines to the state before using the new AdobeApplicationManager. Then you will have to revisit the ApplicationManagerCode, because it is clearly incompatible with some Mac OS X Lion configurations.

 

Clicking on an application icon in the Creative Cloud applications page will issue an URL of the form "asm://..." however there is no such helper application, and hence nothing happens.

 

 

-- Robert L. Brown

-- robert@rlbrown.org (this is also my Adobe ID)

 
Replies
  • Currently Being Moderated
    May 11, 2012 2:58 PM   in reply to Robert L Brown

    Robert,

     

    I'll get an engineer to reach out to you and help diagnose the situation. They'll contact you at the email address you gave.

     

    Thanks!

    --Eric

     
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    Mark as:
  • Currently Being Moderated
    May 11, 2012 3:29 PM   in reply to Robert L Brown

    Hi Robert,

     

    We are sorry to hear about your troubles in using AAM. Sent you an email with request to a connect session. Meanwhile, please try a reboot while you get back to us.

     

    Regards,

    Anirudh

     
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    Mark as:
  • Currently Being Moderated
    May 11, 2012 4:11 PM   in reply to Robert L Brown

    Very interesting. I wouldn't expect steps 1-4 to make a difference. My suspicion is that step 5, rebooting the Mac, is what made the difference. There really shouldn't be any interaction whatsoever between the legacy Adobe Download Assistant and the current Adobe Application Manager.

     

    Anirudh, any ideas?

     
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    Mark as:
  • Currently Being Moderated
    May 11, 2012 4:36 PM   in reply to Eric Wilde

    OSX 10.7.4

     

    This doesn't work for me. Here is the sample from the activity monitor:

     

    Sampling process 809 for 3 seconds with 1 millisecond of run time between samples

    Sampling completed, processing symbols...

    Analysis of sampling AdobeApplicationManager (pid 809) every 1 millisecond

    Process:         AdobeApplicationManager [809]

    Path:            /Users/marty/Desktop/AdobeApplicationManager.app/Contents/MacOS/Adobe ApplicationManager

    Load Address:    0x1000

    Identifier:      com.adobe.AdobeApplicationManager

    Version:         6.1.51.0 (6.1.51.0)

    Code Type:       X86 (Native)

    Parent Process:  launchd [249]

     

    Date/Time:       2012-05-11 16:34:02.492 -0700

    OS Version:      Mac OS X 10.7.4 (11E53)

    Report Version:  7

     

    Call graph:

        2837 Thread_130445   DispatchQueue_1: com.apple.main-thread  (serial)

        + 2837 ???  (in AdobeApplicationManager)  load address 0x1000 + 0x9b0c  [0xab0c]

        +   2837 ???  (in AdobeApplicationManager)  load address 0x1000 + 0x9bdd  [0xabdd]

        +     2837 ???  (in AdobeApplicationManager)  load address 0x1000 + 0x9d94  [0xad94]

        +       2837 ???  (in AdobeApplicationManager)  load address 0x1000 + 0x1f929  [0x20929]

        +         2837 ???  (in AdobeApplicationManager)  load address 0x1000 + 0x1f7fa  [0x207fa]

        +           2837 ???  (in AdobeApplicationManager)  load address 0x1000 + 0x26f34  [0x27f34]

        +             2837 std::map<std::string, std::vector<oobe::LogTargetBase*, std::allocator<oobe::LogTargetBase*> >, std::less<std::string>, std::allocator<std::pair<std::string const, std::vector<oobe::LogTargetBase*, std::allocator<oobe::LogTargetBase*> > > > >::operator[](std::string const&)  (in AdobeApplicationManager) + 7454  [0x2a63c]

        +               2837 std::map<std::string, std::vector<oobe::LogTargetBase*, std::allocator<oobe::LogTargetBase*> >, std::less<std::string>, std::allocator<std::pair<std::string const, std::vector<oobe::LogTargetBase*, std::allocator<oobe::LogTargetBase*> > > > >::operator[](std::string const&)  (in AdobeApplicationManager) + 8240  [0x2a94e]

        +                 2837 semop  (in libsystem_kernel.dylib) + 10  [0x99774f2a]

        2837 Thread_130461   DispatchQueue_2: com.apple.libdispatch-manager  (serial)

          2837 _dispatch_mgr_thread  (in libdispatch.dylib) + 53  [0x9c44685f]

            2837 _dispatch_mgr_invoke  (in libdispatch.dylib) + 969  [0x9c447e10]

              2837 kevent  (in libsystem_kernel.dylib) + 10  [0x9977490a]

     

    Total number in stack (recursive counted multiple, when >=5):

     

    Sort by top of stack, same collapsed (when >= 5):

            kevent  (in libsystem_kernel.dylib)        2837

            semop  (in libsystem_kernel.dylib)        2837

     

    Binary Images:

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    0x97f67000 - 0x97f6bff3  libsystem_network.dylib (??? - ???) <62EBADDA-FC72-3275-AAB3-5EDD949FEFAF> /usr/lib/system/libsystem_network.dylib

    0x97f6c000 - 0x97ff9ff7  com.apple.CoreText (220.20.0 - ???) <0C3EDD4F-6112-353A-8A3A-8D630182C22A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/CoreText.framework/Versions/A/CoreText

    0x98005000 - 0x9800dff5  libcopyfile.dylib (85.1.0 - compatibility 1.0.0) <A1BFC320-616A-30AA-A41E-29D7904FC4C7> /usr/lib/system/libcopyfile.dylib

    0x98133000 - 0x981c0fe7  libvMisc.dylib (325.4.0 - compatibility 1.0.0) <F2A8BBA3-6431-3CED-8CD3-0953410B6F96> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks /vecLib.framework/Versions/A/libvMisc.dylib

    0x9890d000 - 0x9896fff3  libstdc++.6.dylib (52.0.0 - compatibility 7.0.0) <266CE9B3-526A-3C41-BA58-7AE66A3B15FD> /usr/lib/libstdc++.6.dylib

    0x98970000 - 0x989d5ff7  libvDSP.dylib (325.4.0 - compatibility 1.0.0) <4B4B32D2-4F66-3B0D-BD61-FA8429FF8507> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks /vecLib.framework/Versions/A/libvDSP.dylib

    0x989d6000 - 0x989e1ffb  com.apple.speech.recognition.framework (4.0.21 - 4.0.21) <A1764D2F-EB84-33DC-9ED5-CDA3B468FF3E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Spe echRecognition.framework/Versions/A/SpeechRecognition

    0x98a0d000 - 0x98a56ff7  libGLU.dylib (??? - ???) <5EE0B644-FAD6-3E3C-A380-9B0CDA0B6432> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libG LU.dylib

    0x98a57000 - 0x98ad2ffb  com.apple.ApplicationServices.ATS (317.11.0 - ???) <42238C8B-C93F-3369-A500-EC0F10EB2C80> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ATS.framework/Versions/A/ATS

    0x98ad3000 - 0x98ad3fff  com.apple.Cocoa (6.6 - ???) <650273EF-1ABC-334E-B745-B75AF028F9F4> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

    0x98ade000 - 0x98adefff  com.apple.Accelerate.vecLib (3.7 - vecLib 3.7) <22997C20-BEB7-301D-86C5-5BFB3B06D212> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks /vecLib.framework/Versions/A/vecLib

    0x98af0000 - 0x98af4fff  libGIF.dylib (??? - ???) <A6F1ACAE-7B9B-3B3F-A54A-ED4004EA1D85> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib

    0x98af5000 - 0x98afaffd  libGFXShared.dylib (??? - ???) <1CA9B41B-2C61-38F8-ABAC-1D5511478F5C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libG FXShared.dylib

    0x98afb000 - 0x98b03fff  com.apple.DiskArbitration (2.4.1 - 2.4.1) <28D5D8B5-14E8-3DA1-9085-B9BC96835ACF> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskA rbitration

    0x98e4b000 - 0x98e4fffd  IOSurface (??? - ???) <EDDBEE65-1EB8-33A7-9972-E361A3508234> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface

    0x98f68000 - 0x98f6aff7  libdyld.dylib (195.5.0 - compatibility 1.0.0) <637660EA-8D12-3B79-B644-041FEADC9C33> /usr/lib/system/libdyld.dylib

    0x98f74000 - 0x98f75ff7  libquarantine.dylib (36.6.0 - compatibility 1.0.0) <600909D9-BD75-386E-8D3E-7CBD29079DF3> /usr/lib/system/libquarantine.dylib

    0x98f76000 - 0x98fa4fe7  libSystem.B.dylib (159.1.0 - compatibility 1.0.0) <30189C33-6ADD-3142-83F3-6114B1FC152E> /usr/lib/libSystem.B.dylib

    0x98fa5000 - 0x993a7ff6  libLAPACK.dylib (??? - ???) <00BE0221-8564-3F87-9F6B-8A910CF2F141> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks /vecLib.framework/Versions/A/libLAPACK.dylib

    0x9963c000 - 0x9975afec  com.apple.vImage (5.1 - 5.1) <7757F253-B281-3612-89D4-F2B04061CBE1> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks /vImage.framework/Versions/A/vImage

    0x9975b000 - 0x99779ff7  libsystem_kernel.dylib (1699.26.8 - compatibility 1.0.0) <3705DE40-E00F-3E37-ADB0-D4AE5F9950F5> /usr/lib/system/libsystem_kernel.dylib

    0x9977a000 - 0x99788fff  com.apple.opengl (1.7.7 - 1.7.7) <2D362F15-5EA6-37B6-9BCB-58F2C599ACDA> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

    0x99789000 - 0x99796fff  libGL.dylib (??? - ???) <30E6DED6-0213-3A3B-B2B3-310E33301CCB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libG L.dylib

    0x99797000 - 0x997b3ff5  com.apple.GenerationalStorage (1.0 - 126.1) <E622F823-7D98-3D13-9C3D-7EA482567394> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versi ons/A/GenerationalStorage

    0x99aa7000 - 0x99ab2ffe  libbz2.1.0.dylib (1.0.5 - compatibility 1.0.0) <4A7FCD28-9C09-3120-980A-BDF6EDFAAC62> /usr/lib/libbz2.1.0.dylib

    0x99ab3000 - 0x99ae9ff7  com.apple.AE (527.7 - 527.7) <7BAFBF18-3997-3656-9823-FD3B455056A4> /System/Library/Frameworks/CoreServices.framework/Versions/A/Framewor ks/AE.framework/Versions/A/AE

    0x99aea000 - 0x99aebffd  libCVMSPluginSupport.dylib (??? - ???) <22B85645-AA98-372B-BB55-55DCCF0EC716> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libC VMSPluginSupport.dylib

    0x99aec000 - 0x99af2ffd  com.apple.CommerceCore (1.0 - 17) <71641C17-1CA7-3AC9-974E-AAC9EB641035> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Fr ameworks/CommerceCore.framework/Versions/A/CommerceCore

    0x99af3000 - 0x99af6ffb  com.apple.help (1.3.2 - 42) <DDCEBA10-5CDE-3ED2-A52F-5CD5A0632CA2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Hel p.framework/Versions/A/Help

    0x99af7000 - 0x99afbfff  com.apple.CommonPanels (1.2.5 - 94) <3A988595-DE53-34ED-9367-C9A737E2AF38> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Com monPanels.framework/Versions/A/CommonPanels

    0x99b33000 - 0x99b84ff9  com.apple.ScalableUserInterface (1.0 - 1) <C3FA7E40-0213-3ABC-A006-2CB00B6A7EAB> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks /ScalableUserInterface.framework/Versions/A/ScalableUserInterface

    0x99b85000 - 0x99b86ff4  libremovefile.dylib (21.1.0 - compatibility 1.0.0) <6DE3FDC7-0BE0-3791-B6F5-C15422A8AFB8> /usr/lib/system/libremovefile.dylib

    0x99b87000 - 0x99c77ff1  libiconv.2.dylib (7.0.0 - compatibility 7.0.0) <9E5F86A3-8405-3774-9E0C-3A074273C96D> /usr/lib/libiconv.2.dylib

    0x99c78000 - 0x99cd1fff  com.apple.HIServices (1.21 - ???) <5F4D3797-32E2-3709-85F4-4B56515A17D7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/HIServices.framework/Versions/A/HIServices

    0x99d2f000 - 0x99e81fff  com.apple.audio.toolbox.AudioToolbox (1.7.2 - 1.7.2) <E369AC9E-F548-3DF6-B320-9D09E486070E> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToo lbox

    0x99e82000 - 0x99f4dfff  libsystem_c.dylib (763.13.0 - compatibility 1.0.0) <52421B00-79C8-3727-94DE-62F6820B9C31> /usr/lib/system/libsystem_c.dylib

    0x99f4e000 - 0x9a42aff6  libBLAS.dylib (??? - ???) <134ABFC6-F29E-3DC5-8E57-E13CB6EF7B41> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks /vecLib.framework/Versions/A/libBLAS.dylib

    0x9a42e000 - 0x9a53fff7  libJP2.dylib (??? - ???) <845C74F4-1074-3983-945F-EB669538CAA9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib

    0x9a547000 - 0x9a551ff2  com.apple.audio.SoundManager (3.9.4.1 - 3.9.4.1) <2A089CE8-9760-3F0F-B77D-29A78940EA17> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Car bonSound.framework/Versions/A/CarbonSound

    0x9a552000 - 0x9a9c7ff7  FaceCoreLight (1.4.7 - compatibility 1.0.0) <3E2BF587-5168-3FC5-9D8D-183A9C7C1DED> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/ FaceCoreLight

    0x9a9c8000 - 0x9aa37fff  com.apple.Heimdal (2.2 - 2.0) <2E1B8779-36D4-3C62-A67E-0034D77D7707> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimda l

    0x9aa38000 - 0x9ab0eaab  libobjc.A.dylib (228.0.0 - compatibility 1.0.0) <2E272DCA-38A0-3530-BBF4-47AE678D20D4> /usr/lib/libobjc.A.dylib

    0x9ab17000 - 0x9ac0fff7  libFontParser.dylib (??? - ???) <1A0DA421-62B2-3AA7-9F62-0E01C1887D09> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib

    0x9ac9c000 - 0x9acc1ff9  libJPEG.dylib (??? - ???) <743578F6-8C0C-39CC-9F15-3A01E1616EAE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib

    0x9b090000 - 0x9b097ffd  com.apple.NetFS (4.0 - 4.0) <D0D59145-D211-3E7C-9062-35A2833FA99B> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS

    0x9b098000 - 0x9b09aff9  com.apple.securityhi (4.0 - 1) <BD367302-73C3-32F4-8080-E389AE89E434> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Sec urityHI.framework/Versions/A/SecurityHI

    0x9b0f8000 - 0x9b123fff  com.apple.GSS (2.2 - 2.0) <2C468B23-FA87-30B5-B9A6-8C5D1373AA30> /System/Library/Frameworks/GSS.framework/Versions/A/GSS

    0x9b125000 - 0x9b135ff7  libCRFSuite.dylib (??? - ???) <CE616EF3-756A-355A-95AD-3472A876BEB9> /usr/lib/libCRFSuite.dylib

    0x9b3bc000 - 0x9b458fef  com.apple.ink.framework (1.4 - 110) <1A3E2916-60C1-3AC1-86BF-202F6567B228> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink .framework/Versions/A/Ink

    0x9bad8000 - 0x9bb6fff3  com.apple.securityfoundation (5.0 - 55116) <EB53CEF7-4836-39FD-B012-6BC122ED4CE9> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/Se curityFoundation

    0x9bf12000 - 0x9bf15ffd  libCoreVMClient.dylib (??? - ???) <361CCFAF-8565-383F-915F-0B059C793E42> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libC oreVMClient.dylib

    0x9bf40000 - 0x9bf62ffe  com.apple.framework.familycontrols (3.0 - 300) <5BCCDDC2-AFAC-3290-AEEF-23B2664CA11F> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A /FamilyControls

    0x9bf7b000 - 0x9bfb8ff7  libcups.2.dylib (2.9.0 - compatibility 2.0.0) <1C757924-4E54-3522-A885-99795EA10228> /usr/lib/libcups.2.dylib

    0x9c215000 - 0x9c215fff  com.apple.Accelerate (1.7 - Accelerate 1.7) <4192CE7A-BCE0-3D3C-AAF7-6F1B3C607386> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

    0x9c2d4000 - 0x9c2d5ff0  libunc.dylib (24.0.0 - compatibility 1.0.0) <BCD277D0-4271-3E96-A4A2-85669DBEE2E2> /usr/lib/system/libunc.dylib

    0x9c2db000 - 0x9c2dfff7  com.apple.OpenDirectory (10.7 - 146) <4986A382-8FEF-3392-8CE9-CF6A5EE4E365> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDir ectory

    0x9c2e0000 - 0x9c3a0ffb  com.apple.ColorSync (4.7.4 - 4.7.4) <0A68AF35-15DF-3A0A-9B17-70CE2A106A6C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ColorSync.framework/Versions/A/ColorSync

    0x9c3a1000 - 0x9c3befff  libresolv.9.dylib (46.1.0 - compatibility 1.0.0) <2870320A-28DA-3B44-9D82-D56E0036F6BB> /usr/lib/libresolv.9.dylib

    0x9c3c6000 - 0x9c3c6fff  com.apple.vecLib (3.7 - vecLib 3.7) <8CCF99BF-A4B7-3C01-9219-B83D2AE5F82A> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib

    0x9c408000 - 0x9c444ffa  libGLImage.dylib (??? - ???) <504E7865-571E-38B4-A84A-D7B513AC84F5> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libG LImage.dylib

    0x9c445000 - 0x9c453fff  libdispatch.dylib (187.9.0 - compatibility 1.0.0) <2F918480-12C8-3F22-9B1A-9B2D76F6F4F5> /usr/lib/system/libdispatch.dylib

    0x9c454000 - 0x9c75eff3  com.apple.Foundation (6.7.2 - 833.25) <4C52ED74-A1FD-3087-A2E1-035AB3CF9610> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

    0x9c75f000 - 0x9c765ffb  com.apple.print.framework.Print (7.4 - 247.3) <CB075EEE-FA1F-345C-A1B5-1AB266FC73A1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Pri nt.framework/Versions/A/Print

    0x9c766000 - 0x9c80afff  com.apple.QD (3.40 - ???) <3881BEC6-0908-3073-BA44-346356E1CDF9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/QD.framework/Versions/A/QD

    0x9c80b000 - 0x9c82dff8  com.apple.PerformanceAnalysis (1.11 - 11) <453463FF-7C42-3526-8C96-A9971EE07154> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versi ons/A/PerformanceAnalysis

    0x9c9b8000 - 0x9c9c8fff  com.apple.LangAnalysis (1.7.0 - 1.7.0) <6D6F0C9D-2EEA-3578-AF3D-E2A09BCECAF3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/LangAnalysis.framework/Versions/A/LangAnalysis

    0x9c9c9000 - 0x9c9d7fff  libz.1.dylib (1.2.5 - compatibility 1.0.0) <E73A4025-835C-3F73-9853-B08606E892DB> /usr/lib/libz.1.dylib

    0x9c9d8000 - 0x9c9dfff7  libsystem_notify.dylib (80.1.0 - compatibility 1.0.0) <47DB9E1B-A7D1-3818-A747-382B2C5D9E1B> /usr/lib/system/libsystem_notify.dylib

    0x9ca4b000 - 0x9cd91ff3  com.apple.HIToolbox (1.9 - ???) <409E6397-0DCB-3431-9CCC-368317C62545> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIT oolbox.framework/Versions/A/HIToolbox

    0x9cde6000 - 0x9cdfbff7  com.apple.ImageCapture (7.0.1 - 7.0.1) <1C8933A9-C7C6-36E9-9D8B-0EF08ACA3315> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ima geCapture.framework/Versions/A/ImageCapture

    0x9cdfc000 - 0x9ceccffb  com.apple.ImageIO.framework (3.1.2 - 3.1.2) <94798A2B-4C7A-30EA-9920-283451BDB9FA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ImageIO.framework/Versions/A/ImageIO

    0x9cf0a000 - 0x9cf0bfff  libDiagnosticMessagesClient.dylib (??? - ???) <DB3889C2-2FC2-3087-A2A2-4C319455E35C> /usr/lib/libDiagnosticMessagesClient.dylib

    0x9cf38000 - 0x9cf38fff  libdnsinfo.dylib (395.11.0 - compatibility 1.0.0) <7EFAD88C-AFBC-3D48-BE14-60B8EACC68D7> /usr/lib/system/libdnsinfo.dylib

    Sample analysis of process 809 written to file /dev/stdout

     
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  • Currently Being Moderated
    May 12, 2012 2:33 AM   in reply to hessml

    Hi,

     

    Please have a look at this post where it has been discussed and resolved: http://forums.adobe.com/message/4399026#4399026

     

    Try restarting the machine and also not the permission which have been discussed on the above post.

     

    -thanks

    Saurabh Gupta

     
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    Mark as:
  • Currently Being Moderated
    May 14, 2012 1:26 PM   in reply to saurabhGupta1403

    I followed all the steps and still can't install, rebooted many times too. Adding the asu.trace didn't generate a trace however. Is there some contents that need to be put in that file?

     
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  • Currently Being Moderated
    May 14, 2012 4:52 PM   in reply to Robert L Brown

    Hi Robert,

     

    I'm moving your question over to our download/installation forum.

     

    For general Creative Cloud Membership questions, here is the FAQ link:

    http://www.adobe.com/products/creativecloud/faq.html

     

    -Dave

     
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  • Currently Being Moderated
    May 14, 2012 4:46 PM   in reply to featureplan

    After following a few of these workarounds my AAM just bounces in the dock now. Come on Adobe. Not a great start.

     
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  • Currently Being Moderated
    May 14, 2012 10:09 PM   in reply to regsquires

    Sorry for the trouble. Please use this cleaner tool to clean Adobe Application Manager from your system: http://www.adobe.com/support/contact/cscleanertool.html

     

    Then as discussed in that thread, put the asu.trace file and then send me the detailed logs. I would be happy to help.

     
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  • Currently Being Moderated
    May 14, 2012 10:11 PM   in reply to featureplan

    Just put an empty asu.trace file (note that the extension is .trace). Then send me the logs here:

     

    ~/Library/Logs/AdobeDownload/DLM.log

    ~/Library/Logs/AdobeDownload/LBS.log

     

    Thanks

     
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  • Currently Being Moderated
    Aug 31, 2012 1:32 PM   in reply to Robert L Brown

    I have an iMac 27 that is two years old, and having the same problem . . .

     
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  • Currently Being Moderated
    Sep 6, 2012 9:49 AM   in reply to kmroberts

    Hi @kmroberts,

     

    Can you try the following steps and see if it resolves the issue:

     

    1.) From 'Go' Menu invoke 'Go to Folder' and enter '~/Applications'.

    2.) Check if 'Adobe' folder is present.

    3.) If present, then rename the the folder.

    4.) Try installation now.

     

    If the above steps do not resolve the issue, try the following:

     

    1.) Rename 'Adobe Applicaiton Manager' folder at '/Application/Utilities'

    2.) Try installation now.

     

    Do let us know if this works.

     
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