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webdevandy
Currently Being Moderated

photoshop?

May 11, 2012 9:26 AM

Tags: #photoshop #trial #serial #beta

I was previously using the Photoshop CS6 Beta.

I have uninstalled.

 

I have installed all the Creative Cloud Apps.

Successfully launched Dreamweaver and so on.

 

Photoshop however prompts this it is a trial and requires a Serial!!!

 

whats going on?

AndyG.

 
Replies
  • Currently Being Moderated
    May 11, 2012 9:55 AM   in reply to webdevandy

    Please use CS6 cleaner tool to remove left content of any Beta in case and then re-install.

     

    http://www.adobe.com/support/contact/cscleanertool.html?promoid=GYTAU

     
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    May 11, 2012 10:07 AM   in reply to Sumit Singh

    I have same issue and tried twice, doesn't work?

     
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  • Currently Being Moderated
    May 11, 2012 11:51 AM   in reply to webdevandy

    Try clearing the browser cache and then restart the broswer and check.

     
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  • Currently Being Moderated
    May 11, 2012 12:32 PM   in reply to webdevandy

    Ok, Lets once again unistall PS CS6 and then Run the Cleaner Tool and try installing PS CS6 again from creative cloud.

     
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  • Currently Being Moderated
    May 11, 2012 2:22 PM   in reply to webdevandy

    Hmnn, that's actually strange. Do you have any other adobe appliactions installed on your machine?

     

    Could you try removing all the adobe CS6 applications and running the Cleaner Tool and then try re-installing PS CS6 from adobe.com

     
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  • Currently Being Moderated
    May 12, 2012 11:05 PM   in reply to webdevandy

    I have the exact same problem as Andy. I have tried everything suggested above. Nothing works. I have been in four chat support sessions, which have been absolutely ridiculous. The support staff does not seem to know wheter you need a license number or not to activate...

     

    I have Photoshop CS5 and Lightroom installed on the same machine. Do you mean I must remoe those as well in order to resolve this issue?

     

    Jesper

     
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    May 13, 2012 5:04 PM   in reply to webdevandy
     
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  • Currently Being Moderated
    May 13, 2012 5:41 PM   in reply to webdevandy

    Move the Cache.db file to desktop and then check:-

     

    • On Windows XP and Windows Vista, the cache.db file is located in Program Files\Common Files\Adobe\Adobe PCD\cache
    • On Mac OS X, the cache.db file is located in Library/Application Support/Adobe/Adobe PCD/cache
     
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