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Quicktime Export issue

May 11, 2012 2:51 PM

We just installed Adobe Premium Pro and my Visual Effects guy is telling me that he cannot export a video to Quicktime.

 

I did some research on the web to see if I could resolve it, here is what I have tried.

uninstalling PP and AF and then installing Quicktime 7.7.1 then re-installing PP and AF...no change

I tried deleting this folder:

  • (Windows) [drive]\Users\[username]\AppData\Roaming\Adobe\After Effects\10.5

incase there was some cached settings, no change.

 

any advice?

1497 Views   19 Replies   Latest reply: digital_jedi, May 15, 2012 11:25 AM
 
Replies
  • monstremoi
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    1. monstremoi,
    May 11, 2012 8:42 AM   in reply to SavageTech
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    You could try uninstalling QuickTime and rolling back to a version of QuickTime that you know worked. Sometimes this fixes the problem.

     
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  • SavageTech
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    2. SavageTech,
    May 11, 2012 8:48 AM   in reply to monstremoi
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    This has never worked for this installation. it is a new laptop running windows 7 so Idon't know which version to try, suggestions?

     
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  • SavageTech
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    3. SavageTech,
    May 11, 2012 8:52 AM   in reply to SavageTech
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    Let me Clarify, Quicktime is not even an option in the export menu?

     
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  • monstremoi
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    4. monstremoi,
    May 11, 2012 8:53 AM   in reply to SavageTech
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    I couldn't advise you today what version of QuickTime would be ideal to roll back to, but I know of someone who fixed a similarly sounding problem a few years back by rolling from QuickTime 7.4 to 7.3.1.

     
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  • monstremoi
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    5. monstremoi,
    May 11, 2012 8:55 AM   in reply to SavageTech
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    If QT is not there, you could try uninstalling PPRO and QT and then reinstall PPRO and try installing QT after this. A pain I know, but this could be another way to see if it will work.

     
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  • SavageTech
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    6. SavageTech,
    May 11, 2012 8:57 AM   in reply to monstremoi
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    that is acually one of the things I tried, based on a web search I did, it was recommended to install QT first then install PP second....that has been done, with no change.

     
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  • monstremoi
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    7. monstremoi,
    May 11, 2012 9:02 AM   in reply to SavageTech
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    Argh! I am sorry my suggestions are not helping you. Hopefully someone who knows more than me here will share their knowledge

     
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  • SavageTech
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    8. SavageTech,
    May 11, 2012 9:17 AM   in reply to SavageTech
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    thank you for the suggestions...anybody else?

     
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  • Todd_Kopriva
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    9. Todd_Kopriva,
    May 11, 2012 2:54 PM   in reply to SavageTech
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    You haven't told us how, exactly, you are trying to export to QuickTime. Please give the exact steps that you are taking. Screenshots would be even better. That way, we'll know what you're doing and what isn't working.

     

    It also helps if you provide answers to the questions listed here: "FAQ: What information should I provide when asking a question on this forum?"

     
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  • Jim Simon
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    10. Jim Simon,
    May 12, 2012 10:59 AM   in reply to SavageTech
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    any advice?

     

    As you're on Windows, use the standard Windows container - AVI.

     
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  • SavageTech
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    11. SavageTech,
    May 14, 2012 7:44 AM   in reply to Todd_Kopriva
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    Here is the process my Multi Media guy goes through.

     

     

    1. Open an Adobe PPro project with media loaded in the timeline
    2. Select File
    3. Select Export
    4. Choose Media
    5. Pick from the drop-down list of available formats

     

    Note: QT is missing from the list of given formats, when it should be there right after PNG.

    Screenshots QT dilemma_5.png

     
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  • SavageTech
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    12. SavageTech,
    May 14, 2012 2:16 PM   in reply to SavageTech
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    I don't know if it is related, but it seems as thought it is, when this user opens after effects he gets the following message.

     

    Screenshots QT dilemma_1.png

     

    I uninstalled both QT and Adobe completely today, rebooted and then re-installed, installing QT first no avail.

     

    I also tried taking all of the DLL's found in the QT install and moved them to the \after effects\support files folder (as suggested by other internet searches) no avail.

     

    any other Ideas?

     
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  • Todd_Kopriva
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    13. Todd_Kopriva,
    May 14, 2012 2:26 PM   in reply to SavageTech
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    See this:

    "Troubleshooting QickTime issues"

     

    It was written for After Effects, but it's also relevant for Premiere Pro.

     
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  • SavageTech
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    14. SavageTech,
    May 14, 2012 2:32 PM   in reply to Todd_Kopriva
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    Thanks for the reply Todd, I found this doucment last week and looked it over...

     

    1. I am using QT 7.7.1

    2. Firewall is not turned on on this computer

    3. Failur of Quicktime to load? QT seems to load just fine when you launch it seperatly

    4. Permissions, I have deleted that folder last week, that did not make a difference

     

    I have tried to be thorough before posting on here, but I really appreciate the help, any other suggestions?

     
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  • Todd_Kopriva
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    15. Todd_Kopriva,
    May 14, 2012 2:42 PM   in reply to SavageTech
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    #3 is not about the QuickTime Player loading, but about the failure of the healdess version of QuickTime to load if a third-party QuickTime importer is in use. The most problematic ones tend to be third-party improters that people install into QUickTime for AVI support.

     
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  • SavageTech
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    16. SavageTech,
    May 15, 2012 6:28 AM   in reply to Todd_Kopriva
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    Todd, how do I troubleshoot for that?

     
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  • Todd_Kopriva
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    17. Todd_Kopriva,
    May 15, 2012 8:31 AM   in reply to SavageTech
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    The document that I linked to leads you to information for troubleshooting and getting rid of QuickTime importer components.

     
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  • SavageTech
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    18. SavageTech,
    May 15, 2012 9:01 AM   in reply to Todd_Kopriva
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    Ok I took a second look and had my co-worker, the Multi Media guy take a look and we don't have any third party importers or codecs on this system.

     
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  • digital_jedi
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    19. digital_jedi,
    May 15, 2012 11:25 AM   in reply to SavageTech
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    Depending on the manufacturer of the laptop, it could be an issue with software that is pre-installed on it.  Do you have the option of deactivating Creative Suite and then installing a fresh copy of Windows (of course finding all the drivers you need before proceeding with this).  I've had issues with my Lenovo W520 and its factory software interfering with other system software.

     
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