We just installed Adobe Premium Pro and my Visual Effects guy is telling me that he cannot export a video to Quicktime.
I did some research on the web to see if I could resolve it, here is what I have tried.
uninstalling PP and AF and then installing Quicktime 7.7.1 then re-installing PP and AF...no change
I tried deleting this folder:
incase there was some cached settings, no change.
I couldn't advise you today what version of QuickTime would be ideal to roll back to, but I know of someone who fixed a similarly sounding problem a few years back by rolling from QuickTime 7.4 to 7.3.1.
You haven't told us how, exactly, you are trying to export to QuickTime. Please give the exact steps that you are taking. Screenshots would be even better. That way, we'll know what you're doing and what isn't working.
It also helps if you provide answers to the questions listed here: "FAQ: What information should I provide when asking a question on this forum?"
I don't know if it is related, but it seems as thought it is, when this user opens after effects he gets the following message.
I uninstalled both QT and Adobe completely today, rebooted and then re-installed, installing QT first no avail.
I also tried taking all of the DLL's found in the QT install and moved them to the \after effects\support files folder (as suggested by other internet searches) no avail.
any other Ideas?
Thanks for the reply Todd, I found this doucment last week and looked it over...
1. I am using QT 7.7.1
2. Firewall is not turned on on this computer
3. Failur of Quicktime to load? QT seems to load just fine when you launch it seperatly
4. Permissions, I have deleted that folder last week, that did not make a difference
I have tried to be thorough before posting on here, but I really appreciate the help, any other suggestions?
#3 is not about the QuickTime Player loading, but about the failure of the healdess version of QuickTime to load if a third-party QuickTime importer is in use. The most problematic ones tend to be third-party improters that people install into QUickTime for AVI support.
Depending on the manufacturer of the laptop, it could be an issue with software that is pre-installed on it. Do you have the option of deactivating Creative Suite and then installing a fresh copy of Windows (of course finding all the drivers you need before proceeding with this). I've had issues with my Lenovo W520 and its factory software interfering with other system software.
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