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jessweb
jessweb
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How do I download Creative Cloud items?

May 10, 2012 4:14 PM

What is available at this time? 

Why was i billed right away on my preorder when the billing statement said i would not be billed until later on the release date?  Can i cancel and reorder when the CC is ready?

1773 Views   8 Replies   Latest reply: nawdzy, May 11, 2012 7:28 PM
 
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  • jessweb
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    1. jessweb,
    May 10, 2012 4:23 PM   in reply to jessweb
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    q. what is available.

    a. Storage mainly.  Trials have always been available and may be converted later if you wish to download trials.  Some features will not be available with the trials but may be added later.

     

    q.  Why was my cc started right away.  Because the storage was available.  This was the creative cloud release.  It is evolving and will get better and offer more over time.

     

    Q.  Can i cancel. 

     
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  • David__B
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    2. David__B,
    May 10, 2012 4:37 PM   in reply to jessweb
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    Creative Cloud Membership is scheduled for release tomorrow. You are correct about the trial versions of the CS6 products being available now on the Adobe website. If you install these you can convert them from trial to be part of your subscription once the subscription is live tomorrow.

     

    Regarding cancellation, I copied this from the Creative Cloud FAQ

    Can I return my Creative Cloud membership?

    You can return Creative Cloud within the first 30 days of purchase and get a full refund by calling your regional Adobe customer service center. The return process can differ for various countries or regions. Learn more about returning products in North America or Europe and Asia/Pacific.

     
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  • ronzw06
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    3. ronzw06,
    May 10, 2012 4:41 PM   in reply to David__B
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    Good Morning,

     

    It is tormorrow, 11 May, but no Creative Cloud Release, what is the link to get started?

     
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  • David__B
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    4. David__B,
    May 10, 2012 5:40 PM   in reply to ronzw06
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    When the service is available the link will just be www.creativecloud.com

     
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  • Preran
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    5. Preran,
    May 10, 2012 9:38 PM   in reply to ronzw06
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    Hi ronzw06,

     

    Here’s the link

     

    https://creative.adobe.com/

     

    Thanks,

    Preran

     
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  • jessweb
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    6. jessweb,
    May 11, 2012 11:02 AM   in reply to David__B
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    thank you David.  Now that creative cloud is available, I would like to convert my trial for the cs6 master collection.  Can you tell me how?

     
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  • nawdzy
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    7. nawdzy,
    May 11, 2012 6:22 PM   in reply to jessweb
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    Hrmm, I have same issue.. I have acrobat 6 trial, and only option is serial number or continue trial. No login with creative cloud option available to convert the trial to full version.

     
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  • nawdzy
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    8. nawdzy,
    May 11, 2012 7:28 PM   in reply to nawdzy
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    Acrobat X I was using was an old trial, unistalled and used new CS6 trial and was able to convert to licensed version. An option to 'license software' came up.
    (Previous post meant to say Acrobat X opposed to 6)

     
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