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Yongchul Shin
Currently Being Moderated

I can't modify my account information. Progress circle does not disappear

May 11, 2012 4:25 AM

When i sign in and try to modify my account information, the progess circle (which appears when loading 'My Information' page, see attached image) does not disappear.


Because of this I cannot modify my account information. I deleted cookies and internet usage histories, tried with different browsers, but didn't work.


Please fix it or tell me how can I solve this problem.


adobe account error.PNG

  • Currently Being Moderated
    May 11, 2012 9:23 PM   in reply to Yongchul Shin

    No one in the forums has access to your Adobe ID account. I would suggest calling the Adobe Customer Service folks to see if they can clear up the issue to allow you to edit your info at

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  • Currently Being Moderated
    May 11, 2012 9:32 PM   in reply to adobe-admin

    You need to log into your country's Adobe site.  For example, people in the UK need to go to this address:



    People in USA need to go here:



    I don't know why this is so but this what I had to do when I wanted to change my delivery address.


    Hope this proves useful.

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