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milesfrompercection
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The download appears corrupted...

Jun 5, 2012 10:55 AM

Tags: #premiere_cs6 ##cc_aam_error_(-60)

...Press Cancel, wait a few minutes and try again. (-60)

 

Please see attached screen caps.  If I try as a trial I get an invalid checksum warning.  I also got a 102 yet I still have 200 gigs left on my drive.  When trying to download through adobe installer I get a corrupted file (-60) error.  What gives? I've been at this all afternoon. Same problems with Flash Builder.  Every other app installed fine, but I really need Premiere.

 

Screen Shot 2012-05-11 at 9.40.27 PM.png

 

Screen Shot 2012-05-11 at 9.08.27 PM.png

 
Replies
  • Currently Being Moderated
    May 11, 2012 8:47 PM   in reply to milesfrompercection

    Hi,

     

    If you are running Snow Leopard or Lion OSX, navigate to Disk utility->Preferences. Uncheck "verify checksums". Then try installing

     

    If they install successfully, please go back to the Disk utility-> Preferences option and reselect "verify checksums".

     
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    May 11, 2012 11:18 PM   in reply to milesfrompercection

    I am having the same problem downloading Photoshop. all others so far have downloaded and installed just fine.

    I am trying the Disk Utility suggestion.

     
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    May 12, 2012 12:13 AM   in reply to andrewbirch

    I've tried the Disk Utility suggestion with no success.

     
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  • Currently Being Moderated
    May 12, 2012 12:18 AM   in reply to thegator1111

    Hi,

     

    I found a discussion where the question has been answered. Am not sure if this is related, but passing it on for a quick look.

     

    http://forums.adobe.com/message/4391991

     

    Thanks,

    Preran

     
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  • Currently Being Moderated
    May 12, 2012 12:30 AM   in reply to milesfrompercection

    @milesfrompercection

     

    Intially the issue was with the downlaod and now the issue is with the Installation  , seperate issue try this solution now:-

     

    Try the following -

    Goto "/Library/Application Support/Adobe/PDFL/9.9/Fonts"

    If you find any directory in name 'AdobeFanHeitiStd-Bold.otf' ,'AdobeHeitiStd-Regular.otf' ,'AdobeFangsongStd-Regular.otf' and 'KozGoPr6N-Medium.otf' delete it,

    or if you cannot find any such directory it may be hidden. So run the following command on the terminal -

     

    sudo mv "/Library/Application Support/Adobe/PDFL/9.9/Fonts/AdobeFanHeitiStd-Bold.otf" "/tmp/abc"

    sudo mv  "/Library/Application Support/Adobe/PDFL/10.9/Fonts/AdobeHeitiStd-Regular.otf" "/tmp/abc"

    sudo mv "/Library/Fonts/AdobeFangsongStd-Regular.otf" "/tmp/abc"

    sudo mv "/Library/Fonts/KozGoPr6N-Medium.otf" "/tmp/abc"

     

    Now re-run the installer

     

    @Andrewbirch and @thegator1111 , it's not mandate the problem you are having is the same as the one bieng discussed here , would appreciate if you could elaborate regarding your issue , what eactly you are doing and what is your OS.

     
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  • Currently Being Moderated
    May 12, 2012 12:39 AM   in reply to Manish-Sharma

    I get the same error consistently with Illustrator. Others have worked after a few tries. I'm referring to the first screen shot in the first post.

     

    Setup is pretty standard. iMac. 10.7 with all updates.

     

    It's too late to continue dealing with this. Will try again in the morning when adobe has hopefully sorted this out. Should have waited. Launch day is never a good day to jump in.

     
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  • Currently Being Moderated
    May 12, 2012 7:33 AM   in reply to thegator1111

    Using the Disk Utility method worked for me.

    1. I closed the download manager.

    2. Opened disk utility and unchecked the checksum option in preferences.

    3. Restarted the Adobe Downloader.

    4. Photoshop installed correctly.

     
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    May 12, 2012 8:01 AM   in reply to thegator1111

    @thegator1111,

     

    If the above suggestion has not worked for you then , download the trial of the software from Adobe.com and then put in Adobe ID and password and then it will be synched to your CC subscription.

     
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  • Currently Being Moderated
    May 12, 2012 9:05 AM   in reply to milesfrompercection

    Navigate to /Library/Fonts/ and trash the following folder type icons and try installing the product again.

     

    KozGoPr6N-Medium.otf

    AdobeFangsongStd-Regular.otf

    AdobeHeitiStd-Regular.otf

     
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  • Currently Being Moderated
    May 12, 2012 9:07 AM   in reply to milesfrompercection

    its seems the same error as earlier , Have you followed the steps mentioned earlier properly,

     

    Can you enable root user account and then check :- support.apple.com/kb/ht1528

     
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  • Currently Being Moderated
    May 12, 2012 9:48 AM   in reply to milesfrompercection

    As Raghav said, the trashing the folder type icons mentioned in the error message should resolve the issue.

     

    Or you can contact support using the below link.

     

    http://helpx.adobe.com/contact/

     

    1) Choose 'Creative Cloud' from the field 'Select Your Adobe Product'

     

    2) Choose the option " Download, installing and setting up" from drop down menu for the option ' Tell us what you need help with?'

     
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  • Currently Being Moderated
    May 12, 2012 1:32 PM   in reply to Raghavendra M B

    The font deletion didn't solve the problem. I eventually got everything to install, but it seemed random when it chose to finish each app.

     
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  • Currently Being Moderated
    May 12, 2012 2:31 PM   in reply to thegator1111

    The installation errors and issues are unique. As per the Installation Error log pasted by  milesfrompercection, the error seems to be regarding the Fonts. In your case, it might be different.

     

    I'm glad that the product is installed on your computer.

     

    Enjoy the product.

     
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  • Currently Being Moderated
    May 12, 2012 5:59 PM   in reply to milesfrompercection

    Try the following steps.

     

    1) Navigate to /Library/Application Support/Adobe/ and rename APE to APEOLD and PDFL to PDFL OLD

    2) Trash Adobe Media Encoder CS6 and Adobe Encore CS6 folder from /Applications/

    3) Search and Trash AdobeFangsongStd-Regular.otf and KozGoPr6N-Medium.otf from Mac HD/Library/Fonts/

    4) Navigate to Mac HD/Users/ and rename NIVISON to NIVISON OLD

    5) Try installing the product.

     
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  • Currently Being Moderated
    May 15, 2012 1:12 PM   in reply to milesfrompercection

    I'm moving this thread over to our installation forum.

     

    For general Creative Cloud Membership questions, here is the FAQ link:

    http://www.adobe.com/products/creativecloud/faq.html

     

    -Dave

     
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