Skip navigation
JimmysPhoto
JimmysPhoto
Currently Being Moderated

Creative Cloud- Adobe App Manager- Acrobat X shows its installed- but its NOT

May 11, 2012 1:09 PM

Tags: #application #acrobat_x #creative_cloud #adobe_application_manager

I was installing Acrobat x and it was stuck at about 30-ish% in the install, so I cancelled the installation.  It now shows 'Installed' without the ability to re-install or do anything.  Help!

1305 Views   9 Replies   Latest reply: Manish Kumar, May 12, 2012 3:21 PM
 
Replies
  • fretdevilOne
    Currently Being Moderated
    1. fretdevilOne,
    May 11, 2012 6:36 PM   in reply to JimmysPhoto
    Report

    My install finished and I have no Acrobat X application or anything related in any other folder on my Mac

     

    I am going to try downloading a trial version to see if this clears it up. All othe applications are fine.

     
    |
    Mark as:
  • fretdevilOne
    Currently Being Moderated
    2. fretdevilOne,
    May 11, 2012 6:52 PM   in reply to fretdevilOne
    Report

    I had to grab the installer from a CS6 Trial download from last week.

     

    While the app is now installed, it closes when opening or creating a file after about ten seconds.

     

    Very frustrating! I cannot understand why Adobe chooses to isolate Acrobat.

     
    |
    Mark as:
  • Vikas_CSI
    Currently Being Moderated
    3. Vikas_CSI,
    May 12, 2012 12:48 AM   in reply to JimmysPhoto
    Report

    Hi Jiimy,

     

    I think  some to the entries for acrobat was already made till the time you canceled you install.

    Could you please try uninstalling Acrobat from Add and remove programs on windows or through Application/Utilities/ Uninstall Acrobat shortcut on Mac and try installing it again.

     

    You can also use Adobe cleaner tool to remove Acrobt entries for this plese go to follwing web page : 

    http://www.adobe.com/support/contact/cscleanertool.html

     
    |
    Mark as:
  • Arpit Kapoor
    Currently Being Moderated
    4. Arpit Kapoor,
    May 12, 2012 1:36 AM   in reply to fretdevilOne
    Report

    I think the suggestion given by Vikas will help you fix the issue.

     

    In case you still face the same issue with acrobat, try running MAC in Safe Boot and chek if it works there. If it does, then it means there is some service or process that is causing the issue and you need to use the hit and trial method to find that out.

     

    Start in Safe Boot mode | Mac OS X : http://helpx.adobe.com/x-productkb/global/start-safe-boot-mode-mac.htm l

     
    |
    Mark as:
  • fretdevilOne
    Currently Being Moderated
    5. fretdevilOne,
    May 12, 2012 1:03 PM   in reply to Vikas_CSI
    Report

    I was able to find the cleaner tool about 15 miniutes following my first reply and it helped me to reinstall the app.

    However, when I start the application it will remain open for about 10 seconds and then quit. (Mac OSX 10.7.4)

    Opening a document exhibits the same behavior.

     

    Here is the kicker! If I quickly open the preferences window for Acrobat X, the program continues running until I close it.

     

    There are no entries in Crash Reporter or any logs that tell what has happened.

     

    I did have CS 5.5 Web Premium installed prior to the upgrade. The uninstall of this suite must have removed a dependant that CS 6 did not replace.

     
    |
    Mark as:
  • Manish Kumar
    Currently Being Moderated
    6. Manish Kumar,
    May 12, 2012 1:16 PM   in reply to fretdevilOne
    Report

    As mentioned about CS 5.5 Web Premium, it would be great if you can uninstall the CS 5.5 Suite and CS6 then run the Creative Suite Cleaner Tool.

     

    Restart the computer and then try to launch AAM. Try the following in an Admin account.

     
    |
    Mark as:
  • fretdevilOne
    Currently Being Moderated
    7. fretdevilOne,
    May 12, 2012 1:35 PM   in reply to Manish Kumar
    Report

    I "DID" have CS 5.5 Web Premium installed "PRIOR" to the upgrade.

     

    The "UNINSTALL" of this suite must have removed a dependant that CS 6 did not replace.

     
    |
    Mark as:
  • Raghavendra M B
    Currently Being Moderated
    8. Raghavendra M B,
    May 12, 2012 1:38 PM   in reply to fretdevilOne
    Report

    Select CS6 from the Cleaner Tool and see if Acrobat is Listed. If you see Acrobat, please select it and Clean Up.

     

    After cleanup, try downloading an installing Acrobat from the Creative Cloud.

     
    |
    Mark as:
  • Manish Kumar
    Currently Being Moderated
    9. Manish Kumar,
    May 12, 2012 3:21 PM   in reply to fretdevilOne
    Report

    Uninstall Acrobat X from the application uninstaller and then run Cleaner tool for Acrobat X Pro under CS6 and remove files from CS5.5, CS5.

     

    Remove the Acrobat X files and folders from /library/preferences and /users/library/preferences

    Restart the computer and install Acrobat from Application Manager.

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points