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scott.b.powers
scott.b.powers
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BC and DW CS6 Issues

May 11, 2012 6:46 AM

Categories: Dreamweaver & FTP, Bug Reports and System Issues

When I try to access BC sites using Dreamweaver CS6, I get 'To use this feature, open an HTML page or template from one of your existing BC sites'. I have opened those pages. Then I click on 'Admin' and it says 'Your request could not be completed. Please try again.' I  click 'Retry' and get the first message again. Anyone else having this issue?

1274 Views   13 Replies   Latest reply: mattbennell, Nov 14, 2012 1:10 AM
 
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  • Lucian Cozma
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    1. Lucian Cozma,
    May 11, 2012 8:13 AM   in reply to scott.b.powers
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    When you click on the "Admin" in the BC panel does a new browser window open? Or the panel just throws that error?

     
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  • scott.b.powers
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    2. scott.b.powers,
    May 11, 2012 9:53 AM   in reply to Lucian Cozma
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    Lucian, it goes straight to the error. I have found out now, this only happens on my premium partner site, not on client sites.

     
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  • Sidney Mitchell
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    3. Sidney Mitchell,
    May 11, 2012 2:51 PM   in reply to scott.b.powers
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    Hi guys,

     

    Please reference the last FAQ note within the page below. 

     

    - http://forums.adobe.com/docs/DOC-2153

     

    Hope this helps.

    -Sidney

     
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  • Log Home
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    4. Log Home,
    May 12, 2012 4:26 AM   in reply to scott.b.powers
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    I have refered to the above mentioned FAQ but there is no solution there.  I can't access my Business Catalyst Premium $2000 account from Dreamweaver.  I tried to deactivate and reactivat too and this didn't do it.  Seems like a major bug to me.....

     

    Screen Shot 2012-05-11 at 8.17.09 PM.png

     
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  • Sidney Mitchell
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    5. Sidney Mitchell,
    May 12, 2012 8:42 AM   in reply to Log Home
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    Hi guys,

     

    Thanks for the heads up.  We'll look into this further and to keep communication in one area I'll update the below thread post.

     

    - http://forums.adobe.com/message/4400065

     

    Thanks for your patience.

    -Sidney

     
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  • Sidney Mitchell
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    6. Sidney Mitchell,
    May 12, 2012 9:16 AM   in reply to Sidney Mitchell
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    Hi 420,

     

    In trying to locate your BC site I'm unable to locate any site under "loghomes.businesscatalyst.com". I've checked active and deleted sites so there's no sites under this name. So the screencast confirms it never creating. However please provide me your user ID so I can look up all sites associated under your partner account. 

     

    You can private message me if wanting to keep your details safe.

     

    Thanks again!

    -Sidney

     
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  • Log Home
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    7. Log Home,
    May 12, 2012 9:24 AM   in reply to Sidney Mitchell
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    My partner site is http://inhale.co.  This is the account which I want on my Creative Cloud.  You are not going to find loghomes.businesscatalyst.com because it never created that site, there was an error, which is the entire problem, see the screen shot above.  I was only trying to try to see if Dreamweaver and Business Catalyst works, and it doesn't.....  I appreciate your help.

     
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  • lazmattlabs
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    8. lazmattlabs,
    May 30, 2012 6:56 AM   in reply to Sidney Mitchell
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    Hi Sidney, I too am having exactly the same problem. Newely created client sites are fine but our Premium Partner site is prevented from accessing the BC panel in DW cs6 which is really annoying as it's our corperate site worked on daily

    www.nbntv.com.au

     

    We are also unable to use the phonegap build service when we are logged in using our newly merged adobe id

     

    Laurence Schuberth

    NBN Television

     
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  • Sidney Mitchell
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    9. Sidney Mitchell,
    May 30, 2012 9:49 AM   in reply to lazmattlabs
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    Hi Laurence,

     

    This is a known issue regarding not being able to see partner site via DW CS6. 

     

    Please view the workaround below at this stage.

     

    2012-05-30_0944.png

     

    - http://forums.adobe.com/docs/DOC-2153

     

    Unfortunately I'm not familar with phone gap issues I would suggest checking with phone gap support to see if this is a common issue for further assistance.

     

    Kind regards,

    -Sidney

     
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  • lazmattlabs
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    10. lazmattlabs,
    May 30, 2012 1:56 PM   in reply to Sidney Mitchell
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    Hi Sidney, Thanks for that, I hope a fix will be out soon, but I'll try that in the meantime

    Laz

     
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  • mattbennell
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    11. mattbennell,
    Nov 13, 2012 5:29 PM   in reply to lazmattlabs
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    Is this still not fixed ?

     
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  • Lucian Cozma
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    12. Lucian Cozma,
    Nov 14, 2012 12:20 AM   in reply to mattbennell
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    Hey. Did you tried this in Dreamweaver and it's not working?

     
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  • mattbennell
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    13. mattbennell,
    Nov 14, 2012 1:10 AM   in reply to Lucian Cozma
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    I Spoke with support. In the end you need to run some preference removal techniques depending on your operating system and then re open DW and import each site again

    I'm sorry I didn't keep the URL on file - however it is probably best to have a chat with them as there are a few options and outcomes to getting it fixed

    cheers

    Matt

     
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