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Graphic64
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What to do for new CS5.5 upgrade??

May 11, 2012 10:15 PM

Just bought the upgrade to CS5.5 from CS2.  Upgrade won't accept the old serial numbers I have!  Also upgraded to Lion so I cannot use my old apps.

540 Views   4 Replies   Latest reply: Graphic64, May 12, 2012 7:51 AM
 
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  • Arpit Kapoor
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    1. Arpit Kapoor,
    May 12, 2012 2:50 AM   in reply to Graphic64
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    For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.

     
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  • Bob Levine
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    2. Bob Levine,
    May 12, 2012 4:47 AM   in reply to Graphic64
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    Are you sure you bought the right upgrade? There was a CS2/CS to CS5.5 specific upgrade and you did need to be upgrading from another suite.

     

    If you absolutely bought the right upgrade then you will indeed need to contact Adobe for assistance.

     

    Bob

     
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  • Graphic64
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    3. Graphic64,
    May 12, 2012 7:47 AM   in reply to Arpit Kapoor
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    Cannot seem tp chat!!

     
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  • Graphic64
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    4. Graphic64,
    May 12, 2012 7:51 AM   in reply to Bob Levine
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    I did lots of research to make sure I bought the absolute correct upgrade.  It took me forever to find it and now I cannot get it to install.  Can't get the chat button to show up so now I've got to troubleshoot that, I guess, to get help.  So, I have to wait until Monday to talk to someone???

     
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