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CS6 Prod. Prem. Trial versions fail to launch or crash @ splash screen...

Community Beginner ,
May 11, 2012 May 11, 2012

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...with three exceptions; Extensions Manager CS6, Bridge CS6 & Photoshop CS6. I had a fully licensed copies of Bridge and Ps CS3 on the computer already. Is that a coincidence?

Encore prompted for a registration number.

Speedgrade doesn't appear to do anything.

Premiere Pro and Prelude throw similar errors that include the string: ..."shared/adobe/MediaCore/ASL/Foundation/Make/Mac/../../Src/DirectoryRegistry.cpp-283"

After Effects fails to launch when it is 'unable to rename" a user preference file.

The others just quit unexpectedly.

It appears to be a license problem, though I am having permissions problems on the machine as well. It is a new computer.

Any ideas?

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correct answers 1 Correct answer

Community Beginner , May 12, 2012 May 12, 2012

Did a User Permissions repair as described here: http://osxdaily.com/2011/11/15/repair-user-permissions-in-mac-os-x-lion/ and now Premiere will launch.

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Community Beginner ,
May 11, 2012 May 11, 2012

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It appears that Flash did sucessfully launch.

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LEGEND ,
May 12, 2012 May 12, 2012

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And what computer specifically? This is a Mac compiler/ debug error, so maybe your Mac simply doesn't support some things or there is a weird Quicktime issue.

Mylenium

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Community Beginner ,
May 12, 2012 May 12, 2012

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System Software Overview:

  System Version:          Mac OS X 10.7.3 (11D50d)

  Kernel Version:          Darwin 11.3.0

Hardware Overview:

  Model Name:          Mac Pro

  Model Identifier:          MacPro5,1

  Processor Name:          Quad-Core Intel Xeon

  Processor Speed:          2.4 GHz

  Number of Processors:          2

  Total Number of Cores:          8

  L2 Cache (per Core):          256 KB

  L3 Cache (per Processor):          12 MB

  Memory:          6 GB

  Processor Interconnect Speed:          5.86 GT/s

  Boot ROM Version:          MP51.007F.B03

  SMC Version (system):          1.39f11

  SMC Version (processor tray):          1.39f11

NVIDIA Quadro 4000:

  Chipset Model:          NVIDIA Quadro 4000

  Type:          GPU

  Bus:          PCIe

  Slot:          Slot-1

  PCIe Lane Width:          x16

  VRAM (Total):          2048 MB

  Vendor:          NVIDIA (0x10de)

  Device ID:          0x06dd

  Revision ID:          0x00a3

  ROM Revision:          3598

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Community Beginner ,
May 12, 2012 May 12, 2012

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CUDA:

  Version:          4.2.7

  Last Modified:          5/11/12 11:42 AM

  Kind:          Intel

  64-Bit (Intel):          Yes

  Location:          /Library/Frameworks/CUDA.framework

  Private:          No

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Community Beginner ,
May 12, 2012 May 12, 2012

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ATI Radeon HD 5770:

  Chipset Model:          ATI Radeon HD 5770

  Type:          GPU

  Bus:          PCIe

  Slot:          Slot-1

  PCIe Lane Width:          x16

  VRAM (Total):          1024 MB

  Vendor:          ATI (0x1002)

  Device ID:          0x68b8

  Revision ID:          0x0000

  ROM Revision:          113-C0160C-155

  EFI Driver Version:          01.00.436

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Community Beginner ,
May 12, 2012 May 12, 2012

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Did a User Permissions repair as described here: http://osxdaily.com/2011/11/15/repair-user-permissions-in-mac-os-x-lion/ and now Premiere will launch.

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