Adobe Community: how do you deactivate software on a totally dead computer?

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1. Mylenium,

May 12, 2012 8:15 AM in reply to franzfs

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You call support and they will handle it.

Mylenium

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2. vanessarush0918,

May 20, 2012 9:28 AM in reply to franzfs

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Exactly my question -- both activated computers are completely dead and won't boot up. Did you try calling, and did it cost anything? I think I saw on the site that a call cost $39, which is unbelievable to me. Please let me know your results -- thanks so much!

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3. franzfs,

May 20, 2012 10:47 AM in reply to vanessarush0918

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Vanessa.....haven't had success yet in connecting with Adobe.......claim due to release of new version of Creative Suites long waits for customer service on the phone. Very frustrating as I need to get things up and running while on the road! Hope you have better success.

Franz

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4. Amacdonadobe127,

Jun 14, 2012 4:47 PM in reply to Mylenium

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Very helpful....NOW TRY TO FIND THE DAMN NUMBER TO CALL!

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5. vanessarush0918,

Jun 14, 2012 6:38 PM in reply to Amacdonadobe127

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The chat was the way to go -- you have to hop on there during business hours and might wait awhile, but it fixed things up for me.

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6. smichaelwascak@aol.com,

Aug 5, 2012 6:17 AM in reply to vanessarush0918

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I'm new to this stuff. I have the same problem. 2 computers dead with Elements 9 on them. Can't deactivate the software on those computers. I have two new computers and you know the problem. Where is this "chat"? How do I get to it?

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7. Manish-Sharma,

Aug 5, 2012 10:29 AM in reply to smichaelwascak@aol.com

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Here is the link :-

http://www.adobe.com/support/chat/ivrchat.html

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8. Amacdonadobe127,

Aug 5, 2012 1:01 PM in reply to smichaelwascak@aol.com

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I called the software manufacturer (Adobe) and they deactivated at their end

in about 10 minutes.

Good luck!

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9. jjeeffssmmiitthh,

Aug 6, 2012 11:03 AM in reply to Mylenium

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What is the Support Number?

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10. smichaelwascak@aol.com,

Aug 9, 2012 3:32 PM in reply to jjeeffssmmiitthh

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Thanks for the info. It took care of the problem.

Sent with Verizon Mobile Email

~~-Original Message~~-

From: jive-1999817184-10c4d-2-2qmz4@mail.forums.adobe.com

Sent: 8/6/2012 2:03 pm

To: smichaelwascak@aol.com

Subject: Re: how do you deactivate software on a totally dead computer? how do you deactivate software on a totally dead computer?

jjeeffssmmiitthh http://forums.adobe.com/people/jjeeffssmmiitthh created the discussion "Re: how do you deactivate software on a totally dead computer?" To view the discussion, visit: http://forums.adobe.com/message/4602064#4602064

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11. Sinton303,

Nov 12, 2012 3:20 PM in reply to Manish-Sharma

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I have had 2 chat sessions (including one with Manish) and 2 extremely long telephone conversations with Adobe customer support and Adobe technical support with no resolution to determine why I cannot deactivate the Dreamweaver CS4 program from my dead computer in order to activate it on a new one. A "case" was opened for this problem on November 6; I had to submit the receipt of purchase and all details of the situation. There has been no response from Adobe since that time and no way to contact any support rep about it other than to sit on the 30 minute queue again. Every rep I get merely repeats the information in the script and passes me to another department. This is severely impacting my ability to work. I am trapped in Adobe support hell!

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12. Manish-Sharma,

Downloading, Installing, Setting Up

how do you deactivate software on a totally dead computer?

May 12, 2012 8:13 AM

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