Adobe Community: Error on installing Creative Cloud CS6 on OSX

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1. Jeff A Wright,

May 13, 2012 7:59 AM in reply to anaeel

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Have you tried downloading and installing the CS6 trials directly? Also you may want to run the Adobe Support Advisor - http://www.adobe.com/support/loganalyzer/ to analyze your installation logs.

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2. anaeel,

May 11, 2012 5:11 PM in reply to Jeff A Wright

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I installed the Adobe Support Advisor and it returned the message:

Inspection could not identify any issues.

Anything special I should also try with Advisor?

I am currently in the process of downloading the CS6 Photoshop trial.

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3. anaeel,

May 11, 2012 6:02 PM in reply to Jeff A Wright

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I attempted to install the CS6 Trial and got this error when it was installing:

Inconsistency in the installer database. Please restart your computer and install again.

The error summary is:

Exit Code: 15

-------------------------------------- Summary -------------------------------------- -

0 fatal error(s), 1 error(s), 0 warning(s)

ERROR: Media DB Error : 12

-------------------------------------------------------------------------------------

http://www.adobe.com/go/cs_systemreqs

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4. Jeff A Wright,

May 12, 2012 7:25 AM in reply to anaeel

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Did you restart your computer? Did it resolve your difficulties? You can also use the steps listed in Troubleshoot with install logs | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html to review the installation log manually.

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5. anaeel,

May 12, 2012 9:35 AM in reply to Jeff A Wright

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I did as instructed and found the log file and found this error:

Exit Code: 15 - Media database Sync failed

According to this link (http://helpx.adobe.com/x-productkb/global/installation-launch-log-erro rs-creative.html), I was to run the Cleaner Tool. The only item coming up in the cleaner tool was the Adobe Applications Manager. I removed it via the Cleaner Tool and the Photoshop CS6 Trial finally installed!

However, now what do I do in order to get all the various apps from the Creative Cloud suite?

This issue suggests that there is a problem with Adobe Applications Manager on my system. Does this mean I need to install all the applications via their trials?

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6. Jeff A Wright,

May 12, 2012 9:44 AM in reply to anaeel

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Difficult to say. When you installed Photoshop you have actually reinstalled the Adobe Application Manager. You will want to still reinstall AAM from the Creative Cloud Website. Which web browser are you using? We need to remove the AdobeAAMDetect plug-in if it is still installed before you will be able to download AAM from the creative.adobe.com.

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7. anaeel,

May 12, 2012 9:45 AM in reply to Jeff A Wright

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I am using Google's Chrome on OSX (10.7.3).

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8. suddhi.shiryan,

May 12, 2012 9:54 AM in reply to anaeel

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Please try to use a different browser and see whether it works. It shoud be working as there might be issues with the browser and please try to disable antivirus/firewalls

If you have queries regarding Creative Cloud installation and setup, you can contact support using the below link.

http://helpx.adobe.com/contact/

1) Choose 'Creative Cloud' from the field 'Select Your Adobe Product'

2) Choose the option " Download, installing and setting up" from drop down menu for the option ' Tell us what you need help with?'

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9. anaeel,

May 12, 2012 9:59 AM in reply to Jeff A Wright

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I downloaded and reinstalled the Adobe Application Manager (via Chrome) and so far have successfully installed Adobe After Effects. This is major progress, considering before all this every application previosuly I tried to install would fail.

The application manager also shows that photoshop 6 is already installed.

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10. Jeff A Wright,

May 12, 2012 10:16 AM in reply to anaeel

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Excellent great to hear Anaeel! Where you also to get Acrobat installed successfully as well btw?

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11. anaeel,

May 12, 2012 10:17 AM in reply to Jeff A Wright

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Yes. So far I have Acrobat X Pro, After Effects, Photoshop and SpeedGrade all successfully installed.

Thanks for the help.

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12. visualbrothers,

May 13, 2012 6:28 AM in reply to Jeff A Wright

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That link is broken for me and sends me to a page where I get this message:

Broken link?

Send us an e-mail.

Which sends you to another 15 pages of drivel where in the end you can't send an e-mail, this website is a bloody nightmare.

Anyway back to the real point: this is the correct URL: http://www.adobe.com/support/loganalyzer/

I'm getting error (15) as well while trying to upgrade my CS6 master collection to the additional Creative Cloud apps but posted all this in a seperate thread already.

Bad links don't help with getting less frustrated with a latest and greatest can of bugs

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13. Jeff A Wright,

May 13, 2012 8:00 AM in reply to visualbrothers

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Ah good point I missed pressing the spacebar in my initial link. I have editted the post

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Error on installing Creative Cloud CS6 on OSX

May 11, 2012 4:52 PM

Broken link?

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